SEC Info℠  
    Home      Search      My Interests      Help      Sign In      Please Sign In

TTEC Holdings, Inc. – ‘10-Q’ for 6/30/17 – ‘EX-101.SCH’

On:  Monday, 8/7/17, at 5:17pm ET   ·   For:  6/30/17   ·   Accession #:  1558370-17-6144   ·   File #:  1-11919

Previous ‘10-Q’:  ‘10-Q’ on 5/9/17 for 3/31/17   ·   Next:  ‘10-Q’ on 11/8/17 for 9/30/17   ·   Latest:  ‘10-Q’ on 11/8/23 for 9/30/23

Find Words in Filings emoji
 		  in    Show  and   ↓Hints

  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 8/07/17  TTEC Holdings, Inc.               10-Q        6/30/17   79:13M                                    Toppan Merrill Bridge/FA

Quarterly Report   —   Form 10-Q   —   Sect. 13 / 15(d) – SEA’34
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: 10-Q        Quarterly Report                                    HTML   1.34M 
 2: EX-31.1     Certification -- §302 - SOA'02                      HTML     34K 
 3: EX-31.2     Certification -- §302 - SOA'02                      HTML     33K 
 4: EX-32.1     Certification -- §906 - SOA'02                      HTML     24K 
 5: EX-32.2     Certification -- §906 - SOA'02                      HTML     25K 
12: R1          Document and Entity Information                     HTML     43K 
13: R2          Consolidated Balance Sheets                         HTML    139K 
14: R3          Consolidated Balance Sheets (Parenthetical)         HTML     38K 
15: R4          Consolidated Statements of Comprehensive Income     HTML    116K 
                (Loss)                                                           
16: R5          Consolidated Statement of Stockholders' Equity      HTML     81K 
17: R6          Consolidated Statement of Stockholders' Equity      HTML     23K 
                (Parenthetical)                                                  
18: R7          Consolidated Statements of Cash Flows               HTML    145K 
19: R8          Consolidated Statements of Cash Flows               HTML     24K 
                (Parenthetical)                                                  
20: R9          Overview and Basis of Presentation                  HTML     41K 
21: R10         Acquisitions and Divestitures                       HTML    157K 
22: R11         Segment Information                                 HTML    392K 
23: R12         Significant Clients and Other Concentrations        HTML     29K 
24: R13         Goodwill                                            HTML     82K 
25: R14         Fair Value                                          HTML    285K 
26: R15         Income Taxes                                        HTML     34K 
27: R16         Restructuring Charges and Impairment Losses         HTML    167K 
28: R17         Commitments and Contingencies                       HTML     34K 
29: R18         Noncontrolling Interest                             HTML     53K 
30: R19         Mandatorily Redeemable Noncontrolling Interest      HTML     51K 
31: R20         Accumulated Other Comprehensive Income (Loss)       HTML    231K 
32: R21         Net Income Per Share                                HTML     63K 
33: R22         Employee Compensation Plans                         HTML     28K 
34: R23         Related Party Transactions                          HTML     30K 
35: R24         Overview and Summary of Significant Accounting      HTML     49K 
                Policies (Policies)                                              
36: R25         Acquisitions and Divestitures (Tables)              HTML    136K 
37: R26         Segment Information (Tables)                        HTML    386K 
38: R27         Goodwill (Tables)                                   HTML     81K 
39: R28         Derivatives (Tables)                                HTML    474K 
40: R29         Fair Value (Tables)                                 HTML    276K 
41: R30         Restructuring Charges and Impairment (Tables)       HTML    164K 
42: R31         Noncontrolling Interest (Tables)                    HTML     50K 
43: R32         Mandatorily Redeemable Noncontrolling Interest      HTML     48K 
                (Tables)                                                         
44: R33         Accumulated Other Comprehensive Income (Loss)       HTML    232K 
                (Tables)                                                         
45: R34         Net Income Per Share (Tables)                       HTML     59K 
46: R35         Overview and Basis of Presentation (Narrative)      HTML     28K 
                (Details)                                                        
