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TTEC Holdings, Inc. – ‘10-K’ for 12/31/10 – ‘EX-101.SCH’

On:  Tuesday, 3/1/11, at 5:08pm ET   ·   For:  12/31/10   ·   Accession #:  950123-11-20772   ·   File #:  1-11919

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  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 3/01/11  TTEC Holdings, Inc.               10-K       12/31/10   46:7.2M                                   Donnelley … Solutions/FA

Annual Report   —   Form 10-K   —   Sect. 13 / 15(d) – SEA’34
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: 10-K        Annual Report                                       HTML   1.29M 
 2: EX-21.01    Subsidiaries List                                   HTML     26K 
 3: EX-22.01    Published Report re: Matters Submitted to a Vote    HTML     14K 
                of Security Holders                                              
 4: EX-31.01    Certification -- §302 - SOA'02                      HTML     20K 
 5: EX-31.02    Certification -- §302 - SOA'02                      HTML     20K 
 6: EX-32.01    Certification -- §906 - SOA'02                      HTML     16K 
 7: EX-32.02    Certification -- §906 - SOA'02                      HTML     16K 
36: XML         IDEA XML File -- Definitions and References          XML    101K 
42: XML         IDEA XML File -- Filing Summary                      XML     82K 
40: XML.R1      Document and Entity Information                      XML    205K 
41: XML.R2      Consolidated Balance Sheets                          XML    446K 
23: XML.R3      Consolidated Balance Sheets (Parenthetical)          XML    103K 
28: XML.R4      Consolidated Statements of Operations and            XML    426K 
                Comprehensive Income (Loss)                                      
34: XML.R5      Consolidated Statement of Stockholders' Equity       XML   1.24M 
33: XML.R6      Consolidated Statements of Cash Flows                XML    634K 
45: XML.R7      Consolidated Statements of Cash Flows                XML     37K 
                (Parentheticals)                                                 
18: XML.R8      Overview and Basis of Presentation                   XML     99K 
32: XML.R9      Acquisitions                                         XML     62K 
17: XML.R10     Deconsolidation of A Subsidiary                      XML     62K 
16: XML.R11     Segment Information                                  XML    140K 
22: XML.R12     Accounts Receivable and Significant Clients          XML     82K 
38: XML.R13     Property, Plant and Equipment                        XML     55K 
24: XML.R14     Goodwill and Impairment                              XML     69K 
25: XML.R15     Contract Acquisition Costs                           XML     53K 
30: XML.R16     Other Intangible Assets                              XML     82K 
46: XML.R17     Derivatives                                          XML    182K 
21: XML.R18     Fair Value                                           XML    127K 
14: XML.R19     Income Taxes                                         XML    167K 
27: XML.R20     Restructuring Charges and Impairment Losses          XML    101K 
37: XML.R21     Indebtedness                                         XML     50K 
20: XML.R22     Deferred Training Revenue and Costs                  XML     83K 
35: XML.R23     Commitments and Contingencies                        XML     48K 
26: XML.R24     Leases                                               XML    103K 
44: XML.R25     Accumulated Other Comprehensive Income (Loss)        XML     89K 
39: XML.R26     Net Income Per Share                                 XML     53K 
29: XML.R27     Related Party Transactions                           XML     44K 
31: XML.R28     Other Financial Information                          XML     46K 
15: XML.R29     Quarterly Financial Data (Unaudited)                 XML    123K 
43: EXCEL       IDEA Workbook of Financial Reports (.xls)            XLS   1.08M 
 8: EX-101.INS  XBRL Instance -- ttec-20101231                       XML   1.40M 
10: EX-101.CAL  XBRL Calculations -- ttec-20101231_cal               XML    170K 
13: EX-101.DEF  XBRL Definitions -- ttec-20101231_def                XML     65K 
11: EX-101.LAB  XBRL Labels -- ttec-20101231_lab                     XML    841K 
12: EX-101.PRE  XBRL Presentations -- ttec-20101231_pre              XML    388K 
 9: EX-101.SCH  XBRL Schema -- ttec-20101231                         XSD     78K 
19: ZIP         XBRL Zipped Folder -- 0000950123-11-020772-xbrl      Zip    106K 


‘EX-101.SCH’   —   XBRL Schema — ttec-20101231


This Exhibit is an XBRL XML File.


                                                                                                                                                                                
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<element name="SettlementNetInvestmentHedges" id="ttec_SettlementNetInvestmentHedges" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="PurchasesOfForeignCurrencyOptionContracts" id="ttec_PurchasesOfForeignCurrencyOptionContracts" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="LandlordIncentivesCreditedToDeferredRent" id="ttec_LandlordIncentivesCreditedToDeferredRent" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="GrantIncomeCreditedToPropertyPlantAndEquipment" id="ttec_GrantIncomeCreditedToPropertyPlantAndEquipment" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="PaymentForContractAcquisitionCosts" id="ttec_PaymentForContractAcquisitionCosts" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="ContractAcquisitionCostsAbstract" id="ttec_ContractAcquisitionCostsAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ContractAcquisitionCostsTextBlock" id="ttec_ContractAcquisitionCostsTextBlock" type="us-types:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="OtherIntangibleAssetsAbstract" id="ttec_OtherIntangibleAssetsAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="DerivativesAbstract" id="ttec_DerivativesAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="IndebtednessAbstract" id="ttec_IndebtednessAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="DeferredTrainingRevenueAndCostsAbstract" id="ttec_DeferredTrainingRevenueAndCostsAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="RelatedPartyTransactionsAbstract" id="ttec_RelatedPartyTransactionsAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="OtherFinancialInformationAbstract" id="ttec_OtherFinancialInformationAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="OtherFinancialInformationTextBlock" id="ttec_OtherFinancialInformationTextBlock" type="us-types:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="SubsequentEventAbstract" id="ttec_SubsequentEventAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="EmployeeCompensationPlansAbstract" id="ttec_EmployeeCompensationPlansAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="CumulativeEffectOfAdoptionOfFin48Share" id="ttec_CumulativeEffectOfAdoptionOfFin48Share" type="xbrli:sharesItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="AccountsReceivableAndSignificantClientsAbstract" id="ttec_AccountsReceivableAndSignificantClientsAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="GainOnLegalSettlementNetOfTax" id="ttec_GainOnLegalSettlementNetOfTax" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
</schema>


2 Subsequent Filings that Reference this Filing

  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 1/23/12  SEC                               UPLOAD10/13/17    1:45K  TTEC Holdings, Inc.
12/22/11  SEC                               UPLOAD10/13/17    1:57K  TTEC Holdings, Inc.
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Filing Submission 0000950123-11-020772   –   Alternative Formats (Word / Rich Text, HTML, Plain Text, et al.)

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