SEC Info - Accel VI Associates LLC, et al. - ‘SC 13G/A’ on 2/14/03 re: Support.com, Inc.

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Accel VI Associates LLC, et al. – ‘SC 13G/A’ on 2/14/03 re: Support.com, Inc.

On: Friday, 2/14/03, at 10:22am ET · Accession #: 950005-3-214 · File #: 5-60733

  As Of                Filer                Filing    For·On·As Docs:Size              Issuer               Agent

 2/14/03  Accel VI Associates LLC           SC 13G/A               1:36K  Support.com, Inc.                 Dr EDGAR & Consulting/FA
          Accel Internet Fund II Associates L.L.C.
          Accel Internet Fund II L.P.
          Accel Investors ’98 L.P.
          Accel Keiretsu VI Associates L.L.C.
          Accel Keiretsu VI L.P.
          Accel VI Associates L.L.C.
          Accel VI L.P.
          Arthur C. Patterson
          G. Carter Sednaoui
          J. Peter Wagner
          James R. Swartz
          James W. Breyer

Amendment to Statement of Beneficial Ownership — Schedule 13G
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: SC 13G/A    Amendment No. 2 to Schedule 13G                       15     63K

Document Table of Contents

Page	(sequential)	\|	(alphabetic)	Top
			Alternative Formats (Word, et al.) Ownership Ownership of Five Percent or Less of a Class
1	1st Page - Filing Submission
14	Item 4. Ownership
"	Item 5. Ownership of Five Percent or Less of a Class

SC 13G/A 1st Page of 15 TOC ↑Top Previous Next ↓Bottom Just 1st
 
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 UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, DC 20549

------------

SCHEDULE 13G

INFORMATION TO BE INCLUDED IN STATEMENTS FILED PURSUANT TO
RULES 13d-1 (b), (c) AND (d) AND AMENDMENTS THERETO 
 FILED PURSUANT TO 13d-2 (b)
(Amendment No. 2) 

 SupportSoft, Inc.
--------------------------------------------------------------------------------
(Name of Issuer)

Common Stock
--------------------------------------------------------------------------------
(Title of Class of Securities)

 868587106
--------------------------------------------------------------------------------
(CUSIP Number)

 December 31, 2002
--------------------------------------------------------------------------------
 (Date of Event Which Requires Filing of this Statement)

Check the  appropriate box to designate the rule pursuant to which this Schedule
is filed:                                                                       

|_|   Rule 13d-1(b)                                                 

| |   Rule 13d-1(c)                                                 

|X|   Rule 13d-1(d)                                                 

Page 1 of 15 pages

SC 13G/A 2nd Page of 15 TOC 1st Previous Next ↓Bottom Just 2nd
CUSIP No. 868587106                                           Page 2 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Accel VI L.P. ("A6")                                                
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

Delaware                                                            
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

                        2,396,493 shares, except that Accel VI Associates L.L.C.
                        ("A6A"),  the  general  partner  of A6, may be deemed to
                        have  sole  power to vote  these  shares,  and  James W.
                        Breyer ("Breyer"), Arthur C. Patterson ("Patterson"), G.
                        Carter Sednaoui ("Sednaoui"), James R. Swartz ("Swartz")
                        and J. Peter Wagner ("Wagner"),  the managing members of
                        A6A,  may be deemed to have  shared  power to vote these
shares.                         
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            See response to row 5.                                  
  OWNED BY              --------------------------------------------------------
EACH          7     SOLE DISPOSITIVE POWER                              
REPORTING                                                                   
   PERSON               2,396,493  shares,  except that A6A, the general partner
    WITH                of A6,  may be deemed to have sole  power to  dispose of
                        these shares, and Breyer,  Patterson,  Sednaoui,  Swartz
                        and Wagner,  the managing  members of A6A, may be deemed
                        to  have  shared  power  to  dispose  of  these  shares.
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

See response to row 7.          
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

2,396,493 shares.                                                   
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

