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Sykes Enterprises Inc – ‘10-K’ for 12/31/14 – ‘EX-101.DEF’

On:  Thursday, 2/19/15, at 4:40pm ET   ·   For:  12/31/14   ·   Accession #:  1193125-15-54298   ·   File #:  0-28274

Previous ‘10-K’:  ‘10-K’ on 2/20/14 for 12/31/13   ·   Next:  ‘10-K’ on 2/29/16 for 12/31/15   ·   Latest:  ‘10-K’ on 2/26/21 for 12/31/20   ·   1 Reference:  By:  Sykes Enterprises Inc. – Latest ‘10-K’ on 2/26/21 for 12/31/20

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  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 2/19/15  Sykes Enterprises Inc             10-K       12/31/14  172:19M                                    Donnelley … Solutions/FA

Annual Report   —   Form 10-K   —   Sect. 13 / 15(d) – SEA’34
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: 10-K        Annual Report                                       HTML   1.74M 
 2: EX-10.35    Material Contract                                   HTML    105K 
 3: EX-10.37    Material Contract                                   HTML    199K 
 4: EX-21.1     Subsidiaries List                                   HTML     62K 
 5: EX-23.1     Consent of Experts or Counsel                       HTML     50K 
 6: EX-31.1     Certification -- §302 - SOA'02                      HTML     55K 
 7: EX-31.2     Certification -- §302 - SOA'02                      HTML     55K 
 8: EX-32.1     Certification -- §906 - SOA'02                      HTML     51K 
 9: EX-32.2     Certification -- §906 - SOA'02                      HTML     51K 
118: R1          Document and Entity Information                     HTML     82K  
85: R2          Consolidated Balance Sheets                         HTML    165K 
109: R3          Consolidated Balance Sheets (Parenthetical)         HTML     74K  
123: R4          Consolidated Statements of Operations               HTML    156K  
157: R5          Consolidated Statements of Comprehensive Income     HTML     83K  
                (Loss)                                                           
90: R6          Consolidated Statements of Changes in Shareholders  HTML    129K 
                Equity                                                           
108: R7          Consolidated Statements of Cash Flows               HTML    220K  
78: R8          Overview and Summary of Significant Accounting      HTML    115K 
                Policies                                                         
63: R9          Acquisition of Alpine Access, Inc.                  HTML    105K 
159: R10         Discontinued Operations                             HTML     67K  
125: R11         Costs Associated with Exit or Disposal Activities   HTML    141K  
124: R12         Fair Value                                          HTML    120K  
134: R13         Goodwill and Intangible Assets                      HTML    105K  
135: R14         Concentrations of Credit Risk                       HTML     55K  
130: R15         Receivables, Net                                    HTML     63K  
137: R16         Prepaid Expenses                                    HTML     58K  
110: R17         Other Current Assets                                HTML     59K  
120: R18         Value Added Tax Receivables                         HTML     61K  
128: R19         Financial Derivatives                               HTML    141K  
171: R20         Investments Held in Rabbi Trust                     HTML     70K  
149: R21         Property and Equipment                              HTML     69K  
100: R22         Deferred Charges and Other Assets                   HTML     60K  
127: R23         Accrued Employee Compensation and Benefits          HTML     59K  
104: R24         Deferred Revenue                                    HTML     58K  
49: R25         Other Accrued Expenses and Current Liabilities      HTML     63K 
151: R26         Deferred Grants                                     HTML     61K  
164: R27         Borrowings                                          HTML     64K  
72: R28         Accumulated Other Comprehensive Income (Loss)       HTML    117K 
71: R29         Income Taxes                                        HTML    151K 
76: R30         Earnings Per Share                                  HTML     73K 
77: R31         Commitments and Loss Contingency                    HTML     73K 
79: R32         Defined Benefit Pension Plan and Postretirement     HTML     94K 
                Benefits                                                         
30: R33         Stock-Based Compensation                            HTML    154K 
146: R34         Segments and Geographic Information                 HTML    204K  
96: R35         Other Income (Expense)                              HTML     61K 
101: R36         Related Party Transactions                          HTML     57K  
55: R37         Schedule II - Valuation and Qualifying Accounts     HTML     73K 
170: R38         Overview and Summary of Significant Accounting      HTML    196K  
                Policies (Policies)                                              
16: R39         Acquisition of Alpine Access, Inc. (Tables)         HTML     98K 