47: R36         Acquisitions (Assets Acquired Table) (Details)      HTML     79K 
48: R37         Acquisitions and Divestitures (Details)             HTML     69K 
49: R38         Acquisitions and Divestitures (Narrative)           HTML    101K 
                (Details)                                                        
50: R39         Segment Information (Segment Financials) (Details)  HTML     72K 
51: R40         Segment Information (Revenue Geography) (Details)   HTML     42K 
52: R41         Significant Clients(Narrative) (Details)            HTML     28K 
53: R42         Goodwill (Goodwill Rollforward) (Details)           HTML     39K 
54: R43         Derivatives (Oci Rollforward) (Details)             HTML     32K 
55: R44         Derivatives (Notional Table) (Details)              HTML     34K 
56: R45         Derivatives (Interest Rate Swaps) (Details)         HTML     34K 
57: R46         Derivatives (Balance Sheet Classification)          HTML     55K 
                (Details)                                                        
58: R47         Derivatives (Income Statement Classification)       HTML     54K 
                (Details)                                                        
59: R48         Derivatives (Narrative) (Details)                   HTML     23K 
60: R49         Fair Value (Derivatives Table) (Details)            HTML     43K 
61: R50         Fair Value (Fair Value Assets and Liabilities)      HTML     51K 
                (Details)                                                        
62: R51         Fair Value (Contingent Consideration Table)         HTML     34K 
                (Details)                                                        
63: R52         Fair Value (Narrative) (Details)                    HTML     39K 
64: R53         Income Taxes (Narrative) (Details)                  HTML     59K 
65: R54         Restructuring and Integration Charges and           HTML     41K 
                Impairment Losses (Liability Classification Table)               
                (Details)                                                        
66: R55         Restructuring Charges and Impairment Losses         HTML     40K 
                (Liablity Rollforward Table) (Details)                           
67: R56         Restructuring and Integration Charges and           HTML     32K 
                Impairment Losses (Narrative) (Details)                          
68: R57         Commitments and Contingencies (Narrative)           HTML     49K 
                (Details)                                                        
69: R58         Noncontrolling Interes (Noncontrolling Interest     HTML     36K 
                Rollforward Table) (Details)                                     
70: R59         Mandatorily Redeemable Noncontrolling Interest      HTML     36K 
                (Rollforward Table) (Details)                                    
71: R60         Accumulated Other Comprehensive Income (Loss)       HTML     48K 
                (Rollforward Table) (Details)                                    
72: R61         Accumulated Other Comprehensive Income (Loss)       HTML     60K 
                (Income Statement Classification Table) (Details)                
73: R62         Net Income Per Share (Diluted Shares Table)         HTML     42K 
                (Details)                                                        
74: R63         Net Income Per Share (Narrative) (Details)          HTML     30K 
75: R64         Equity-Based Compensation Plans (Narrative)         HTML     39K 
                (Details)                                                        
76: R65         Related Party Transactions (Narrative) (Details)    HTML     34K 
78: XML         IDEA XML File -- Filing Summary                      XML    136K 
77: EXCEL       IDEA Workbook of Financial Reports                  XLSX     87K 
 6: EX-101.INS  XBRL Instance -- ttec-20170630                       XML   4.06M 
 8: EX-101.CAL  XBRL Calculations -- ttec-20170630_cal               XML    193K 
 9: EX-101.DEF  XBRL Definitions -- ttec-20170630_def                XML    504K 
10: EX-101.LAB  XBRL Labels -- ttec-20170630_lab                     XML    967K 
11: EX-101.PRE  XBRL Presentations -- ttec-20170630_pre              XML    869K 
 7: EX-101.SCH  XBRL Schema -- ttec-20170630                         XSD    150K 
79: ZIP         XBRL Zipped Folder -- 0001558370-17-006144-xbrl      Zip    195K

‘EX-101.SCH’   —   XBRL Schema — ttec-20170630

This Exhibit is an XBRL XML File.