7.1%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

PN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 3rd Page of 15 TOC 1st Previous Next ↓Bottom Just 3rd
CUSIP No. 868587106                                           Page 3 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Accel VI Associates L.L.C. ("A6A")                                  
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

Delaware                                                            
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

                        Each 2,396,493  shares,  all of which are directly owned
                        by A6. A6A, the general  partner of A6, may be deemed to
                        have  sole  power  to vote  these  shares,  and  Breyer,
                        Patterson,  Sednaoui,  Swartz and Wagner,  the  managing
                        members of A6A,  may be deemed to have  shared  power to
vote these shares.              
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            See response to row 5.                                  
  OWNED BY              --------------------------------------------------------
EACH          7     SOLE DISPOSITIVE POWER                              
REPORTING                                                                   
   PERSON               2,396,493 shares, all of which are directly owned by A6.
    WITH                A6A,  the  general  partner of A6, may be deemed to have
                        sole  power to  dispose  of these  shares,  and  Breyer,
                        Patterson,  Sednaoui,  Swartz and Wagner,  the  managing
                        members of A6A,  may be deemed to have  shared  power to
dispose of these shares.        
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

See response to row 7.          
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

2,396,493 shares.                                                   
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

7.1%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

OO                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 4th Page of 15 TOC 1st Previous Next ↓Bottom Just 4th
CUSIP No. 868587106                                           Page 4 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Accel Internet Fund II L.P. ("AIF2")                                
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

Delaware                                                            
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

                        306,187  shares,  except  that  Accel  Internet  Fund II
                        Associates  L.L.C.  ("AIF2A"),  the  general  partner of
                        AIF2,  may be deemed to have  sole  power to vote  these
                        shares,  and  Breyer,  Patterson,  Sednaoui,  Swartz and
                        Wagner,  the managing members of AIF2A, may be deemed to
       have shared power to vote these shares.
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            See response to row 5.                                  
  OWNED BY              --------------------------------------------------------
EACH          7     SOLE DISPOSITIVE POWER                              
REPORTING                                                                   
   PERSON               306,187 shares,  except that AIF2A,  the general partner
    WITH                of AIF2,  may be deemed to have sole power to dispose of
                        these shares, and Breyer,  Patterson,  Sednaoui,  Swartz
                        and Wagner, the managing members of AIF2A, may be deemed
                to have shared power to dispose of these shares.
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

See response to row 7.          
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

306,187 shares.                                                     
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

0.9%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

PN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 5th Page of 15 TOC 1st Previous Next ↓Bottom Just 5th
CUSIP No. 868587106                                           Page 5 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Accel Internet Fund II Associates L.L.C. ("AIF2A")                  
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

Delaware                                                            
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

                        306,187 shares,  all of which are owned by AIF2.  AIF2A,
                        the general  partner of AIF2, may be deemed to have sole
                        power  to vote  these  shares,  and  Breyer,  Patterson,
                        Sednaoui,  Swartz and Wagner,  the  managing  members of
                        AIF2A,  may be deemed to have shared power to vote these
shares.                         
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            See response to row 5.                                  
  OWNED BY              --------------------------------------------------------
EACH          7     SOLE DISPOSITIVE POWER                              
REPORTING                                                                   
   PERSON               306,187 shares,  all of which are owned by AIF2.  AIF2A,
    WITH                the general  partner of AIF2, may be deemed to have sole
                        power to dispose of these shares, and Breyer, Patterson,
                        Sednaoui,  Swartz and Wagner,  the  managing  members of
                        AIF2A,  may be deemed to have shared power to dispose of
these shares.                   
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

See response to row 7.          
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

306,187 shares.                                                     
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

0.9%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

OO                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 6th Page of 15 TOC 1st Previous Next ↓Bottom Just 6th
CUSIP No. 868587106                                           Page 6 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Accel Keiretsu VI L.P. ("AK6")                                      
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

Delaware                                                            
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

