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Gap Inc · 10-K · For 1/28/06 · EX-10.18

Filed On 3/28/06 2:41pm ET · SEC File 1-07562 · Accession Number 1193125-6-64998

  As Of               Filer                 Filing     As/For/On Docs:Pgs              Issuer               Agent

 3/28/06  Gap Inc                           10-K        1/28/06   13:1591                                   RR Donnelley/FA

Annual Report · Form 10-K
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: 10-K        Form 10-K for Year Ended 01/28/2006                 HTML    593K 
 2: EX-10.18    Master Services Agreement Between Registrant and    HTML  9,565K 
                          Ibm                                                    
 3: EX-10.43    Form of Nonqualified Stock Option Agreement         HTML     26K 
 4: EX-10.77    Summary of Non-Employee Director Compensation       HTML      8K 
 5: EX-10.81    Cash Payments in Connection With December 2005      HTML     25K 
                          Option Exchange                                        
 6: EX-12       Statement Regarding Computation of Ratios           HTML     21K 
 7: EX-13       Portions of Registrant's Annual Report              HTML    320K 
 8: EX-21       Subsidiaries of Registrant                          HTML     21K 
 9: EX-23       Consent of Deloitte & Touche Llp                    HTML      6K 
10: EX-31.1     Certification of Chief Executive Officer            HTML     12K 
11: EX-31.2     Certification of Chief Financial Officer            HTML     12K 
12: EX-32.1     Certification of Chief Executive Officer            HTML      7K 
13: EX-32.2     Certification of Chief Financial Officer            HTML      7K

EX-10.18 · Master Services Agreement Between Registrant and Ibm

This is an EDGAR HTML document rendered as filed. [ Alternative Formats ]

Master Services Agreement between Registrant and IBM

Exhibit 10.18

MASTER SERVICES AGREEMENT

BETWEEN

THE GAP, INC.

AND

INTERNATIONAL BUSINESS MACHINES CORPORATION

DATED: JANUARY 13, 2006

This document contains confidential and proprietary information of The Gap, Inc. Except with the express prior written permission of The Gap, Inc., this document and the information contained herein may not be published, disclosed, or used for any other purpose.

TABLE OF CONTENTS


1.	Definitions		2
	1.1	“Acceptance Test” and “Acceptance Tests”	2
	1.2	“Additional Resource Charge” or “ARC”	2
	1.3	“Affected Employees”	2
	1.4	“Affiliate”	2
	1.5	“Aggregated Service(s)”	2
	1.6	“Aggregate Withhold Amount”	3
	1.7	“Agreement”	3
	1.8	“Annual Services Charge”	3
	1.9	“Applications”	3
	1.10	“Approve” or “Approval”	3
	1.11	“Approved Reassignments”	3
	1.12	“Authorized Users”	3
	1.13	“Benchmark”	4
	1.14	“Benchmarker”	4
	1.15	“Benchmarking”	4
	1.16	“Best Practices”	4
	1.17	“Business Day(s)”	4
	1.18	“Business Objectives”	4
	1.19	“CAS”	4
	1.20	“Change”	4
	1.21	“Change Control Procedures”	4
	1.22	“Charges”	5
	1.23	“Consents”	5
	1.24	“Contract Year”	5
	1.25	“Damage Limit”	5
	1.26	“Data Center”	5
	1.27	“Days”	5
	1.28	“Deficiencies”	5
	1.29	“Deliverable”	5
	1.30	“Disabling Device(s)”	6
	1.31	“Disclosing Party”	6
	1.32	“Documentation”	6
	1.33	“Egregious Act Damage”	6
	1.34	“Egregious Acts”	6
	1.35	“Embedded Supplier Proprietary Documentation”	6
	1.36	“Embedded Supplier Proprietary Intellectual Property”	6
	1.37	“Embedded Supplier Proprietary Software”	7
	1.38	“Embedded Supplier Third Party Documentation”	7
	1.39	“Embedded Supplier Third Party Intellectual Property”	7
	1.40	“Embedded Supplier Third Party Software”	7
	1.41	“Employment Claim(s)”	7