82: R40         Discontinued Operations (Tables)                    HTML     60K 
155: R41         Costs Associated with Exit or Disposal Activities   HTML    145K  
                (Tables)                                                         
52: R42         Fair Value (Tables)                                 HTML    119K 
70: R43         Goodwill and Intangible Assets (Tables)             HTML    106K 
75: R44         Receivables, Net (Tables)                           HTML     61K 
86: R45         Prepaid Expenses (Tables)                           HTML     58K 
29: R46         Other Current Assets (Tables)                       HTML     59K 
62: R47         Value Added Tax Receivables (Tables)                HTML     63K 
21: R48         Financial Derivatives (Tables)                      HTML    136K 
153: R49         Investments Held in Rabbi Trust (Tables)            HTML     71K  
51: R50         Property and Equipment (Tables)                     HTML     69K 
148: R51         Deferred Charges and Other Assets (Tables)          HTML     61K  
56: R52         Accrued Employee Compensation and Benefits          HTML     59K 
                (Tables)                                                         
83: R53         Deferred Revenue (Tables)                           HTML     57K 
19: R54         Other Accrued Expenses and Current Liabilities      HTML     63K 
                (Tables)                                                         
26: R55         Deferred Grants (Tables)                            HTML     61K 
74: R56         Borrowings (Tables)                                 HTML     56K 
37: R57         Accumulated Other Comprehensive Income (Loss)       HTML    115K 
                (Tables)                                                         
160: R58         Income Taxes (Tables)                               HTML    158K  
94: R59         Earnings Per Share (Tables)                         HTML     74K 
132: R60         Commitments and Loss Contingency (Tables)           HTML     71K  
60: R61         Defined Benefit Pension Plan and Postretirement     HTML    101K 
                Benefits (Tables)                                                
66: R62         Stock-Based Compensation (Tables)                   HTML    154K 
143: R63         Segments and Geographic Information (Tables)        HTML    204K  
138: R64         Other Income (Expense) (Tables)                     HTML     61K  
99: R65         Overview and Summary of Significant Accounting      HTML    103K 
                Policies - Additional Information (Detail)                       
141: R66         Acquisition of Alpine Access, Inc - Additional      HTML     89K  
                Information (Detail)                                             
57: R67         Acquisition of Alpine Access, Inc - Summary of      HTML    108K 
                Final Purchase Price Allocation of Fair Values of                
                Assets Acquired and Liabilities Assumed (Detail)                 
105: R68         Acquisition of Alpine Access, Inc - Summary of      HTML     79K  
                Purchased Intangible Assets (Detail)                             
163: R69         Acquisition of Alpine Access, Inc - Revenues and    HTML     59K  
                Earnings of Acquired Entity Since Acquisition Date               
                (Detail)                                                         
24: R70         Acquisition of Alpine Access, Inc - Combined Pro    HTML     65K 
                Forma of Revenues and Net Earnings (Detail)                      
48: R71         Acquisition of Alpine Access, Inc - Merger and      HTML     72K 
                Integration Costs (Detail)                                       
84: R72         Discontinued Operations - Additional Information    HTML     63K 
                (Detail)                                                         
35: R73         Discontinued Operations - Results of Discontinued   HTML     68K 
                Operations (Detail)                                              
169: R74         Costs Associated with Exit or Disposal Activities   HTML     71K  
                - Additional Information (Detail)                                
53: R75         Costs Associated with Exit or Disposal Activities   HTML     94K 
                - Cumulative Costs Expected and Incurred as a                    
                Result of Exit Plans (Detail)                                    
40: R76         Costs Associated with Exit or Disposal Activities   HTML     77K 
                - Restructuring Charges in Company's Consolidated                
                Statements of Operations (Detail)                                
47: R77         Costs Associated with Exit or Disposal Activities   HTML     90K 
                - Summary of Accrued Liability Associated with                   
                Exit Plans' Exit or Disposal Activities and                      
                Related Charges (Detail)                                         
27: R78         Costs Associated with Exit or Disposal Activities   HTML     81K 