                                                                                                                                                                                
<?xml version="1.0" encoding="windows-1252"?>
<!-- XBRL document created with Merrill Bridge 7.2.100.0 -->
<!-- Based on XBRL 2.1 -->
<!-- Created on: 8/7/2017 4:02:38 PM -->
<!-- Modified on: 8/7/2017 4:02:38 PM -->
<schema targetNamespace="http://teletech.com/20170630" elementFormDefault="qualified" xmlns="http://www.w3.org/2001/XMLSchema" xmlns:nonnum="http://www.xbrl.org/dtr/type/non-numeric" xmlns:link="http://www.xbrl.org/2003/linkbase" xmlns:num="http://www.xbrl.org/dtr/type/numeric" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xbrli="http://www.xbrl.org/2003/instance" xmlns:xbrldt="http://xbrl.org/2005/xbrldt" xmlns:ttec="http://teletech.com/20170630">
<annotation>
<appinfo>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedBalanceSheets" id="StatementConsolidatedBalanceSheets">
<link:definition> 000110 - Statement - Consolidated Balance Sheets </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedStatementsOfComprehensiveIncomeLoss" id="StatementConsolidatedStatementsOfComprehensiveIncomeLoss">
<link:definition> 000120 - Statement - Consolidated Statements of Comprehensive Income (Loss) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedStatementsOfComprehensiveIncomeLossCalc2" id="StatementConsolidatedStatementsOfComprehensiveIncomeLossCalc2">
<link:definition> 000120 - Statement - Consolidated Statements of Comprehensive Income (Loss) (Calc 2) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedStatementsOfCashFlows" id="StatementConsolidatedStatementsOfCashFlows">
<link:definition> 000140 - Statement - Consolidated Statements of Cash Flows </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAcquisitionsAssetsAcquiredTableDetails" id="DisclosureAcquisitionsAssetsAcquiredTableDetails">
<link:definition> 400200 - Disclosure - ACQUISITIONS (ASSETS ACQUIRED TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAcquisitionsAndDivestituresDetails" id="DisclosureAcquisitionsAndDivestituresDetails">
<link:definition> 400210 - Disclosure - ACQUISITIONS AND DIVESTITURES (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureFairValueFairValueAssetsAndLiabilitiesDetails" id="DisclosureFairValueFairValueAssetsAndLiabilitiesDetails">
<link:definition> 400710 - Disclosure - FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAccumulatedOtherComprehensiveIncomeLossIncomeStatementClassificationTableDetails" id="DisclosureAccumulatedOtherComprehensiveIncomeLossIncomeStatementClassificationTableDetails">
<link:definition> 401310 - Disclosure - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureNetIncomePerShareDilutedSharesTableDetails" id="DisclosureNetIncomePerShareDilutedSharesTableDetails">
<link:definition> 401400 - Disclosure - NET INCOME PER SHARE (DILUTED SHARES TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DocumentDocumentAndEntityInformation" id="DocumentDocumentAndEntityInformation">
<link:definition> 000000 - Document - Document and Entity Information </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedBalanceSheetsParenthetical" id="StatementConsolidatedBalanceSheetsParenthetical">
<link:definition> 000111 - Statement - Consolidated Balance Sheets (Parenthetical) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedStatementOfStockholdersEquity" id="StatementConsolidatedStatementOfStockholdersEquity">
<link:definition> 000130 - Statement - Consolidated Statement of Stockholders' Equity </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedStatementOfStockholdersEquityParenthetical" id="StatementConsolidatedStatementOfStockholdersEquityParenthetical">
<link:definition> 000131 - Statement - Consolidated Statement of Stockholders' Equity (Parenthetical) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/StatementConsolidatedStatementsOfCashFlowsParenthetical" id="StatementConsolidatedStatementsOfCashFlowsParenthetical">
<link:definition> 000141 - Statement - Consolidated Statements of Cash Flows (Parenthetical) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureOverviewAndBasisOfPresentation" id="DisclosureOverviewAndBasisOfPresentation">
<link:definition> 100100 - Disclosure - OVERVIEW AND BASIS OF PRESENTATION </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAcquisitionsAndDivestitures" id="DisclosureAcquisitionsAndDivestitures">
<link:definition> 100200 - Disclosure - ACQUISITIONS AND DIVESTITURES </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureSegmentInformation" id="DisclosureSegmentInformation">
<link:definition> 100300 - Disclosure - SEGMENT INFORMATION </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureSignificantClientsAndOtherConcentrations" id="DisclosureSignificantClientsAndOtherConcentrations">
