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TTEC Holdings, Inc. – ‘10-Q’ for 3/31/15 – ‘EX-101.SCH’

On:  Monday, 5/11/15, at 5:12pm ET   ·   For:  3/31/15   ·   Accession #:  1104659-15-36906   ·   File #:  1-11919

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  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 5/11/15  TTEC Holdings, Inc.               10-Q        3/31/15   79:8.3M                                   Toppan Merrill/FA

Quarterly Report   —   Form 10-Q   —   Sect. 13 / 15(d) – SEA’34
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: 10-Q        Quarterly Report                                    HTML    833K 
 2: EX-10.81    Material Contract                                   HTML     80K 
 3: EX-31.1     Certification -- §302 - SOA'02                      HTML     29K 
 4: EX-31.2     Certification -- §302 - SOA'02                      HTML     29K 
 5: EX-32.1     Certification -- §906 - SOA'02                      HTML     23K 
 6: EX-32.2     Certification -- §906 - SOA'02                      HTML     23K 
54: R1          Document and Entity Information                     HTML     52K 
42: R2          Consolidated Balance Sheets                         HTML    170K 
52: R3          Consolidated Balance Sheets (Parenthetical)         HTML     44K 
56: R4          Consolidated Statements of Comprehensive Income     HTML    127K 
73: R5          Consolidated Statement of Stockholders' Equity      HTML    101K 
45: R6          Consolidated Statements of Cash Flows               HTML    155K 
51: R7          Consolidated Statements of Cash Flows               HTML     25K 
                (Parenthetical)                                                  
38: R8          Overview and Basis of Presentation                  HTML     32K 
28: R9          Acquisitions                                        HTML     52K 
74: R10         Segment Information                                 HTML     97K 
58: R11         Significant Clients and Other Concentrations        HTML     31K 
57: R12         Goodwill                                            HTML     43K 
63: R13         Derivatives                                         HTML    134K 
64: R14         Fair Value                                          HTML    133K 
61: R15         Income Taxes                                        HTML     31K 
65: R16         Restructuring Charges and Impairment Losses         HTML     49K 
53: R17         Commitments and Contingencies                       HTML     34K 
55: R18         Noncontrolling Interest                             HTML     33K 
60: R19         Mandatorily Redeemable Noncontrolling Interest      HTML     33K 
79: R20         Accumulated Other Comprehensive Income (Loss)       HTML     78K 
69: R21         Net Income Per Share                                HTML     37K 
48: R22         Equity-Based Compensation Plans                     HTML     29K 
59: R23         Overview and Basis of Presentation (Policies)       HTML     40K 
50: R24         Acquisitions (Tables)                               HTML     33K 
21: R25         Segment Information (Tables)                        HTML     93K 
70: R26         Goodwill (Tables)                                   HTML     40K 
76: R27         Derivatives (Tables)                                HTML    126K 
33: R28         Fair Value (Tables)                                 HTML    116K 
32: R29         Restructuring Charges and Impairment (Tables)       HTML     46K 
36: R30         Noncontrolling Interest (Tables)                    HTML     31K 
37: R31         Mandatorily Redeemable Noncontrolling Interest      HTML     31K 
                (Tables)                                                         
39: R32         Accumulated Other Comprehensive Income (Loss)       HTML     82K 
                (Tables)                                                         
19: R33         Net Income Per Share (Tables)                       HTML     33K 
67: R34         Acquisitions (Assets Acquired Table) (Details)      HTML     72K 
47: R35         Acquisitions (Narrative) (Details)                  HTML     85K 
49: R36         Segment Information (Segment Financials) (Details)  HTML     85K 