                        38,273 shares,  except that Accel Keiretsu VI Associates
                        L.L.C.  ("AK6A"),  the  general  partner of AK6,  may be
                        deemed  to have sole  power to vote  these  shares,  and
                        Breyer,  Patterson,  Sednaoui,  Swartz and  Wagner,  the
                        managing  members of AK6A,  may be deemed to have shared
power to vote these shares.     
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            See response to row 5.                                  
  OWNED BY              --------------------------------------------------------
EACH          7     SOLE DISPOSITIVE POWER                              
REPORTING                                                                   
   PERSON               38,273 shares,  except that AK6A, the general partner of
    WITH                AK6,  may be  deemed to have sole  power to  dispose  of
                        these shares, and Breyer,  Patterson,  Sednaoui,  Swartz
                        and Wagner,  the managing members of AK6A, may be deemed
                to have shared power to dispose of these shares.
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

See response to row 7.          
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

38,273 shares.                                                      
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

0.1%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

PN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 7th Page of 15 TOC 1st Previous Next ↓Bottom Just 7th
CUSIP No. 868587106                                           Page 7 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Accel Keiretsu VI Associates L.L.C. ("AK6A")                        
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

Delaware                                                            
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

                        38,273  shares,  all of which are directly owned by AK6.
                        AK6A, the general  partner of AK6, may be deemed to have
                        sole power to vote these shares, and Breyer,  Patterson,
                        Sednaoui,  Swartz and Wagner,  the  managing  members of
                        AK6A,  may be deemed to have shared  power to vote these
shares.                         
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            See response to row 5.                                  
  OWNED BY              --------------------------------------------------------
EACH          7     SOLE DISPOSITIVE POWER                              
REPORTING                                                                   
   PERSON               38,273  shares,  all of which are directly owned by AK6.
    WITH                AK6A, the general  partner of AK6, may be deemed to have
                        sole  power to  dispose  of these  shares,  and  Breyer,
                        Patterson,  Sednaoui,  Swartz and Wagner,  the  managing
                        members of AK6A,  may be deemed to have shared  power to
dispose of these shares.        
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

See response to row 7.          
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

38,273 shares.                                                      
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

0.1%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

OO                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 8th Page of 15 TOC 1st Previous Next ↓Bottom Just 8th
CUSIP No. 868587106                                           Page 8 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Accel Investors '98 L.P. ("AI98")                                   
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

Delaware                                                            
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

                        203,144 shares, except that Breyer, Patterson, Sednaoui,
                        Swartz and Wagner,  the general partners of AI98, may be
                 deemed to have shared power to vote these shares.
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            See response to row 5.                                  
  OWNED BY              --------------------------------------------------------
EACH          7     SOLE DISPOSITIVE POWER                              
REPORTING                                                                   
   PERSON               203,144 shares, except that Breyer, Patterson, Sednaoui,
    WITH                Swartz and Wagner,  the general partners of AI98, may be
                       deemed to have shared power to dispose of these shares.
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

See response to row 7.          
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

203,144 shares.                                                     
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

0.6%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

PN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 9th Page of 15 TOC 1st Previous Next ↓Bottom Just 9th
CUSIP No. 868587106                                           Page 9 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

James W. Breyer ("Breyer")                                          
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

U.S. Citizen                                                        
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

0 shares.                       
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            2,944,097  shares, of which 2,396,493 are directly owned
  OWNED BY              by A6,  306,187 are directly  owned by AIF2,  38,273 are
    EACH                directly  owned by AK6 and 203,144 are directly owned by
  REPORTING             AI98.  Breyer is a managing  member of A6A,  the general
   PERSON               partner of A6, a managing  member of AIF2A,  the general
    WITH                partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                 deemed to have shared power to vote these shares.
                        --------------------------------------------------------
7     SOLE DISPOSITIVE POWER                

0 shares.                       
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