<link:definition> 100401 - Disclosure - SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureGoodwill" id="DisclosureGoodwill">
<link:definition> 100500 - Disclosure - GOODWILL </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivatives" id="DisclosureDerivatives">
<link:definition> 100600 - Disclosure - DERIVATIVES </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureFairValue" id="DisclosureFairValue">
<link:definition> 100700 - Disclosure - FAIR VALUE </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureIncomeTaxes" id="DisclosureIncomeTaxes">
<link:definition> 100800 - Disclosure - INCOME TAXES </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureRestructuringChargesAndImpairmentLosses" id="DisclosureRestructuringChargesAndImpairmentLosses">
<link:definition> 100900 - Disclosure - RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureCommitmentsAndContingencies" id="DisclosureCommitmentsAndContingencies">
<link:definition> 101000 - Disclosure - COMMITMENTS AND CONTINGENCIES </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureNoncontrollingInterest" id="DisclosureNoncontrollingInterest">
<link:definition> 101100 - Disclosure - NONCONTROLLING INTEREST </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureMandatorilyRedeemableNoncontrollingInterest" id="DisclosureMandatorilyRedeemableNoncontrollingInterest">
<link:definition> 101200 - Disclosure - MANDATORILY REDEEMABLE NONCONTROLLING INTEREST </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAccumulatedOtherComprehensiveIncomeLoss" id="DisclosureAccumulatedOtherComprehensiveIncomeLoss">
<link:definition> 101300 - Disclosure - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureNetIncomePerShare" id="DisclosureNetIncomePerShare">
<link:definition> 101400 - Disclosure - NET INCOME PER SHARE </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureEmployeeCompensationPlans" id="DisclosureEmployeeCompensationPlans">
<link:definition> 101500 - Disclosure - EMPLOYEE COMPENSATION PLANS </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureRelatedPartyTransactions" id="DisclosureRelatedPartyTransactions">
<link:definition> 101600 - Disclosure - RELATED PARTY TRANSACTIONS </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureOverviewAndSummaryOfSignificantAccountingPoliciesPolicies" id="DisclosureOverviewAndSummaryOfSignificantAccountingPoliciesPolicies">
<link:definition> 200101 - Disclosure - OVERVIEW AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (POLICIES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAcquisitionsAndDivestituresTables" id="DisclosureAcquisitionsAndDivestituresTables">
<link:definition> 300200 - Disclosure - ACQUISITIONS AND DIVESTITURES (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureSegmentInformationTables" id="DisclosureSegmentInformationTables">
<link:definition> 300300 - Disclosure - SEGMENT INFORMATION (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureGoodwillTables" id="DisclosureGoodwillTables">
<link:definition> 300500 - Disclosure - GOODWILL (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivativesTables" id="DisclosureDerivativesTables">
<link:definition> 300600 - Disclosure - DERIVATIVES (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureFairValueTables" id="DisclosureFairValueTables">
<link:definition> 300700 - Disclosure - FAIR VALUE (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureRestructuringChargesAndImpairmentTables" id="DisclosureRestructuringChargesAndImpairmentTables">
<link:definition> 300900 - Disclosure - RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureNoncontrollingInterestTables" id="DisclosureNoncontrollingInterestTables">
<link:definition> 301100 - Disclosure - NONCONTROLLING INTEREST (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureMandatorilyRedeemableNoncontrollingInterestTables" id="DisclosureMandatorilyRedeemableNoncontrollingInterestTables">
<link:definition> 301200 - Disclosure - MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAccumulatedOtherComprehensiveIncomeLossTables" id="DisclosureAccumulatedOtherComprehensiveIncomeLossTables">
<link:definition> 301300 - Disclosure - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureNetIncomePerShareTables" id="DisclosureNetIncomePerShareTables">
<link:definition> 301400 - Disclosure - NET INCOME PER SHARE (TABLES) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureOverviewAndBasisOfPresentationNarrativeDetails" id="DisclosureOverviewAndBasisOfPresentationNarrativeDetails">
<link:definition> 400100 - Disclosure - OVERVIEW AND BASIS OF PRESENTATION (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAcquisitionsAndDivestituresNarrativeDetails" id="DisclosureAcquisitionsAndDivestituresNarrativeDetails">