                - Summary of Accrued Liability Associated with                   
                Company's Exit Plans (Detail)                                    
31: R79         Fair Value - Assets and Liabilities Measured at     HTML    121K 
                Fair Value on a Recurring Basis (Detail)                         
121: R80         Fair Value - Impairment Losses Related to           HTML     62K  
                Nonrecurring Fair Value Measurements of Certain                  
                Assets, Primarily Long-Lived Assets Company                      
                Determined were No Longer Being Used and were                    
                Disposed (Detail)                                                
45: R81         Goodwill and Intangible Assets - Company's          HTML     89K 
                Purchased Intangible Assets (Detail)                             
161: R82         Goodwill and Intangible Assets - Estimated Future   HTML     67K  
                Amortization Expense (Detail)                                    
80: R83         Goodwill and Intangible Assets - Changes in         HTML     74K 
                Goodwill (Detail)                                                
129: R84         Receivable, Net - Receivable, Net (Detail)          HTML     71K  
140: R85         Prepaid Expenses - Prepaid Expenses, Net (Detail)   HTML     67K  
42: R86         Other Current Assets - Other Current Assets, Net    HTML     70K 
                (Detail)                                                         
46: R87         Value Added Tax Receivables - Value Added Tax       HTML     59K 
                Receivables, Net (Detail)                                        
158: R88         Value Added Tax Receivables - Write- Down of Value  HTML     53K  
                Added Tax Receivables (Detail)                                   
36: R89         Financial Derivatives - Deferred Gains (Losses)     HTML     61K 
                and Related Taxes on Cash Flow Hedges (Detail)                   
122: R90         Financial Derivatives - Additional Information      HTML     64K  
                (Detail)                                                         
113: R91         Financial Derivatives - Outstanding Foreign         HTML     75K  
                Currency Forward Contracts and Options (Detail)                  
144: R92         Financial Derivatives - Derivative Instruments      HTML     83K  
                Fair Value (Detail)                                              
112: R93         Financial Derivatives - Effect of Company's         HTML     83K  
                Derivative Instruments (Detail)                                  
91: R94         Investments Held in Rabbi Trust - Investments Held  HTML     59K 
                in Rabbi Trust, Classified as Trading (Detail)                   
152: R95         Investments Held in Rabbi Trust - Additional        HTML     56K  
                Information (Detail)                                             
87: R96         Investments Held in Rabbi Trust - Components of     HTML     69K 
                Investment Income (Losses), Included in Other                    
                Income (Expense) in Accompanying Consolidated                    
                Statements of Operations (Detail)                                
54: R97         Property and Equipment - Property and Equipment     HTML     79K 
                (Detail)                                                         
102: R98         Property and Equipment - Capitalized Internally     HTML     57K  
                Developed Software, Net of Depreciation (Detail)                 
95: R99         Property and Equipment - Additional Information     HTML     71K 
                (Detail)                                                         
73: R100        Deferred Charges and Other Assets - Components of   HTML     75K 
                Deferred Charges and Other Assets (Detail)                       
172: R101        Accrued Employee Compensation and Benefits -        HTML     73K  
                Components of Accrued Employee Compensation and                  
                Benefits (Detail)                                                
142: R102        Deferred Revenue - Components of Deferred Revenue   HTML     59K  
                (Detail)                                                         
111: R103        Other Accrued Expenses and Current Liabilities -    HTML     93K  
                Other Accrued Expenses and Current Liabilities                   
                (Detail)                                                         
28: R104        Deferred Grants - Schedule of Deferred Grants       HTML     63K 
                (Detail)                                                         
154: R105        Borrowings - Additional Information (Detail)        HTML    102K  
162: R106        Borrowings - Components of Borrowings (Detail)      HTML     63K  
156: R107        Accumulated Other Comprehensive Income (Loss) -     HTML    125K  
                Components of Accumulated Other Comprehensive                    
