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As Of Filer Filing As/For/On Docs:Pgs Issuer Agent 3/28/06 Gap Inc 10-K 1/28/06 13:1591 RR Donnelley/FA
Document/Exhibit Description Pages Size
1: 10-K Form 10-K for Year Ended 01/28/2006 HTML 593K
2: EX-10.18 Master Services Agreement Between Registrant and HTML 9,565K
Ibm
3: EX-10.43 Form of Nonqualified Stock Option Agreement HTML 26K
4: EX-10.77 Summary of Non-Employee Director Compensation HTML 8K
5: EX-10.81 Cash Payments in Connection With December 2005 HTML 25K
Option Exchange
6: EX-12 Statement Regarding Computation of Ratios HTML 21K
7: EX-13 Portions of Registrant's Annual Report HTML 320K
8: EX-21 Subsidiaries of Registrant HTML 21K
9: EX-23 Consent of Deloitte & Touche Llp HTML 6K
10: EX-31.1 Certification of Chief Executive Officer HTML 12K
11: EX-31.2 Certification of Chief Financial Officer HTML 12K
12: EX-32.1 Certification of Chief Executive Officer HTML 7K
13: EX-32.2 Certification of Chief Financial Officer HTML 7K
| Master Services Agreement between Registrant and IBM |
Exhibit 10.18
MASTER SERVICES AGREEMENT
BETWEEN
THE GAP, INC.
AND
INTERNATIONAL BUSINESS MACHINES CORPORATION
DATED: JANUARY 13, 2006
This document contains confidential and proprietary information of The Gap, Inc. Except with the express prior written permission of The Gap, Inc., this document and the information contained herein may not be published, disclosed, or used for any other purpose.
| 1. |
Definitions | 2 | ||||
| 1.1 |
“Acceptance Test” and “Acceptance Tests” | 2 | ||||
| 1.2 |
“Additional Resource Charge” or “ARC” | 2 | ||||
| 1.3 |
“Affected Employees” | 2 | ||||
| 1.4 |
“Affiliate” | 2 | ||||
| 1.5 |
“Aggregated Service(s)” | 2 | ||||
| 1.6 |
“Aggregate Withhold Amount” | 3 | ||||
| 1.7 |
“Agreement” | 3 | ||||
| 1.8 |
“Annual Services Charge” | 3 | ||||
| 1.9 |
“Applications” | 3 | ||||
| 1.10 |
“Approve” or “Approval” | 3 | ||||
| 1.11 |
“Approved Reassignments” | 3 | ||||
| 1.12 |
“Authorized Users” | 3 | ||||
| 1.13 |
“Benchmark” | 4 | ||||
| 1.14 |
“Benchmarker” | 4 | ||||
| 1.15 |
“Benchmarking” | 4 | ||||
| 1.16 |
“Best Practices” | 4 | ||||
| 1.17 |
“Business Day(s)” | 4 | ||||
| 1.18 |
“Business Objectives” | 4 | ||||
| 1.19 |
“CAS” | 4 | ||||
| 1.20 |
“Change” | 4 | ||||
| 1.21 |
“Change Control Procedures” | 4 | ||||
| 1.22 |
“Charges” | 5 | ||||
| 1.23 |
“Consents” | 5 | ||||
| 1.24 |
“Contract Year” | 5 | ||||
| 1.25 |
“Damage Limit” | 5 | ||||
| 1.26 |
“Data Center” | 5 | ||||
| 1.27 |
“Days” | 5 | ||||
| 1.28 |
“Deficiencies” | 5 | ||||
| 1.29 |
“Deliverable” | 5 | ||||
| 1.30 |
“Disabling Device(s)” | 6 | ||||
| 1.31 |
“Disclosing Party” | 6 | ||||
| 1.32 |
“Documentation” | 6 | ||||
| 1.33 |
“Egregious Act Damage” | 6 | ||||
| 1.34 |
“Egregious Acts” | 6 | ||||
| 1.35 |
“Embedded Supplier Proprietary Documentation” | 6 | ||||
| 1.36 |
“Embedded Supplier Proprietary Intellectual Property” | 6 | ||||
| 1.37 |
“Embedded Supplier Proprietary Software” | 7 | ||||
| 1.38 |
“Embedded Supplier Third Party Documentation” | 7 | ||||
| 1.39 |
“Embedded Supplier Third Party Intellectual Property” | 7 | ||||
| 1.40 |
“Embedded Supplier Third Party Software” | 7 | ||||
| 1.41 |
“Employment Claim(s)” | 7 | ||||
Gap Confidential and Proprietary Information