<link:definition> 400220 - Disclosure - ACQUISITIONS AND DIVESTITURES (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureSegmentInformationSegmentFinancialsDetails" id="DisclosureSegmentInformationSegmentFinancialsDetails">
<link:definition> 400300 - Disclosure - SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureSegmentInformationRevenueGeographyDetails" id="DisclosureSegmentInformationRevenueGeographyDetails">
<link:definition> 400310 - Disclosure - SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureSignificantClientsNarrativeDetails" id="DisclosureSignificantClientsNarrativeDetails">
<link:definition> 400400 - Disclosure - SIGNIFICANT CLIENTS(NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureGoodwillGoodwillRollforwardDetails" id="DisclosureGoodwillGoodwillRollforwardDetails">
<link:definition> 400500 - Disclosure - GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureGoodwillNarrativeDetails" id="DisclosureGoodwillNarrativeDetails">
<link:definition> 400510 - Disclosure - GOODWILL (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivativesOciRollforwardDetails" id="DisclosureDerivativesOciRollforwardDetails">
<link:definition> 400600 - Disclosure - DERIVATIVES (OCI ROLLFORWARD) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivativesNotionalTableDetails" id="DisclosureDerivativesNotionalTableDetails">
<link:definition> 400610 - Disclosure - DERIVATIVES (NOTIONAL TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivativesInterestRateSwapsDetails" id="DisclosureDerivativesInterestRateSwapsDetails">
<link:definition> 400620 - Disclosure - DERIVATIVES (INTEREST RATE SWAPS) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivativesBalanceSheetClassificationDetails" id="DisclosureDerivativesBalanceSheetClassificationDetails">
<link:definition> 400630 - Disclosure - DERIVATIVES (BALANCE SHEET CLASSIFICATION) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivativesIncomeStatementClassificationDetails" id="DisclosureDerivativesIncomeStatementClassificationDetails">
<link:definition> 400640 - Disclosure - DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureDerivativesNarrativeDetails" id="DisclosureDerivativesNarrativeDetails">
<link:definition> 400650 - Disclosure - DERIVATIVES (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureFairValueDerivativesTableDetails" id="DisclosureFairValueDerivativesTableDetails">
<link:definition> 400700 - Disclosure - FAIR VALUE (DERIVATIVES TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureFairValueContingentConsiderationTableDetails" id="DisclosureFairValueContingentConsiderationTableDetails">
<link:definition> 400720 - Disclosure - FAIR VALUE (CONTINGENT CONSIDERATION TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureFairValueNarrativeDetails" id="DisclosureFairValueNarrativeDetails">
<link:definition> 400730 - Disclosure - FAIR VALUE (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureIncomeTaxesNarrativeDetails" id="DisclosureIncomeTaxesNarrativeDetails">
<link:definition> 400800 - Disclosure - INCOME TAXES (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureRestructuringAndIntegrationChargesAndImpairmentLossesLiabilityClassificationTableDetails" id="DisclosureRestructuringAndIntegrationChargesAndImpairmentLossesLiabilityClassificationTableDetails">
<link:definition> 400900 - Disclosure - RESTRUCTURING AND INTEGRATION CHARGES AND IMPAIRMENT LOSSES (LIABILITY CLASSIFICATION TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureRestructuringChargesAndImpairmentLossesLiablityRollforwardTableDetails" id="DisclosureRestructuringChargesAndImpairmentLossesLiablityRollforwardTableDetails">
<link:definition> 400910 - Disclosure - RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABLITY ROLLFORWARD TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureRestructuringAndIntegrationChargesAndImpairmentLossesNarrativeDetails" id="DisclosureRestructuringAndIntegrationChargesAndImpairmentLossesNarrativeDetails">
<link:definition> 400920 - Disclosure - RESTRUCTURING AND INTEGRATION CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureCommitmentsAndContingenciesNarrativeDetails" id="DisclosureCommitmentsAndContingenciesNarrativeDetails">
<link:definition> 401000 - Disclosure - COMMITMENTS AND CONTINGENCIES (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureNoncontrollingInteresNoncontrollingInterestRollforwardTableDetails" id="DisclosureNoncontrollingInteresNoncontrollingInterestRollforwardTableDetails">
<link:definition> 401100 - Disclosure - NONCONTROLLING INTERES (NONCONTROLLING INTEREST ROLLFORWARD TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureMandatorilyRedeemableNoncontrollingInterestRollforwardTableDetails" id="DisclosureMandatorilyRedeemableNoncontrollingInterestRollforwardTableDetails">