                Income (Loss) (Detail)                                           
106: R108        Accumulated Other Comprehensive Income (Loss) -     HTML     90K  
                Amounts Reclassified to Net Income from                          
                Accumulated Other Comprehensive Income (Loss)                    
                (Detail)                                                         
38: R109        Income Taxes - Income from Continuing Operations    HTML     61K 
                before Income Taxes (Detail)                                     
133: R110        Income Taxes - Significant Components of Income     HTML     92K  
                Tax Provision (Detail)                                           
58: R111        Income Taxes - Significant Portions of Deferred     HTML     75K 
                Income Tax Provision (Benefit) Due to Temporary                  
                Differences (Detail)                                             
18: R112        Income Taxes - Reconciliation of Income Tax         HTML     91K 
                Provision (Detail)                                               
89: R113        Income Taxes - Additional Information (Detail)      HTML    122K 
81: R114        Income Taxes - Significant Portions of Deferred     HTML     91K 
                Tax Assets and Liabilities Due to Temporary                      
                Differences (Detail)                                             
150: R115        Income Taxes - Schedule of Deferred Tax Assets and  HTML     69K  
                Liabilities Classifications (Detail)                             
65: R116        Income Taxes - Reconciliation of Amounts of         HTML     66K 
                Unrecognized Net Tax Benefits (Detail)                           
166: R117        Income Taxes - Summary of Significant Tax           HTML     55K  
                Jurisdictions Currently under Audit (Detail)                     
32: R118        Income Taxes - Summary of Tax Jurisdictions and     HTML     57K 
                Open Tax Years (Detail)                                          
117: R119        Earnings Per Share - Numbers of Shares Used in      HTML     67K  
                Earnings Per Share Computation (Detail)                          
139: R120        Earnings Per Share - Additional Information         HTML     60K  
                (Detail)                                                         
22: R121        Earnings Per Share - Shares Repurchased (Detail)    HTML     65K 
114: R122        Commitments and Loss Contingency - Additional       HTML     59K  
                Information (Detail)                                             
103: R123        Commitments and Loss Contingency - Rental Expense   HTML     54K  
                under Operating Leases (Detail)                                  
25: R124        Commitments and Loss Contingency - Schedule of      HTML     72K 
                Future Minimum Rental Payments under Operating                   
                Leases (Detail)                                                  
119: R125        Commitments and Loss Contingency - Schedule of      HTML     70K  
                Future Minimum Purchases Remaining under                         
                Agreements (Detail)                                              
168: R126        Defined Benefit Pension Plan and Postretirement     HTML     62K  
                Benefits - Additional Information (Detail)                       
33: R127        Defined Benefit Pension Plan and Postretirement     HTML     76K 
                Benefits - Reconciliation of Change in Benefit                   
                Obligation (Detail)                                              
67: R128        Defined Benefit Pension Plan and Postretirement     HTML     63K 
                Benefits - Benefit Obligations and Net Periodic                  
                Benefit Cost for Pension Plans (Detail)                          
145: R129        Defined Benefit Pension Plan and Postretirement     HTML     73K  
                Benefits - Net Periodic Benefit Cost and Other                   
                Accumulated Comprehensive Income for Pension Plans               
                (Detail)                                                         
167: R130        Defined Benefit Pension Plan and Postretirement     HTML     67K  
                Benefits - Estimated Future Benefit Payments for                 
                Expected Future Service (Detail)                                 
98: R131        Defined Benefit Pension Plan and Postretirement     HTML     54K 
                Benefits - Company's Contributions to Employee                   
                Retirement Savings Plans (Detail)                                
115: R132        Defined Benefit Pension Plan and Postretirement     HTML     59K  
                Benefits - Post-Retirement Benefit Obligation and                
                Unrealized Gain (Losses) (Detail)                                
34: R133        Stock-Based Compensation - Stock-Based              HTML     69K 
                Compensation Expense, Income Tax Benefits Related                