24: R37         Segment Information (Revenue Geography) (Details)   HTML     42K 
78: R38         Significant Clients(Narrative) (Details)            HTML     28K 
13: R39         Goodwill (Goodwill Rollforward) (Details)           HTML     54K 
40: R40         Goodwill (Narrative) (Details)                      HTML     29K 
72: R41         Derivatives (Oci Rollforward) (Details)             HTML     35K 
23: R42         Derivatives (Notional Table) (Details)              HTML     44K 
31: R43         Derivatives (Interest Rate Swaps) (Details)         HTML     42K 
35: R44         Derivatives (Balance Sheet Classification)          HTML     58K 
                (Details)                                                        
43: R45         Derivatives (Income Statement Classification)       HTML     51K 
                (Details)                                                        
18: R46         Derivatives (Narrative) (Details)                   HTML     24K 
27: R47         Fair Value (Derivatives Table) (Details)            HTML     44K 
15: R48         Fair Value (Fair Value Assets and Liabilities)      HTML     48K 
                (Details)                                                        
71: R49         Fair Value (Contingent Consideration Table)         HTML     66K 
                (Details)                                                        
22: R50         Fair Value (Narrative) (Details)                    HTML     27K 
68: R51         Income Taxes (Narrative) (Details)                  HTML     50K 
25: R52         Restructuring Charges and Impairment Losses         HTML     39K 
                (Liability Classification Table) (Details)                       
41: R53         Restructuring Charges and Impairment Losses         HTML     34K 
                (Liablity Rollforward Table) (Details)                           
14: R54         Restructuring Charges and Impairment Losses         HTML     28K 
                (Narrative) (Details)                                            
17: R55         Commitments and Contingencies (Narrative)           HTML     46K 
                (Details)                                                        
34: R56         Noncontrolling Interes (Noncontrolling Interest     HTML     38K 
                Rollforward Table) (Details)                                     
20: R57         Mandatorily Redeemable Noncontrolling Interest      HTML     39K 
                (Rollforward Table) (Details)                                    
75: R58         Mandatorily Redeemable Noncontrolling Interest      HTML     24K 
                (Narrative) (Details)                                            
46: R59         Accumulated Other Comprehensive Income (Loss)       HTML     92K 
                (Rollforward Table) (Details)                                    
62: R60         Accumulated Other Comprehensive Income (Loss)       HTML     51K 
                (Income Statement Classification Table) (Details)                
26: R61         Net Income Per Share (Diluted Shares Table)         HTML     45K 
                (Details)                                                        
29: R62         Net Income Per Share (Narrative) (Details)          HTML     32K 
66: R63         Equity-Based Compensation Plans (Narrative)         HTML     40K 
                (Details)                                                        
77: XML         IDEA XML File -- Filing Summary                      XML    116K 
16: EXCEL       IDEA Workbook of Financial Reports                  XLSX    144K 
30: EXCEL       IDEA Workbook of Financial Reports (.xls)            XLS   1.11M 
 7: EX-101.INS  XBRL Instance -- ttec-20150331                       XML   1.69M 
 9: EX-101.CAL  XBRL Calculations -- ttec-20150331_cal               XML    218K 
10: EX-101.DEF  XBRL Definitions -- ttec-20150331_def                XML    666K 
11: EX-101.LAB  XBRL Labels -- ttec-20150331_lab                     XML   1.33M 
12: EX-101.PRE  XBRL Presentations -- ttec-20150331_pre              XML   1.13M 
 8: EX-101.SCH  XBRL Schema -- ttec-20150331                         XSD    188K 
44: ZIP         XBRL Zipped Folder -- 0001104659-15-036906-xbrl      Zip    154K

‘EX-101.SCH’   —   XBRL Schema — ttec-20150331

This Exhibit is an XBRL XML File.