i
| 1.42 |
“Equipment” | 7 | ||||
| 1.43 |
“Excluded Fields” | 8 | ||||
| 1.44 |
“Extended Term” | 8 | ||||
| 1.45 |
“Extraordinary Event” | 8 | ||||
| 1.46 |
“Finally Determined” | 8 | ||||
| 1.47 |
“Full-Time” | 8 | ||||
| 1.48 |
“Functional Service Area” | 8 | ||||
| 1.49 |
“Functional Service Area Statement(s) of Work” | 8 | ||||
| 1.50 |
“Gap” | 9 | ||||
| 1.51 |
“Gap Base Case” | 9 | ||||
| 1.52 |
“Gap Custom Documentation” | 9 | ||||
| 1.53 |
“Gap Custom Intellectual Property” | 9 | ||||
| 1.54 |
“Gap Custom Software” | 9 | ||||
| 1.55 |
“Gap Data” | 9 | ||||
| 1.56 |
“Gap Data Center” | 10 | ||||
| 1.57 |
“Gap Delay Claim” | 10 | ||||
| 1.58 |
“Gap Documentation” | 10 | ||||
| 1.59 |
“Gap Equipment” | 10 | ||||
| 1.60 |
“Gap Infrastructure Partnership Executive” | 10 | ||||
| 1.61 |
“Gap Infringement Claim(s)” | 10 | ||||
| 1.62 |
“Gap Infringement Exclusions” | 10 | ||||
| 1.63 |
“Gap Infringement Trigger” | 10 | ||||
| 1.64 |
“Gap Initiated Policy Change” | 11 | ||||
| 1.65 |
“Gap Intellectual Property” | 11 | ||||
| 1.66 |
“Gap IT Environment” | 11 | ||||
| 1.67 |
“Gap Licensed Property” | 11 | ||||
| 1.68 |
“Gap Modified Documentation” | 11 | ||||
| 1.69 |
“Gap Modified Intellectual Property” | 11 | ||||
| 1.70 |
“Gap Modified Software” | 11 | ||||
| 1.71 |
“Gap Owned Intellectual Capital” | 11 | ||||
| 1.72 |
“Gap Policies and Procedures” | 12 | ||||
| 1.73 |
“Gap Proprietary Documentation” | 12 | ||||
| 1.74 |
“Gap Proprietary Intellectual Property” | 12 | ||||
| 1.75 |
“Gap Proprietary Software” | 12 | ||||
| 1.76 |
“Gap Regulatory Requirements” | 12 | ||||
| 1.77 |
“Gap Service Locations” | 12 | ||||
| 1.78 |
“Gap Sites” | 12 | ||||
| 1.79 |
“Gap Software” | 13 | ||||
| 1.80 |
“Gap Systems” | 13 | ||||
| 1.81 |
“Gap Third Party Claim(s)” | 13 | ||||
| 1.82 |
“Gap Third Party Documentation” | 13 | ||||
| 1.83 |
“Gap Third Party Intellectual Property” | 13 | ||||
| 1.84 |
“Gap Third Party Software” | 13 | ||||
| 1.85 |
“Gap Third Party Vendor” | 13 |
Gap Confidential and Proprietary Information
ii
| 1.86 |
“Generally Available” | 13 | ||||
| 1.87 |
“GID” | 14 | ||||
| 1.88 |
“HIPAA” | 14 | ||||
| 1.89 |
“HVAC” | 14 | ||||
| 1.90 |
“Implementation Agreement(s)” | 14 | ||||
| 1.91 |
“Including” | 14 | ||||
| 1.92 |
“Income Tax” | 14 | ||||
| 1.93 |
“Initial Term” | 14 | ||||
| 1.94 |
“Initiation Date” | 14 | ||||
| 1.95 |
“insource” | 15 | ||||
| 1.96 |
“Intellectual Property” | 15 | ||||
| 1.97 |
“Interface(s)” | 15 | ||||
| 1.98 |
“*” | 15 | ||||
| 1.99 |
“Managed Strategic Supplier” | 15 | ||||
| 1.100 |
“Material Move” | 15 | ||||
| 1.101 |
“Migrated Service(s)” | 16 | ||||
| 1.102 |
“Monthly Baseline” | 16 | ||||
| 1.103 |
“Monthly Performance Review” | 16 | ||||
| 1.104 |
“Moral Rights” | 16 | ||||
| 1.105 |
“New Services” | 16 | ||||
| 1.106 |
“New Sourcing Line(s)” | 16 | ||||
| 1.107 |
“Non-Recurring Initiatives” | 16 | ||||
| 1.108 |
“Non-Referral Quarter” | 16 | ||||
| 1.109 |
“Notice of Failure” | 17 | ||||
| 1.110 |
“Object Code” | 17 | ||||
| 1.111 |
“Open Source Software” | 17 | ||||
| 1.112 |
“Parties” or “Party” | 17 | ||||
| 1.113 |
“Permitted Auditors” | 17 | ||||
| 1.114 |
“PHI” | 17 | ||||
| 1.115 |
“Primary Event” | 17 | ||||
| 1.116 |
“Procedures Manual” | 17 | ||||
