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As Of Filer Filing For·On·As Docs:Size Issuer Filing Agent 9/06/23 WFN Credit Co. LLC 8-K:1,9 8/31/23 2:68K Bread Fin’l Holdings Inc World Financial Network Credit Card Master Note Trust World Financial Network Credit Card Master Trust |
Document/Exhibit Description Pages Size 1: 8-K Current Report HTML 25K 2: EX-99.1 Miscellaneous Exhibit HTML 41K
Document |
Service | Performance Standard | Measuring Period | Amended/ Added | ||||||||
Accounting, Settlement & Other Services • All
services and support deemed reasonable as compared to similar financial services provided by an internal accounting department, including but not limited to daily posting of transactions, daily general ledger production, timely account reconciliation within an acceptable materiality factor as determined by Bank, and timely preparation of monthly financial reports. Any regulatory or financial reporting as appropriate. • All client settlement and related services, as well as budgeting, general ledger support and other accounting assistance. Any financial reporting and analysis as appropriate. | Report the P&L Forecast within 30 days of Quarter End unless a new Forecast is not required by the Bank. | Q | Amended Performance Standard and Measuring Period |
Service | Performance Standard | Measuring Period | Amended/ Added | ||||||||
Information Technology Services/Outsourcing Provide
Information Technology services, platform, network, including telecommunications through a secure environment, which can be outsourced to third and fourth parties, including but not limited to: • Timely Incident Restoration • Unix/Linux Server Availability • Windows Server Availability • Mainframe Availability • Critical Application Availability • Data/Voice Connectivity Availability • Implementation of Critical Security Updates/Patches • Completion of Critical Batches • Authorizations • Other IT
services as needed Provide IT Quality services as listed below: • Provide management of production defects • Maintain tracking of Critical and High defects • Maintain listing of critical applications supporting the Bank(s) • Maintain oversight of critical application performance • Provide monitoring of IT fixes implemented • Other IT Quality Services, as requested | 97% of Priority 2 Incidents Restored within Defined time. | M | Amended | ||||||||
96% of Priority 3 Incidents Restored within Defined time. | M | Amended | |||||||||
95% of Priority 4 Incidents Restored within Defined time. | M | Amended | |||||||||
Quality Management • Design and/or execute testing of business processes, using a risk based approach. • Utilize a framework to drive visibility and accountability of business owners to drive improvement in quality controls including resolving issues and/or gaps. | Servicer's quality review for Tier 3 complaints will maintain an accuracy rate of 90% or higher. Quality management audits should consist of 96 customer complaint interactions each month. These reviews can consist of call listening or full process reviews. Complaints must be logged with the proper primary and secondary reason utilizing targeted attributes for logging the complaint. | M | Added |
Service | Performance Standard | Measuring Period | Deleted | ||||||||
Complaints
Management • Complaints Management Governance and Oversight: Provide services and support in establishing procedures, definitions and standards for handling complaints received through all intake channels, and oversee and govern the handling, resolution, monitoring, analysis and reporting of all complaints. • Complaints Handling: Identify, capture, investigate, respond to and document complaints and related risks in system of record in accordance with definitions and requirements of the Bank policies and procedures and regulatory requirements. • Complaint Reporting: Prepare Complaints Management reporting on all Tiers of complaint data. Complete qualitative review of complaints through data mining to determine root causes driving complaints and assist in solutioning for reduction in
complaints. • Other complaint management services, as requested. | Servicer's quality review for Tier 3 complaints will maintain an accuracy rate of 90% or higher. Quality management audits should consist of a minimum average of 5 customer complaint interactions per associate each month. These reviews can consist of call listening or full process reviews. Complaints must be logged with the proper primary and secondary reason utilizing targeted attributes for logging the complaint. | M | Deleted |
This ‘8-K’ Filing | Date | Other Filings | ||
---|---|---|---|---|
Filed on: | 9/6/23 | None on these Dates | ||
For Period end: | 8/31/23 | |||
6/1/22 | ||||
List all Filings |
As Of Filer Filing For·On·As Docs:Size Issuer Filing Agent 3/27/24 WFN Credit Co. LLC 10-K 12/31/23 10:468K Bread Fin’l Holdings Inc 2/20/24 Bread Financial Holdings, Inc. 10-K 12/31/23 128:15M 10/26/23 Bread Financial Holdings, Inc. 10-Q 9/30/23 82:8.5M |