                        2,944,097  shares, of which 2,396,493 are directly owned
                        by A6,  306,187 are directly  owned by AIF2,  38,273 are
                        directly  owned by AK6 and 203,144 are directly owned by
                        AI98.  Breyer is a managing  member of A6A,  the general
                        partner of A6, a managing  member of AIF2A,  the general
                        partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                       deemed to have shared power to dispose of these shares.
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

2,944,097 shares.                                                   
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

8.7%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

IN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 10th Page of 15 TOC 1st Previous Next ↓Bottom Just 10th
CUSIP No. 868587106                                          Page 10 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

Arthur C. Patterson ("Patterson")                                   
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

U.S. Citizen                                                        
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

0 shares.                       
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            2,944,097  shares, of which 2,396,493 are directly owned
  OWNED BY              by A6,  306,187 are directly  owned by AIF2,  38,273 are
    EACH                directly  owned by AK6 and 203,144 are directly owned by
  REPORTING             AI98. Patterson is a managing member of A6A, the general
   PERSON               partner of A6, a managing  member of AIF2A,  the general
    WITH                partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                 deemed to have shared power to vote these shares.
                        --------------------------------------------------------
7     SOLE DISPOSITIVE POWER                

0 shares.                       
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

                        2,944,097  shares, of which 2,396,493 are directly owned
                        by A6,  306,187 are directly  owned by AIF2,  38,273 are
                        directly  owned by AK6 and 203,144 are directly owned by
                        AI98. Patterson is a managing member of A6A, the general
                        partner of A6, a managing  member of AIF2A,  the general
                        partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                       deemed to have shared power to dispose of these shares.
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

2,944,097 shares.                                                   
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

8.7%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

IN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 11th Page of 15 TOC 1st Previous Next ↓Bottom Just 11th
CUSIP No. 868587106                                          Page 11 of 15 Pages
--------------------------------------------------------------------------------
1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

G. Carter Sednaoui ("Sednaoui")                                     
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

U.S. Citizen                                                        
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

0 shares.                       
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            2,944,097  shares, of which 2,396,493 are directly owned
  OWNED BY              by A6,  306,187 are directly  owned by AIF2,  38,273 are
    EACH                directly  owned by AK6 and 203,144 are directly owned by
  REPORTING             AI98.  Sednaoui is a managing member of A6A, the general
   PERSON               partner of A6, a managing  member of AIF2A,  the general
    WITH                partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                 deemed to have shared power to vote these shares.
                        --------------------------------------------------------
7     SOLE DISPOSITIVE POWER                

0 shares.                       
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

                        2,944,097  shares, of which 2,396,493 are directly owned
                        by A6,  306,187 are directly  owned by AIF2,  38,273 are
                        directly  owned by AK6 and 203,144 are directly owned by
                        AI98.  Sednaoui is a managing member of A6A, the general
                        partner of A6, a managing  member of AIF2A,  the general
                        partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                       deemed to have shared power to dispose of these shares.
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

2,944,097 shares.                                                   
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

8.7%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

IN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

SC 13G/A 12th Page of 15 TOC 1st Previous Next ↓Bottom Just 12th
CUSIP No. 868587106                                          Page 12 of 15 Pages
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1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

James R. Swartz ("Swartz")                                          
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

U.S. Citizen                                                        
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

0 shares.                       
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            2,944,097  shares, of which 2,396,493 are directly owned
  OWNED BY              by A6,  306,187 are directly  owned by AIF2,  38,273 are
    EACH                directly  owned by AK6 and 203,144 are directly owned by
  REPORTING             AI98.  Swartz is a managing  member of A6A,  the general
   PERSON               partner of A6, a managing  member of AIF2A,  the general
    WITH                partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                 deemed to have shared power to vote these shares.
                        --------------------------------------------------------
7     SOLE DISPOSITIVE POWER                

0 shares.                       
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

                        2,944,097  shares, of which 2,396,493 are directly owned
                        by A6,  306,187 are directly  owned by AIF2,  38,273 are
                        directly  owned by AK6 and 203,144 are directly owned by
                        AI98.  Swartz is a managing  member of A6A,  the general
                        partner of A6, a managing  member of AIF2A,  the general
                        partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                       deemed to have shared power to dispose of these shares.
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

2,944,097 shares.                                                   
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

8.7%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

IN                                                                  
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*SEE INSTRUCTION BEFORE FILLING OUT!