                to Stock-Based Compensation and Excess Tax                       
                Benefits (Provision) Recorded by Company (Detail)                
39: R134        Stock-Based Compensation - Additional Information   HTML    163K 
                (Detail)                                                         
88: R135        Stock-Based Compensation - Summary of Assumptions   HTML     71K 
                Used to Estimate Fair Value (Detail)                             
69: R136        Stock-Based Compensation - Summary of Stock         HTML    101K 
                Appreciation Rights Activity (Detail)                            
136: R137        Stock-Based Compensation - Weighted Average Grant   HTML     68K  
                Date of SARs Granted and Total Intrinsic Value of                
                SARs Exercised (Detail)                                          
92: R138        Stock-Based Compensation - Summary of Nonvested     HTML     78K 
                Stock Appreciation Rights (Detail)                               
64: R139        Stock-Based Compensation - Summary of Nonvested     HTML     87K 
                Restricted Shares and Restricted Stock Units                     
                (Detail)                                                         
93: R140        Stock-Based Compensation - Summary of Weighted      HTML     67K 
                Average Grant-Date Fair Value Granted and Total                  
                Fair Value of Restricted Shares and Restricted                   
                Stock Units Vested (Detail)                                      
50: R141        Stock-Based Compensation - Summary of Nonvested     HTML     83K 
                Common Stock Units and Share Awards (Detail)                     
17: R142        Stock-Based Compensation - Summary of Weighted      HTML     64K 
                Average Grant-Date Fair Value of Common Stock                    
                Units and Share Awards Granted and Total Fair                    
                Value of Common Stock Units and Share Awards                     
                Vested (Detail)                                                  
147: R143        Stock-Based Compensation - Summary of Nonvested     HTML     82K  
                Common Stock (Detail)                                            
126: R144        Stock-Based Compensation - Summary of Weighted      HTML     68K  
                Average Grant-Date Fair Value of Common Stock                    
                Awarded and Cash Used to Settle Company's                        
                Obligation under Deferred Compensation (Detail)                  
43: R145        Segments and Geographic Information - Additional    HTML     64K 
                Information (Detail)                                             
116: R146        Segments and Geographic Information - Company's     HTML    128K  
                Reportable Segments (Detail)                                     
97: R147        Segments and Geographic Information - Revenues by   HTML     81K 
                Segment from Major Customers (Detail)                            
41: R148        Segments and Geographic Information - Total         HTML     79K 
                Revenue from Company's Next Largest Client                       
                (Detail)                                                         
44: R149        Segments and Geographic Information - Operations    HTML    127K 
                by Geographic Location (Detail)                                  
131: R150        Segments and Geographic Information - Revenues for  HTML     64K  
                the Company's Products and Services (Detail)                     
59: R151        Other (Expense) - Schedule of Other (Expense)       HTML     68K 
                (Detail)                                                         
20: R152        Related Party Transactions - Additional             HTML     55K 
                Information (Detail)                                             
107: R153        Schedule II - Valuation and Qualifying Accounts     HTML     82K  
                (Detail)                                                         
165: XML         IDEA XML File -- Filing Summary                      XML    284K  
23: EXCEL       IDEA Workbook of Financial Reports                  XLSX    444K 
68: EXCEL       IDEA Workbook of Financial Reports (.xls)            XLS   2.74M 
10: EX-101.INS  XBRL Instance -- syke-20141231                       XML   4.33M 
12: EX-101.CAL  XBRL Calculations -- syke-20141231_cal               XML    485K 
13: EX-101.DEF  XBRL Definitions -- syke-20141231_def                XML   1.25M 
14: EX-101.LAB  XBRL Labels -- syke-20141231_lab                     XML   2.48M 
15: EX-101.PRE  XBRL Presentations -- syke-20141231_pre              XML   1.99M 
11: EX-101.SCH  XBRL Schema -- syke-20141231                         XSD    423K 
61: ZIP         XBRL Zipped Folder -- 0001193125-15-054298-xbrl      Zip    379K

‘EX-101.DEF’   —   XBRL Definitions — syke-20141231_def

This Exhibit is an XBRL XML File.