                                                                                                                                                                                
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<link:definition> 400800 - Disclosure - INCOME TAXES (NARRATIVE) (DETAILS) </link:definition>
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<link:definition> 401400 - Disclosure - NET INCOME PER SHARE (DILUTED SHARES TABLE) (DETAILS) </link:definition>
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<link:definition> 400400 - Disclosure - SIGNIFICANT CLIENTS(NARRATIVE) (DETAILS) </link:definition>
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<link:definition> 401310 - Disclosure - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (DETAILS) </link:definition>
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<element name="InterestRateSwapTwoMember" id="ttec_InterestRateSwapTwoMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="LeasesDerivativeContractMember" id="ttec_LeasesDerivativeContractMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="PrepaidsAndOtherCurrentAssetsMember" id="ttec_PrepaidsAndOtherCurrentAssetsMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisLineItems" id="ttec_FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisLineItems" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisTable" id="ttec_FairValueNetDerivativeAssetsAndLiabilitiesMeasuredOnRecurringAndNonrecurringBasisTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="DeferredCompensationPlanLiability" id="ttec_DeferredCompensationPlanLiability" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="ScheduleOfRestructuringCostsTable" id="ttec_ScheduleOfRestructuringCostsTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ScheduleOfAssetImpairmentsTable" id="ttec_ScheduleOfAssetImpairmentsTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="AssetImpairmentLineItems" id="ttec_AssetImpairmentLineItems" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="LineOfCreditFacilityLettersOfCreditIssued" id="ttec_LineOfCreditFacilityLettersOfCreditIssued" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="LettersOfCreditIssuedOutsideLineOfCreditFacility" id="ttec_LettersOfCreditIssuedOutsideLineOfCreditFacility" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="ContingentConsiderationCashPayment" id="ttec_ContingentConsiderationCashPayment" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="JudicialDepositRelatedToLossContingency" id="ttec_JudicialDepositRelatedToLossContingency" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="instant"/>
<element name="GuidonMember" id="ttec_GuidonMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="LossContingencyByPlaintiffAxis" id="ttec_LossContingencyByPlaintiffAxis" type="xbrli:stringItemType" substitutionGroup="xbrldt:dimensionItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="LossContingencyPlaintiffDomain" id="ttec_LossContingencyPlaintiffDomain" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="SaoPaoloBrazilMember" id="ttec_SaoPaoloBrazilMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="GoogleMember" id="ttec_GoogleMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="RestructuringByLocationDomain" id="ttec_RestructuringByLocationDomain" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="SpainMember" id="ttec_SpainMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ShareBasedCompensationEquityBasedAwards" id="ttec_ShareBasedCompensationEquityBasedAwards" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="AccumulatedOtherComprehensiveIncomeLossAbstract" id="ttec_AccumulatedOtherComprehensiveIncomeLossAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="AccumulatedOtherComprehensiveIncomeLossDisclosureTextBlock" id="ttec_AccumulatedOtherComprehensiveIncomeLossDisclosureTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="EquityBasedCompensationPlansAbstract" id="ttec_EquityBasedCompensationPlansAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="EquityBasedCompensationPlansDisclosureTextBlock" id="ttec_EquityBasedCompensationPlansDisclosureTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="TechnologySolutionsGroupMember" id="ttec_TechnologySolutionsGroupMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ClientMember" id="ttec_ClientMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="EntityWideAccountsReceivableMajorCustomerAmount" id="ttec_EntityWideAccountsReceivableMajorCustomerAmount" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="instant"/>
<element name="FairValueDeterminationGoodwillReportingFairValueNotSubstantiallyInExcessOfCarryingValue" id="ttec_FairValueDeterminationGoodwillReportingFairValueNotSubstantiallyInExcessOfCarryingValue" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="GoodwillAmountReportingUnitWhereFairValueNotSubstantiallyInExcessOfCarryingValue" id="ttec_GoodwillAmountReportingUnitWhereFairValueNotSubstantiallyInExcessOfCarryingValue" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="instant"/>
<element name="GoodwillFairValueInExcessOfCarryingValueExpressedAsPercentageForGoodwillAtRisk" id="ttec_GoodwillFairValueInExcessOfCarryingValueExpressedAsPercentageForGoodwillAtRisk" type="num:percentItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="instant"/>