| 1.117 |
“Project” | 18 | ||||
| 1.118 |
“Proprietary or Confidential Information” | 18 | ||||
| 1.119 |
“Provisioned” | 18 | ||||
| 1.120 |
“Quarterly Executive Meetings” | 18 | ||||
| 1.121 |
“Receiving Party” | 18 | ||||
| 1.122 |
“Reduced Resource Credit” or “RRC” | 18 | ||||
| 1.123 |
“Reference Date” | 18 | ||||
| 1.124 |
“Refresh” | 18 | ||||
| 1.125 |
“Release” | 19 | ||||
| 1.126 |
“Residual Knowledge” | 19 | ||||
| 1.127 |
“Resource Baseline” | 19 | ||||
| 1.128 |
“Resource Charge” | 19 | ||||
| 1.129 |
“Resource Unit” | 19 |
| * | Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
Gap Confidential and Proprietary Information
iii
| 1.130 |
“Revisions” | 19 | ||||
| 1.131 |
“Sarbanes-Oxley Reporting Requirements and Process” | 19 | ||||
| 1.132 |
“Service Levels” | 19 | ||||
| 1.133 |
“Service Level Agreement(s)” | 19 | ||||
| 1.134 |
“Service Locations” | 20 | ||||
| 1.135 |
“Service Taxes” | 20 | ||||
| 1.136 |
“Services” | 20 | ||||
| 1.137 |
“Shared Subcontractors” | 21 | ||||
| 1.138 |
“Software” | 21 | ||||
| 1.139 |
“Source Materials” | 21 | ||||
| 1.140 |
“Specifications” | 21 | ||||
| 1.141 |
“Statement(s) of Work” | 21 | ||||
| 1.142 |
“Stranded Costs” | 21 | ||||
| 1.143 |
“Subcontractor” | 22 | ||||
| 1.144 |
“Supplier” | 22 | ||||
| 1.145 |
“Supplier Assumed” | 22 | ||||
| 1.146 |
“Supplier Data Center” | 22 | ||||
| 1.147 |
“Supplier Documentation” | 22 | ||||
| 1.148 |
“Supplier Embedded Items” | 23 | ||||
| 1.149 |
“Supplier Equipment” | 23 | ||||
| 1.150 |
“Supplier Infringement Claims” | 23 | ||||
| 1.151 |
“Supplier Infringement Exclusions” | 23 | ||||
| 1.152 |
“Supplier Infringement Trigger” | 23 | ||||
| 1.153 |
“Supplier Intellectual Property” | 23 | ||||
| 1.154 |
“Supplier Key Employee” | 23 | ||||
| 1.155 |
“Supplier Modified Documentation” | 23 | ||||
| 1.156 |
“Supplier Modified Intellectual Property” | 24 | ||||
| 1.157 |
“Supplier Modified Items” | 24 | ||||
| 1.158 |
“Supplier Modified Software” | 24 | ||||
| 1.159 |
“Supplier’s Outsourcing Relationship Executive” | 25 | ||||
| 1.160 |
“Supplier Personnel” | 25 | ||||
| 1.161 |
“Supplier Proprietary Documentation” | 25 | ||||
| 1.162 |
“Supplier Proprietary Intellectual Property” | 25 | ||||
| 1.163 |
“Supplier Proprietary Software” | 25 | ||||
| 1.164 |
“Supplier Reference Intellectual Property” | 25 | ||||
| 1.165 |
“Supplier Regulatory Requirements” | 26 | ||||
| 1.166 |
“Supplier Service Locations” | 26 | ||||
| 1.167 |
“Supplier Shared Service Center” | 26 | ||||
| 1.168 |
“Supplier Software” | 26 | ||||
| 1.169 |
“Supplier Systems” | 26 | ||||
| 1.170 |
“Supplier Third Party Claim(s)” | 26 | ||||
| 1.171 |
“Supplier’s Remedial Acts” | 26 | ||||
| 1.172 |
“Supplier Third Party Documentation” | 26 | ||||
| 1.173 |
“Supplier Third Party Intellectual Property” | 27 |
Gap Confidential and Proprietary Information
iv
| 1.174 | “Supplier Third Party Software” | 27 | ||||
| 1.175 | “Supplier Tools” | 27 | ||||
| 1.176 | “Technology Change” | 27 | ||||
| 1.177 | “Term” | 27 | ||||
| 1.178 | “Termination Assistance Services” | 27 | ||||
| 1.179 | “Termination Transition Period” | 27 | ||||
| 1.180 | “Termination Transition Plan” | 28 | ||||
| 1.181 | “Third Party Service(s)” | 28 | ||||
| 1.182 | “Third Party Vendor” | 28 | ||||