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CUSIP No. 868587106                                          Page 13 of 15 Pages
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1     NAMES OF REPORTING PERSONS                                                
I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)         

J. Peter Wagner ("Wagner")                                          
--------------------------------------------------------------------------------
2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                         
                                                                        (a)  |_|
                                                                        (b)  |X|
--------------------------------------------------------------------------------
3     SEC USE ONLY                                                              

--------------------------------------------------------------------------------
4     CITIZENSHIP OR PLACE OF ORGANIZATION                                      

U.S. Citizen                                                        
--------------------------------------------------------------------------------
5     SOLE VOTING POWER                     

0 shares.                       
                        --------------------------------------------------------
NUMBER OF       6     SHARED VOTING POWER                                   
SHARES                                                                    
BENEFICIALLY            2,944,097  shares, of which 2,396,493 are directly owned
  OWNED BY              by A6,  306,187 are directly  owned by AIF2,  38,273 are
    EACH                directly  owned by AK6 and 203,144 are directly owned by
  REPORTING             AI98.  Wagner is a managing  member of A6A,  the general
   PERSON               partner of A6, a managing  member of AIF2A,  the general
    WITH                partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                 deemed to have shared power to vote these shares.
                        --------------------------------------------------------
7     SOLE DISPOSITIVE POWER                

0 shares.                       
                        --------------------------------------------------------
8     SHARED DISPOSITIVE POWER              

                        2,944,097  shares, of which 2,396,493 are directly owned
                        by A6,  306,187 are directly  owned by AIF2,  38,273 are
                        directly  owned by AK6 and 203,144 are directly owned by
                        AI98.  Wagner is a managing  member of A6A,  the general
                        partner of A6, a managing  member of AIF2A,  the general
                        partner of AIF2, a managing  member of AK6A, the general
                        partner of AK6 and a general  partner of AI98 and may be
                       deemed to have shared power to dispose of these shares.
--------------------------------------------------------------------------------
9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON              

2,944,097 shares.                                                   
--------------------------------------------------------------------------------
10    CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES*     

|_|                                                                 
--------------------------------------------------------------------------------
11    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)                         

8.7%                                                                
--------------------------------------------------------------------------------
12    TYPE OF REPORTING PERSON*                                                 

IN                                                                  
--------------------------------------------------------------------------------
*SEE INSTRUCTION BEFORE FILLING OUT!

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                                                             Page 14 of 15 Pages

This  Amendment No. 2 amends  Amendment No. 1 to the Statement on 13(G) filed by
Accel VI L.P.,  a  Delaware  limited  partnership  ("A6"),  Accel VI  Associates
L.L.C.,  a Delaware  limited  liability  company and the  general  partner of A6
("A6A"),  Accel Internet Fund II L.P., a Delaware limited partnership  ("AIF2"),
Accel Internet Fund II Associates  L.L.C., a Delaware limited  liability company
and the general  partner of AIF2  ("AIF2A"),  Accel Keiretsu VI L.P., a Delaware
limited  partnership  ("AK6"),  Accel Keiretsu VI Associates  L.L.C., a Delaware
limited  liability  company  and the  general  partner  of AK6  ("AK6A"),  Accel
Investors '98 L.P., a Delaware  limited  partnership  ("AI98"),  James W. Breyer
("Breyer"),  a managing  member of A6A, AIF2A and AK6A and a general  partner of
AI98,  Arthur C. Patterson  ("Patterson"),  a managing  member of A6A, AIF2A and
AK6A and a general partner of AI98, G. Carter Sednaoui ("Sednaoui"),  a managing
member of A6A,  AIF2A and AK6A and a general  partner of AI98,  James R.  Swartz
("Swartz"),  a managing  member of A6A, AIF2A and AK6A and a general  partner of
AI98 and J. Peter Wagner  ("Wagner"),  a managing  member of A6A, AIF2A and AK6A
and a general  partner of AI98.  The  foregoing  entities  and  individuals  are
collectively  referred  to as the  "Reporting  Persons."  Only those items as to
which there has been a change are included in this Amendment No. 2.             