                                                                                                                                                                                
<?xml version="1.0" encoding="windows-1252"?>
<!-- RR Donnelley Xcelerate Taxonomy Definition Linkbase, based on XBRL 2.1 http://www.rrdonnelley.com/ -->
<!-- Version: 6.22.4 -->
<!-- Round: 7 -->
<!-- Creation date: 2015-02-19T20:25:06Z -->
<!-- Copyright (c) 2005-2013 R.R. Donnelley & Sons Company All Rights Reserved. -->
<linkbase xmlns="http://www.xbrl.org/2003/linkbase" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xbrldt="http://xbrl.org/2005/xbrldt" xsi:schemaLocation="http://www.xbrl.org/2003/linkbase http://www.xbrl.org/2003/xbrl-linkbase-2003-12-31.xsd">
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DocumentandEntityInformation" roleURI="http://sykes.com/taxonomy/role/DocumentandEntityInformation"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#Role_StatementOfFinancialPositionClassified" roleURI="http://sykes.com/taxonomy/role/StatementOfFinancialPositionClassified"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#Role_StatementOfFinancialPositionClassifiedParen" roleURI="http://sykes.com/taxonomy/role/StatementOfFinancialPositionClassifiedParenthetical"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#Role_StatementOfIncomeAlternative" roleURI="http://sykes.com/taxonomy/role/StatementOfIncomeAlternative"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#Role_StatementOfOtherComprehensiveIncome" roleURI="http://sykes.com/taxonomy/role/StatementOfOtherComprehensiveIncome"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#Role_StatementOfShareholdersEquityAndOtherComprehensiveIncome" roleURI="http://sykes.com/taxonomy/role/StatementOfShareholdersEquityAndOtherComprehensiveIncome"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#Role_StatementOfCashFlowsIndirect" roleURI="http://sykes.com/taxonomy/role/StatementOfCashFlowsIndirect"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureOverviewAndSummaryOfSignificantAccountingPoliciesAdditionalInformation" roleURI="http://sykes.com/taxonomy/role/DisclosureOverviewAndSummaryOfSignificantAccountingPoliciesAdditionalInformation"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureAcquisitionOfAlpineAccessIncAdditionalInformation" roleURI="http://sykes.com/taxonomy/role/DisclosureAcquisitionOfAlpineAccessIncAdditionalInformation"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureAcquisitionOfAlpineAccessIncSummaryOfFinalPurchasePriceAllocationOfFairValuesOfAssetsAcquiredAndLiabilitiesAssumed" roleURI="http://sykes.com/taxonomy/role/DisclosureAcquisitionOfAlpineAccessIncSummaryOfFinalPurchasePriceAllocationOfFairValuesOfAssetsAcquiredAndLiabilitiesAssumed"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureAcquisitionOfAlpineAccessIncSummaryOfPurchasedIntangibleAssets" roleURI="http://sykes.com/taxonomy/role/DisclosureAcquisitionOfAlpineAccessIncSummaryOfPurchasedIntangibleAssets"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureAcquisitionOfAlpineAccessIncRevenuesAndEarningsOfAcquiredEntitySinceAcquisitionDate" roleURI="http://sykes.com/taxonomy/role/DisclosureAcquisitionOfAlpineAccessIncRevenuesAndEarningsOfAcquiredEntitySinceAcquisitionDate"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureAcquisitionOfAlpineAccessIncCombinedProFormaOfRevenuesAndNetEarnings" roleURI="http://sykes.com/taxonomy/role/DisclosureAcquisitionOfAlpineAccessIncCombinedProFormaOfRevenuesAndNetEarnings"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureAcquisitionOfAlpineAccessIncMergerAndIntegrationCosts" roleURI="http://sykes.com/taxonomy/role/DisclosureAcquisitionOfAlpineAccessIncMergerAndIntegrationCosts"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureDiscontinuedOperationsAdditionalInformation" roleURI="http://sykes.com/taxonomy/role/DisclosureDiscontinuedOperationsAdditionalInformation"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureDiscontinuedOperationsResultsOfDiscontinuedOperations" roleURI="http://sykes.com/taxonomy/role/DisclosureDiscontinuedOperationsResultsOfDiscontinuedOperations"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureCostsAssociatedWithExitOrDisposalActivitiesAdditionalInformation" roleURI="http://sykes.com/taxonomy/role/DisclosureCostsAssociatedWithExitOrDisposalActivitiesAdditionalInformation"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureCostsAssociatedWithExitOrDisposalActivitiesCumulativeCostsExpectedAndIncurredAsAResultOfExitPlans" roleURI="http://sykes.com/taxonomy/role/DisclosureCostsAssociatedWithExitOrDisposalActivitiesCumulativeCostsExpectedAndIncurredAsAResultOfExitPlans"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureCostsAssociatedWithExitOrDisposalActivitiesRestructuringChargesInCompanysConsolidatedStatementsOfOperations" roleURI="http://sykes.com/taxonomy/role/DisclosureCostsAssociatedWithExitOrDisposalActivitiesRestructuringChargesInCompanysConsolidatedStatementsOfOperations"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureCostsAssociatedWithExitOrDisposalActivitiesSummaryOfAccruedLiabilityAssociatedWithExitPlansExitOrDisposalActivitiesAndRelatedCharges" roleURI="http://sykes.com/taxonomy/role/DisclosureCostsAssociatedWithExitOrDisposalActivitiesSummaryOfAccruedLiabilityAssociatedWithExitPlansExitOrDisposalActivitiesAndRelatedCharges"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureCostsAssociatedWithExitOrDisposalActivitiesSummaryOfAccruedLiabilityAssociatedWithCompanysExitPlans" roleURI="http://sykes.com/taxonomy/role/DisclosureCostsAssociatedWithExitOrDisposalActivitiesSummaryOfAccruedLiabilityAssociatedWithCompanysExitPlans"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureFairValueAssetsAndLiabilitiesMeasuredAtFairValueOnARecurringBasis" roleURI="http://sykes.com/taxonomy/role/DisclosureFairValueAssetsAndLiabilitiesMeasuredAtFairValueOnARecurringBasis"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureFairValueImpairmentLossesRelatedToNonrecurringFairValueMeasurementsOfCertainAssetsPrimarilyLongLivedAssetsCompanyDeterminedWereNoLongerBeingUsedAndWereDisposed" roleURI="http://sykes.com/taxonomy/role/DisclosureFairValueImpairmentLossesRelatedToNonrecurringFairValueMeasurementsOfCertainAssetsPrimarilyLongLivedAssetsCompanyDeterminedWereNoLongerBeingUsedAndWereDisposed"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureGoodwillAndIntangibleAssetsCompanysPurchasedIntangibleAssets" roleURI="http://sykes.com/taxonomy/role/DisclosureGoodwillAndIntangibleAssetsCompanysPurchasedIntangibleAssets"/>
<roleRef xlink:type="simple" xlink:href="syke-20141231.xsd#DisclosureGoodwillAndIntangibleAssetsEstimatedFutureAmortizationExpense" roleURI="http://sykes.com/taxonomy/role/DisclosureGoodwillAndIntangibleAssetsEstimatedFutureAmortizationExpense"/>
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1 Subsequent Filing that References this Filing

  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 2/26/21  Sykes Enterprises Inc.            10-K       12/31/20  166:28M                                    ActiveDisclosure/FA
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