<element name="RestructuringReserveAxis" id="ttec_RestructuringReserveAxis" type="xbrli:stringItemType" substitutionGroup="xbrldt:dimensionItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="AccumulatedOtherComprehensiveIncomeLossRollforwardTable" id="ttec_AccumulatedOtherComprehensiveIncomeLossRollforwardTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ComponentsOfAccumulatedOtherComprehensiveIncomeLossAxis" id="ttec_ComponentsOfAccumulatedOtherComprehensiveIncomeLossAxis" type="xbrli:stringItemType" substitutionGroup="xbrldt:dimensionItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="AccumulatedOtherComprehensiveIncomeLossTransactionsDomain" id="ttec_AccumulatedOtherComprehensiveIncomeLossTransactionsDomain" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest" id="ttec_OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="IncomeTaxNarrativeTable" id="ttec_IncomeTaxNarrativeTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="GainOnNewgenLegalSettlementNetOfTax" id="ttec_GainOnNewgenLegalSettlementNetOfTax" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="RestructuringChargesBeforeAdjustments" id="ttec_RestructuringChargesBeforeAdjustments" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="NetIncomePerShareAbstract" id="ttec_NetIncomePerShareAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="NoncontrollingInterestRollforwardTableTextBlock" id="ttec_NoncontrollingInterestRollforwardTableTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="IncomeTaxExaminationYearsUnderAudit" id="ttec_IncomeTaxExaminationYearsUnderAudit" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="IncomeTaxNarrativeAdditionTable" id="ttec_IncomeTaxNarrativeAdditionTable" type="xbrli:stringItemType" substitutionGroup="xbrldt:hypercubeItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="LineOfCreditInitialBorrowingCapacity" id="ttec_LineOfCreditInitialBorrowingCapacity" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="LineOfCreditFacilityAmendmentDate" id="ttec_LineOfCreditFacilityAmendmentDate" type="xbrli:dateItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="IncreaseInLineOfCreditFacility" id="ttec_IncreaseInLineOfCreditFacility" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="ShareBasedCompensationNoncontrollingInterestEquityBasedAwards" id="ttec_ShareBasedCompensationNoncontrollingInterestEquityBasedAwards" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="OtherComprehensiveIncomeTotalArisingDuringPeriodNetOfTax" id="ttec_OtherComprehensiveIncomeTotalArisingDuringPeriodNetOfTax" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="OtherComprehensiveIncomeLossReclassifiedToIncome" id="ttec_OtherComprehensiveIncomeLossReclassifiedToIncome" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="GainLossOnForeignCurrencyForwardContractsMember" id="ttec_GainLossOnForeignCurrencyForwardContractsMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="PresentationOfIncomeStatementReclassificationsLineItems" id="ttec_PresentationOfIncomeStatementReclassificationsLineItems" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ClassificationOnStatementOfComprehensiveIncomeMemberDomain" id="ttec_ClassificationOnStatementOfComprehensiveIncomeMemberDomain" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="InterestExpensesMember" id="ttec_InterestExpensesMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ProvisionForIncomeTaxesMember" id="ttec_ProvisionForIncomeTaxesMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="NetIncomeLossMember" id="ttec_NetIncomeLossMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="LossOnInterestRateSwapsMember" id="ttec_LossOnInterestRateSwapsMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="TaxEffectMember" id="ttec_TaxEffectMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ActuarialLossOnDefinedBenefitPlanMember" id="ttec_ActuarialLossOnDefinedBenefitPlanMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="CategoriesOfAccumulatedComprehensiveIncomeLossMemberDomain" id="ttec_CategoriesOfAccumulatedComprehensiveIncomeLossMemberDomain" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="DerivativeValuationMember" id="ttec_DerivativeValuationMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="OtherAccumulatedOtherComprehensiveIncomeLossMember" id="ttec_OtherAccumulatedOtherComprehensiveIncomeLossMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ClassificationOfStatementOfComprehensiveIncomeAxis" id="ttec_ClassificationOfStatementOfComprehensiveIncomeAxis" type="xbrli:stringItemType" substitutionGroup="xbrldt:dimensionItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="CategoriesOfAccumulatedOtherComprehensiveIncomeAxis" id="ttec_CategoriesOfAccumulatedOtherComprehensiveIncomeAxis" type="xbrli:stringItemType" substitutionGroup="xbrldt:dimensionItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition" id="ttec_BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="SoficaMember" id="ttec_SoficaMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="WebmetroMember" id="ttec_WebmetroMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