Item 4. Ownership.                                                              

Provide the following  information regarding the aggregate number and percentage
of the class of  securities  of the issuer  identified  in Item 1. The following
information  with respect to the  ownership of the Common Stock of the issuer by
the persons filing this statement is provided as of December 31, 2002.          

      (a)   Amount  beneficially  owned:  See  Row  9 of  cover  page  for  each
Reporting Person.                                       
      (b)   Percent  of  class:  See Row 11 of cover  page  for  each  Reporting
Person.                                                 
(c)   Number of shares as to which the person has:                  
            (i)   Sole  power to vote or to  direct  the vote See Row 5 of cover
page for each Reporting Person.             
            (ii)  Shared  power to vote or to direct the vote See Row 6 of cover
page for each Reporting Person.             
            (iii) Sole power to dispose or to direct the  disposition of See Row
7 of cover page for each Reporting Person.  
            (iv)  Shared  power to dispose or to direct the  disposition  of See
  Row 8 of cover page for each Reporting Person.

Item 5. Ownership of Five Percent or Less of a Class                            

If this  statement  is being filed to report the fact that as of the date hereof
the  reporting  person has ceased to be the  beneficial  owner of more than five
percent of the class of securities, check the following: |_| Yes                

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                                                             Page 15 of 15 Pages

SIGNATURES

After  reasonable  inquiry and to the best of my knowledge and belief, I certify
that the information set forth in this statement is true, complete and correct. 

Date: February 7, 2003                                                          

Entities:                                                                       

Accel VI L.P.                                                                   
Accel VI Associates L.L.C.                                                      
Accel Internet Fund II L.P.                                                     
Accel Internet Fund II Associates L.L.C.    By: /s/ Alan K. Austin              
Accel Keiretsu VI L.P.                          --------------------------------
Accel Keiretsu VI Associates L.L.C.             Alan K. Austin, Attorney-in-fact
Accel Investors '98 L.P.                        for above-listed entities       

Individuals:                                                                    

James W. Breyer                                                                 
Arthur C. Patterson                                                             
G. Carter Sednaoui                                                              
James R. Swartz                                                                 
J. Peter Wagner                             By: /s/ Alan K. Austin              
                                                --------------------------------
                                                Alan K. Austin, Attorney-in-fact
                                            for above-listed individuals

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Dates Referenced Herein and Documents Incorporated by Reference

		Referenced-On Page
This ‘SC 13G/A’ Filing	Date	First	Last	Other Filings

	12/31/05	1		10-K
Filed on:	2/14/03			SC 13G/A
	2/7/03	15
	12/31/02	1	14	10-K
				List all Filings

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Filing Submission 0000950005-03-000214 – Alternative Formats (Word / Rich Text, HTML, Plain Text, et al.)

Accel VI Associates LLC, et al. – ‘SC 13G/A’ on 2/14/03 re: Support.com, Inc.

On: Friday, 2/14/03, at 10:22am ET · Accession #: 950005-3-214 · File #: 5-60733

Previous ‘SC 13G’: ‘SC 13G/A’ on 2/14/02 · Next & Latest: ‘SC 13G/A’ on 2/13/04

Amendment to Statement of Beneficial Ownership — Schedule 13GFiling Table of Contents

Document Table of Contents

Dates Referenced Herein and Documents Incorporated by Reference

Amendment to Statement of Beneficial Ownership — Schedule 13G
Filing Table of Contents