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TTEC Holdings, Inc. – ‘10-Q’ for 6/30/16 – ‘EX-101.DEF’

On:  Wednesday, 8/3/16, at 5:05pm ET   ·   For:  6/30/16   ·   Accession #:  1558370-16-7254   ·   File #:  1-11919

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  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 8/03/16  TTEC Holdings, Inc.               10-Q        6/30/16   75:14M                                    Toppan Merrill Bridge/FA

Quarterly Report   —   Form 10-Q   —   Sect. 13 / 15(d) – SEA’34
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: 10-Q        Quarterly Report                                    HTML   1.11M 
 2: EX-10.82    Material Contract                                   HTML    285K 
 3: EX-10.83    Material Contract                                   HTML    282K 
 4: EX-31.1     Certification -- §302 - SOA'02                      HTML     32K 
 5: EX-31.2     Certification -- §302 - SOA'02                      HTML     32K 
 6: EX-32.1     Certification -- §906 - SOA'02                      HTML     23K 
 7: EX-32.2     Certification -- §906 - SOA'02                      HTML     24K 
14: R1          Document and Entity Information                     HTML     42K 
15: R2          Consolidated Balance Sheets                         HTML    125K 
16: R3          Consolidated Balance Sheets (Parenthetical)         HTML     38K 
17: R4          Consolidated Statements of Comprehensive Income     HTML    114K 
                (Loss)                                                           
18: R5          Consolidated Statement of Stockholders' Equity      HTML     81K 
19: R6          Consolidated Statements of Cash Flows               HTML    136K 
20: R7          Consolidated Statements of Cash Flows               HTML     23K 
                (Parenthetical)                                                  
21: R8          Overview and Basis of Presentation                  HTML     46K 
22: R9          Acquisitions                                        HTML     40K 
23: R10         Segment Information                                 HTML    382K 
24: R11         Significant Clients and Other Concentrations        HTML     31K 
25: R12         Goodwill                                            HTML     80K 
26: R13         Derivatives                                         HTML    486K 
27: R14         Fair Value                                          HTML    291K 
28: R15         Income Taxes                                        HTML     37K 
29: R16         Restructuring Charges and Impairment Losses         HTML    156K 
30: R17         Commitments and Contingencies                       HTML     36K 
31: R18         Noncontrolling Interest                             HTML     51K 
32: R19         Mandatorily Redeemable Noncontrolling Interest      HTML     49K 
33: R20         Accumulated Other Comprehensive Income (Loss)       HTML    217K 
34: R21         Net Income Per Share                                HTML     62K 
35: R22         Employee Compensation Plans                         HTML     32K 
36: R23         Overview and Summary of Significant Accounting      HTML     55K 
                Policies (Policies)                                              
37: R24         Segment Information (Tables)                        HTML    371K 
38: R25         Goodwill (Tables)                                   HTML     79K 
39: R26         Derivatives (Tables)                                HTML    484K 
40: R27         Fair Value (Tables)                                 HTML    278K 
41: R28         Restructuring Charges and Impairment (Tables)       HTML    155K 
42: R29         Noncontrolling Interest (Tables)                    HTML     48K 
43: R30         Mandatorily Redeemable Noncontrolling Interest      HTML     47K 
                (Tables)                                                         
44: R31         Accumulated Other Comprehensive Income (Loss)       HTML    221K 
                (Tables)                                                         
45: R32         Net Income Per Share (Tables)                       HTML     56K 
46: R33         Overview and Basis of Presentation (Narrative)      HTML     50K 
                (Details)                                                        
47: R34         Acquisitions (Narrative) (Details)                  HTML     66K 
48: R35         Segment Information (Segment Financials) (Details)  HTML     63K 
49: R36         Segment Information (Revenue Geography) (Details)   HTML     41K 
50: R37         Significant Clients(Narrative) (Details)            HTML     29K 
51: R38         Goodwill (Goodwill Rollforward) (Details)           HTML     38K 
52: R39         Derivatives (Oci Rollforward) (Details)             HTML     31K 
53: R40         Derivatives (Notional Table) (Details)              HTML     33K 
54: R41         Derivatives (Interest Rate Swaps) (Details)         HTML     38K 
55: R42         Derivatives (Balance Sheet Classification)          HTML     54K 
                (Details)                                                        
56: R43         Derivatives (Income Statement Classification)       HTML     45K 
                (Details)                                                        
57: R44         Derivatives (Narrative) (Details)                   HTML     22K 
58: R45         Fair Value (Derivatives Table) (Details)            HTML     43K 
59: R46         Fair Value (Fair Value Assets and Liabilities)      HTML     50K 
                (Details)                                                        
60: R47         Fair Value (Contingent Consideration Table)         HTML     35K 
                (Details)                                                        
61: R48         Fair Value (Narrative) (Details)                    HTML     41K 
62: R49         Income Taxes (Narrative) (Details)                  HTML     58K 
63: R50         Restructuring Charges and Impairment Losses         HTML     41K 
                (Liability Classification Table) (Details)                       
64: R51         Restructuring Charges and Impairment Losses         HTML     39K 
                (Liablity Rollforward Table) (Details)                           
65: R52         Commitments and Contingencies (Narrative)           HTML     46K 
                (Details)                                                        
66: R53         Noncontrolling Interes (Noncontrolling Interest     HTML     35K 
                Rollforward Table) (Details)                                     
67: R54         Mandatorily Redeemable Noncontrolling Interest      HTML     40K 
                (Rollforward Table) (Details)                                    
68: R55         Accumulated Other Comprehensive Income (Loss)       HTML     47K 
                (Rollforward Table) (Details)                                    
69: R56         Accumulated Other Comprehensive Income (Loss)       HTML     62K 
                (Income Statement Classification Table) (Details)                
70: R57         Net Income Per Share (Diluted Shares Table)         HTML     41K 
                (Details)                                                        
71: R58         Net Income Per Share (Narrative) (Details)          HTML     29K 
72: R59         Equity-Based Compensation Plans (Narrative)         HTML     36K 
                (Details)                                                        
74: XML         IDEA XML File -- Filing Summary                      XML    125K 
73: EXCEL       IDEA Workbook of Financial Reports                  XLSX     75K 
 8: EX-101.INS  XBRL Instance -- ttec-20160630                       XML   4.27M 
10: EX-101.CAL  XBRL Calculations -- ttec-20160630_cal               XML    155K 
11: EX-101.DEF  XBRL Definitions -- ttec-20160630_def                XML    417K 
12: EX-101.LAB  XBRL Labels -- ttec-20160630_lab                     XML    872K 
13: EX-101.PRE  XBRL Presentations -- ttec-20160630_pre              XML    763K 
 9: EX-101.SCH  XBRL Schema -- ttec-20160630                         XSD    143K 
75: ZIP         XBRL Zipped Folder -- 0001558370-16-007254-xbrl      Zip    188K 


‘EX-101.DEF’   —   XBRL Definitions — ttec-20160630_def


This Exhibit is an XBRL XML File.


                                                                                                                                                                                
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