<link:definition> 401200 - Disclosure - MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (ROLLFORWARD TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureAccumulatedOtherComprehensiveIncomeLossRollforwardTableDetails" id="DisclosureAccumulatedOtherComprehensiveIncomeLossRollforwardTableDetails">
<link:definition> 401300 - Disclosure - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureNetIncomePerShareNarrativeDetails" id="DisclosureNetIncomePerShareNarrativeDetails">
<link:definition> 401410 - Disclosure - NET INCOME PER SHARE (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureEquityBasedCompensationPlansNarrativeDetails" id="DisclosureEquityBasedCompensationPlansNarrativeDetails">
<link:definition> 401500 - Disclosure - EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:roleType roleURI="http://teletech.com/role/DisclosureRelatedPartyTransactionsNarrativeDetails" id="DisclosureRelatedPartyTransactionsNarrativeDetails">
<link:definition> 401600 - Disclosure - RELATED PARTY TRANSACTIONS (NARRATIVE) (DETAILS) </link:definition>
<link:usedOn> link:presentationLink </link:usedOn>
<link:usedOn> link:calculationLink </link:usedOn>
<link:usedOn> link:definitionLink </link:usedOn>
</link:roleType>
<link:linkbaseRef xlink:type="simple" xlink:href="ttec-20170630_pre.xml" xlink:role="http://www.xbrl.org/2003/role/presentationLinkbaseRef" xlink:arcrole="http://www.w3.org/1999/xlink/properties/linkbase"/>
<link:linkbaseRef xlink:type="simple" xlink:href="ttec-20170630_cal.xml" xlink:role="http://www.xbrl.org/2003/role/calculationLinkbaseRef" xlink:arcrole="http://www.w3.org/1999/xlink/properties/linkbase"/>
<link:linkbaseRef xlink:type="simple" xlink:href="ttec-20170630_def.xml" xlink:role="http://www.xbrl.org/2003/role/definitionLinkbaseRef" xlink:arcrole="http://www.w3.org/1999/xlink/properties/linkbase"/>
<link:linkbaseRef xlink:type="simple" xlink:href="ttec-20170630_lab.xml" xlink:role="http://www.xbrl.org/2003/role/labelLinkbaseRef" xlink:arcrole="http://www.w3.org/1999/xlink/properties/linkbase"/>
</appinfo>
</annotation>
<import namespace="http://www.xbrl.org/2003/instance" schemaLocation="http://www.xbrl.org/2003/xbrl-instance-2003-12-31.xsd"/>
<import namespace="http://xbrl.org/2005/xbrldt" schemaLocation="http://www.xbrl.org/2005/xbrldt-2005.xsd"/>
<import namespace="http://www.xbrl.org/2009/role/negated" schemaLocation="http://www.xbrl.org/lrr/role/negated-2009-12-16.xsd"/>
<import namespace="http://xbrl.sec.gov/dei/2014-01-31" schemaLocation="http://xbrl.sec.gov/dei/2014/dei-2014-01-31.xsd"/>
<import namespace="http://xbrl.sec.gov/invest/2013-01-31" schemaLocation="http://xbrl.sec.gov/invest/2013/invest-2013-01-31.xsd"/>
<import namespace="http://www.xbrl.org/dtr/type/non-numeric" schemaLocation="http://www.xbrl.org/dtr/type/nonNumeric-2009-12-16.xsd"/>
<import namespace="http://www.xbrl.org/dtr/type/numeric" schemaLocation="http://www.xbrl.org/dtr/type/numeric-2009-12-16.xsd"/>
<import namespace="http://fasb.org/us-gaap/2016-01-31" schemaLocation="http://xbrl.fasb.org/us-gaap/2016/elts/us-gaap-2016-01-31.xsd"/>
<import namespace="http://xbrl.sec.gov/currency/2016-01-31" schemaLocation="http://xbrl.sec.gov/currency/2016/currency-2016-01-31.xsd"/>
<import namespace="http://xbrl.sec.gov/country/2016-01-31" schemaLocation="http://xbrl.sec.gov/country/2016/country-2016-01-31.xsd"/>
<element name="DocumentAndEntityInformationAbstract" id="ttec_DocumentAndEntityInformationAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="AmortizationOfContractAcquisitionCosts" id="ttec_AmortizationOfContractAcquisitionCosts" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="IncreaseDecreaseInDeferredRevenueAndOtherLiabilities" id="ttec_IncreaseDecreaseInDeferredRevenueAndOtherLiabilities" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="SignificantClientsAndOtherConcentrationsAbstract" id="ttec_SignificantClientsAndOtherConcentrationsAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="GoodwillAbstract" id="ttec_GoodwillAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ScheduleOfFairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringBasisTableTextBlock" id="ttec_ScheduleOfFairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringBasisTableTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="BusinessAcquisitionPurchasePriceAllocationCustomerRelationships" id="ttec_BusinessAcquisitionPurchasePriceAllocationCustomerRelationships" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="instant"/>
<element name="IknowtionMember" id="ttec_IknowtionMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="UpFrontCashConsiderationPaidAcquiredEntity" id="ttec_UpFrontCashConsiderationPaidAcquiredEntity" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="instant"/>