| 1.183 | “third source” | 28 | ||||
| 1.184 | “Transition” | 28 | ||||
| 1.185 | “Transition Period” | 28 | ||||
| 1.186 | “Transitioned Employees” | 28 | ||||
| 1.187 | “Transition-In Plan” or “Transition Plan” | 28 | ||||
| 1.188 | “UPS” | 29 | ||||
| 1.189 | “Update” | 29 | ||||
| 1.190 | “VAT Taxes” | 29 | ||||
| 1.191 | “Version” | 29 | ||||
| 1.192 | “Virus(es)” | 29 | ||||
| 2. |
Term | 29 | ||||
| 2.1 | Initial Term | 29 | ||||
| 2.2 | Options to Extend | 30 | ||||
| 2.3 | Fees During Extended Term | 30 | ||||
| 3. |
Services | 30 | ||||
| 3.1 | Services | 30 | ||||
| 3.2 | Changes in Policies and Procedures | 30 | ||||
| 3.3 | Documentation | 31 | ||||
| 3.4 | Managed Network Services | 31 | ||||
| 3.5 | Cross Functional Services | 31 | ||||
| 3.6 | End User Support Services | 32 | ||||
| 3.7 | RESERVED | 32 | ||||
| 3.8 | Server Services | 32 | ||||
| 3.9 | Store Services | 32 | ||||
| 3.10 | Transition-In | 32 | ||||
| 3.11 | Equipment | 33 | ||||
| 3.12 | Replacement Services | 33 | ||||
| 3.13 | Technology Refresh Services | 33 | ||||
| 3.14 | Software Services | 34 | ||||
| 3.15 | Licenses and Permits | 34 | ||||
| 3.16 | Knowledge Transfer and Best Practices | 34 | ||||
| 3.17 | Strategic / Business Planning and Process Implementation | 35 | ||||
| 3.18 | Budgeting Services | 35 | ||||
Gap Confidential and Proprietary Information
v
| 3.19 | Reporting Services | 35 | ||||
| 3.20 | Data Protection and Privacy | 36 | ||||
| 3.21 | New Services | 36 | ||||
| 4. |
Single Relationship Agreement | 37 | ||||
| 5. |
Implementation Agreements | 37 | ||||
| 5.1 | Execution | 37 | ||||
| 5.2 | Order of Precedence | 38 | ||||
| 5.3 | Terms and Conditions | 38 | ||||
| 5.4 | Parental Guarantee | 39 | ||||
| 6. | Unapproved Work | 39 | ||||
| 6.1 | Gap Approval | 39 | ||||
| 6.2 | Right to Reject | 40 | ||||
| 6.3 | Failure to Obtain Approval | 40 | ||||
| 7. | Service Levels | 41 | ||||
| 7.1 | Service Level Agreements | 41 | ||||
| 7.2 | Reports | 41 | ||||
| 7.3 | Root-Cause Analysis and Resolution | 41 | ||||
| 7.4 | Cost and Efficiency Reviews | 41 | ||||
| 8. | Benchmarking | 42 | ||||
| 8.1 | Benchmarking Process | 42 | ||||
| 8.2 | Benchmark Adjustments | 44 | ||||
| 9. |
Strategic Relationship Management | 45 | ||||
| 9.1 | Definitions | 45 | ||||
| 9.2 | Managed Strategic Supplier Services | 45 | ||||
| 9.3 | Appointment as Limited Agent | 47 | ||||
| 9.4 | Lease Management | 47 | ||||
| 10. |
Service Locations | 48 | ||||
| 10.1 | Service Locations | 48 | ||||
| 10.2 | Shared Environment | 48 | ||||
| 10.3 | Safety Procedures | 49 | ||||
| 10.4 | Security Procedures | 49 | ||||
| 10.5 | Access To Gap Sites | 51 | ||||
| 10.6 | Furniture, Fixtures and Equipment | 51 | ||||
| 10.7 | Gap’s Responsibilities Regarding Utilities | 51 | ||||
| 10.8 | Supplier’s Responsibilities Regarding Facilities | 52 | ||||
| 10.9 | Physical Security | 52 | ||||
| 10.10 | Employee Services | 52 | ||||
| 10.11 | Use of Gap Sites | 52 | ||||
Gap Confidential and Proprietary Information
vi
| 10.12 | Damage to Gap Facilities, Buildings, or Grounds | 53 | ||||
| 10.13 | Use of Supplier Service Locations | 53 | ||||
| 11. |
Data Backup and Disaster Plan | 54 | ||||
| 11.1 | Data Backup | 54 | ||||
| 11.2 | ||||||