="GrossRevenueSegmentInformation" id="ttec_GrossRevenueSegmentInformation" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="IntersegmentSales" id="ttec_IntersegmentSales" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax" id="ttec_CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="AmountandlocationofnetgainorlossreclassifiedfromaccumulatedothercomprehensiveincometoincomememberMember" id="ttec_AmountandlocationofnetgainorlossreclassifiedfromaccumulatedothercomprehensiveincometoincomememberMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="AmountandlocationofnetgainorlossrecognizedinincomenondesignatedhedginginstrumentsmemberMember" id="ttec_AmountandlocationofnetgainorlossrecognizedinincomenondesignatedhedginginstrumentsmemberMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="Minorityinterestdecreasefromdistributionstomandatorilyredeemablenoncontrollinginterestholders" id="ttec_Minorityinterestdecreasefromdistributionstomandatorilyredeemablenoncontrollinginterestholders" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="Redeemablenoncontrollinginteresttransferfrompermanentequity" id="ttec_Redeemablenoncontrollinginteresttransferfrompermanentequity" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="Contractacquisitioncostscreditedtoaccountsreceivable" id="ttec_Contractacquisitioncostscreditedtoaccountsreceivable" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="debit" xbrli:periodType="duration"/>
<element name="PurchasePricePayableAcquiredDuringPeriod" id="ttec_PurchasePricePayableAcquiredDuringPeriod" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="PurchasePricePayablePaymentsDuringPeriod" id="ttec_PurchasePricePayablePaymentsDuringPeriod" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="PaymenstOfContingentConsideration" id="ttec_PaymenstOfContingentConsideration" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="BusinessAcquisitionContingentConsiderationAxis" id="ttec_BusinessAcquisitionContingentConsiderationAxis" type="xbrli:stringItemType" substitutionGroup="xbrldt:dimensionItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="BusinessAcquisitonContingentConsiderationAcquireeDomain" id="ttec_BusinessAcquisitonContingentConsiderationAcquireeDomain" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="NetherlandsMember" id="ttec_NetherlandsMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="DeconsolidationOfSubsidiaryAbstract" id="ttec_DeconsolidationOfSubsidiaryAbstract" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="DeconsolidationOfSubsidiaryDisclosureTextBlock" id="ttec_DeconsolidationOfSubsidiaryDisclosureTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="DescriptionOfLossOfControlInNoncontrollingInterest" id="ttec_DescriptionOfLossOfControlInNoncontrollingInterest" type="xbrli:stringItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
<element name="Profitlossexcludingmandatorilyredeemablenoncontrollinginterest" id="ttec_Profitlossexcludingmandatorilyredeemablenoncontrollinginterest" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="TotalInterestRateSwapsMember" id="ttec_TotalInterestRateSwapsMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="Businesscombinationcontingentconsiderationnoncurrentliability" id="ttec_Businesscombinationcontingentconsiderationnoncurrentliability" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="BusinessCombinationContingentConsiderationCurrentLiability" id="ttec_BusinessCombinationContingentConsiderationCurrentLiability" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest" id="ttec_NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="duration"/>
<element name="RogensiMember" id="ttec_RogensiMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="CafexMember" id="ttec_CafexMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ValuationAllowanceMethodologiesAndAssumptions1" id="ttec_ValuationAllowanceMethodologiesAndAssumptions1" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="ValuationAllowanceForImpairmentOfRecognizedServicingAssetsAxisAxis" id="ttec_ValuationAllowanceForImpairmentOfRecognizedServicingAssetsAxisAxis" type="xbrli:stringItemType" substitutionGroup="xbrldt:dimensionItem" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="ValuationAllowanceForImpairmentOfRecognizedServicingAssetsDomainMemberDomain" id="ttec_ValuationAllowanceForImpairmentOfRecognizedServicingAssetsDomainMemberDomain" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="RevanaMember" id="ttec_RevanaMember" type="nonnum:domainItemType" substitutionGroup="xbrli:item" abstract="true" nillable="true" xbrli:periodType="duration"/>
<element name="BusinessAcquisitionFutureValueOfLiabilitiesIncurredHoldbackPayment" id="ttec_BusinessAcquisitionFutureValueOfLiabilitiesIncurredHoldbackPayment" type="xbrli:monetaryItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:balance="credit" xbrli:periodType="instant"/>
<element name="MandatorilyRedeemableNoncontrollingInterestTextBlock" id="ttec_MandatorilyRedeemableNoncontrollingInterestTextBlock" type="nonnum:textBlockItemType" substitutionGroup="xbrli:item" abstract="false" nillable="true" xbrli:periodType="duration"/>
</schema>

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