<element name="BusinessAcquisitionFutureValueOfLiabilitiesIncurred" id="ttec_BusinessAcquisitionFutureValueOfLiabilitiesIncurred" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="BusinessAcquisitionAcquiredLiabilitiesValuationTechnique" id="ttec_BusinessAcquisitionAcquiredLiabilitiesValuationTechnique" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="CustomerManagementServicesMember" id="ttec_CustomerManagementServicesMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="CustomerGrowthServicesMember" id="ttec_CustomerGrowthServicesMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="CustomerTechnologyServicesMember" id="ttec_CustomerTechnologyServicesMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="CustomerStrategyServicesMember" id="ttec_CustomerStrategyServicesMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="EuropeMiddleEastAfricaMember" id="ttec_EuropeMiddleEastAfricaMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ForeignCurrencyCashFlowHedgeDerivativesMaturityNextTwelvesMonths" id="ttec_ForeignCurrencyCashFlowHedgeDerivativesMaturityNextTwelvesMonths" type="num:percentItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="instant"/>
<element name="DerivativeVariableInterestRateTerm" id="ttec_DerivativeVariableInterestRateTerm" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="InterestRateSwapTwoMember" id="ttec_InterestRateSwapTwoMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="PrepaidsAndOtherCurrentAssetsMember" id="ttec_PrepaidsAndOtherCurrentAssetsMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisLineItems" id="ttec_FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisLineItems" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisTable" id="ttec_FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="DeferredCompensationPlanLiability" id="ttec_DeferredCompensationPlanLiability" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="ScheduleOfRestructuringCostsTable" id="ttec_ScheduleOfRestructuringCostsTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="LineOfCreditFacilityLettersOfCreditIssued" id="ttec_LineOfCreditFacilityLettersOfCreditIssued" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="LettersOfCreditIssuedOutsideLineOfCreditFacility" id="ttec_LettersOfCreditIssuedOutsideLineOfCreditFacility" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="EquityBasedCompensationPlansAbstract" id="ttec_EquityBasedCompensationPlansAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ClientMember" id="ttec_ClientMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="IncomeTaxNarrativeTable" id="ttec_IncomeTaxNarrativeTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="NetIncomePerShareAbstract" id="ttec_NetIncomePerShareAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="NoncontrollingInterestRollforwardTableTextBlock" id="ttec_NoncontrollingInterestRollforwardTableTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="IncomeTaxExaminationYearsUnderAudit" id="ttec_IncomeTaxExaminationYearsUnderAudit" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="LineOfCreditInitialBorrowingCapacity" id="ttec_LineOfCreditInitialBorrowingCapacity" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="ShareBasedCompensationNoncontrollingInterestEquityBasedAwards" id="ttec_ShareBasedCompensationNoncontrollingInterestEquityBasedAwards" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax" id="ttec_CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element id="ttec_PurchasePricePayablePaymentsDuringPeriod" name="PurchasePricePayablePaymentsDuringPeriod" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
<element name="BusinessCombinationContingentConsiderationCurrentLiability" id="ttec_BusinessCombinationContingentConsiderationCurrentLiability" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest" id="ttec_NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element id="ttec_RogensiMember" name="RogensiMember" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" xbrli:periodType="duration"/>
<element name="CafexMember" id="ttec_CafexMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="BusinessAcquisitionFutureValueOfLiabilitiesIncurredHoldbackPayment" id="ttec_BusinessAcquisitionFutureValueOfLiabilitiesIncurredHoldbackPayment" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="MandatorilyRedeemableNoncontrollingInterestTextBlock" id="ttec_MandatorilyRedeemableNoncontrollingInterestTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="HongKongRogensiMember" id="ttec_HongKongRogensiMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element id="ttec_AcquisitionOfEquipmentThroughCapitalLeases" name="AcquisitionOfEquipmentThroughCapitalLeases" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
<element name="OverviewAndBasisOfPresentationNarrativeAdditionTable" id="ttec_OverviewAndBasisOfPresentationNarrativeAdditionTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="EmployeeCompensationPlansAbstract" id="ttec_EmployeeCompensationPlansAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="EmployeeCompensationPlansDisclosureTextBlock" id="ttec_EmployeeCompensationPlansDisclosureTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" nillable="true" xbrli:periodType="duration"/>
<element name="ConversentMember" id="ttec_ConversentMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ContractAcquisitionCostsCreditedToAccountsReceivable" id="ttec_ContractAcquisitionCostsCreditedToAccountsReceivable" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="LossOnInterestRateSwapsMember" id="ttec_LossOnInterestRateSwapsMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" nillable="true" xbrli:periodType="duration"/>
<element name="IncomeTaxNarrativeLineItems" id="ttec_IncomeTaxNarrativeLineItems" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element id="ttec_ContingentConsiderationPayableImputedInterestExpenseAndOtherAdjustments" name="ContingentConsiderationPayableImputedInterestExpenseAndOtherAdjustments" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
<element id="ttec_AirmaxMember" name="AirmaxMember" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_RestructuringChargesBeforeAdjustments" name="RestructuringChargesBeforeAdjustments" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
<element id="ttec_MinorityInterestDecreaseFromDistributionsToMandatorilyRedeemableNonControllingInterestHolders" name="MinorityInterestDecreaseFromDistributionsToMandatorilyRedeemableNonControllingInterestHolders" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
<element id="ttec_TaxAuthoritiesMember" name="TaxAuthoritiesMember" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_OtherNoncontrollingInterest" name="OtherNoncontrollingInterest" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="debit"/>
<element id="ttec_DisposalGroupIncludingDiscontinuedOperationCustomerRelationships" name="DisposalGroupIncludingDiscontinuedOperationCustomerRelationships" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="instant" xbrli:balance="debit"/>
<element id="ttec_AllowanceForReductionOfAssetsHeldForSale" name="AllowanceForReductionOfAssetsHeldForSale" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="instant" xbrli:balance="credit"/>
<element id="ttec_DiscontinuedOperationAccruedEmployeeCompensationAndBenefits" name="DiscontinuedOperationAccruedEmployeeCompensationAndBenefits" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="instant" xbrli:balance="credit"/>
<element id="ttec_ExpiredStatuteOfLimitationsMember" name="ExpiredStatuteOfLimitationsMember" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_ContingentConsiderationImputedInterestExpenseAndFairValueAdjustments" name="ContingentConsiderationImputedInterestExpenseAndFairValueAdjustments" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="debit"/>
<element id="ttec_AllowanceForDoubtfulAccountsOfAssetsHeldForSale" name="AllowanceForDoubtfulAccountsOfAssetsHeldForSale" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="instant" xbrli:balance="credit"/>
<element id="ttec_BusinessUnit1Member" name="BusinessUnit1Member" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_BusinessUnit2Member" name="BusinessUnit2Member" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_AtelkaMember" name="AtelkaMember" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_WeltokMember" name="WeltokMember" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_PaymentsOfContingentConsideration" name="PaymentsOfContingentConsideration" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
<element id="ttec_GainLossOnAssetsHeldForSale" name="GainLossOnAssetsHeldForSale" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
<element id="ttec_ConnextionsMember" name="ConnextionsMember" nillable="true" type="nonnum:domainItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration"/>
<element id="ttec_IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid" name="IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid" nillable="true" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" xbrli:periodType="duration" xbrli:balance="credit"/>
</schema>

↑Top
Filing Submission 0001558370-17-006144   –   Alternative Formats (Word / Rich Text, HTML, Plain Text, et al.)
Copyright © 2024 Fran Finnegan & Company LLC – All Rights Reserved.
About — Privacy — Redactions — Help — Sun., Apr. 28, 7:46:06.1pm ET