Gap Confidential and Proprietary Information


1.42	“Equipment”	7
1.43	“Excluded Fields”	8
1.44	“Extended Term”	8
1.45	“Extraordinary Event”	8
1.46	“Finally Determined”	8
1.47	“Full-Time”	8
1.48	“Functional Service Area”	8
1.49	“Functional Service Area Statement(s) of Work”	8
1.50	“Gap”	9
1.51	“Gap Base Case”	9
1.52	“Gap Custom Documentation”	9
1.53	“Gap Custom Intellectual Property”	9
1.54	“Gap Custom Software”	9
1.55	“Gap Data”	9
1.56	“Gap Data Center”	10
1.57	“Gap Delay Claim”	10
1.58	“Gap Documentation”	10
1.59	“Gap Equipment”	10
1.60	“Gap Infrastructure Partnership Executive”	10
1.61	“Gap Infringement Claim(s)”	10
1.62	“Gap Infringement Exclusions”	10
1.63	“Gap Infringement Trigger”	10
1.64	“Gap Initiated Policy Change”	11
1.65	“Gap Intellectual Property”	11
1.66	“Gap IT Environment”	11
1.67	“Gap Licensed Property”	11
1.68	“Gap Modified Documentation”	11
1.69	“Gap Modified Intellectual Property”	11
1.70	“Gap Modified Software”	11
1.71	“Gap Owned Intellectual Capital”	11
1.72	“Gap Policies and Procedures”	12
1.73	“Gap Proprietary Documentation”	12
1.74	“Gap Proprietary Intellectual Property”	12
1.75	“Gap Proprietary Software”	12
1.76	“Gap Regulatory Requirements”	12
1.77	“Gap Service Locations”	12
1.78	“Gap Sites”	12
1.79	“Gap Software”	13
1.80	“Gap Systems”	13
1.81	“Gap Third Party Claim(s)”	13
1.82	“Gap Third Party Documentation”	13
1.83	“Gap Third Party Intellectual Property”	13
1.84	“Gap Third Party Software”	13
1.85	“Gap Third Party Vendor”	13

Gap Confidential and Proprietary Information


1.86	“Generally Available”	13
1.87	“GID”	14
1.88	“HIPAA”	14
1.89	“HVAC”	14
1.90	“Implementation Agreement(s)”	14
1.91	“Including”	14
1.92	“Income Tax”	14
1.93	“Initial Term”	14
1.94	“Initiation Date”	14
1.95	“insource”	15
1.96	“Intellectual Property”	15
1.97	“Interface(s)”	15
1.98	“”*	15
1.99	“Managed Strategic Supplier”	15
1.100	“Material Move”	15
1.101	“Migrated Service(s)”	16
1.102	“Monthly Baseline”	16
1.103	“Monthly Performance Review”	16
1.104	“Moral Rights”	16
1.105	“New Services”	16
1.106	“New Sourcing Line(s)”	16
1.107	“Non-Recurring Initiatives”	16
1.108	“Non-Referral Quarter”	16
1.109	“Notice of Failure”	17
1.110	“Object Code”	17
1.111	“Open Source Software”	17
1.112	“Parties” or “Party”	17
1.113	“Permitted Auditors”	17
1.114	“PHI”	17
1.115	“Primary Event”	17
1.116	“Procedures Manual”	17
1.117	“Project”	18
1.118	“Proprietary or Confidential Information”	18
1.119	“Provisioned”	18
1.120	“Quarterly Executive Meetings”	18
1.121	“Receiving Party”	18
1.122	“Reduced Resource Credit” or “RRC”	18
1.123	“Reference Date”	18
1.124	“Refresh”	18
1.125	“Release”	19
1.126	“Residual Knowledge”	19
1.127	“Resource Baseline”	19
1.128	“Resource Charge”	19
1.129	“Resource Unit”	19

*	Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

Gap Confidential and Proprietary Information

iii


1.130	“Revisions”	19
1.131	“Sarbanes-Oxley Reporting Requirements and Process”	19
1.132	“Service Levels”	19
1.133	“Service Level Agreement(s)”	19
1.134	“Service Locations”	20
1.135	“Service Taxes”	20
1.136	“Services”	20
1.137	“Shared Subcontractors”	21
1.138	“Software”	21
1.139	“Source Materials”	21
1.140	“Specifications”	21
1.141	“Statement(s) of Work”	21
1.142	“Stranded Costs”	21
1.143	“Subcontractor”	22
1.144	“Supplier”	22
1.145	“Supplier Assumed”	22
1.146	“Supplier Data Center”	22
1.147	“Supplier Documentation”	22
1.148	“Supplier Embedded Items”	23
1.149	“Supplier Equipment”	23
1.150	“Supplier Infringement Claims”	23
1.151	“Supplier Infringement Exclusions”	23
1.152	“Supplier Infringement Trigger”	23
1.153	“Supplier Intellectual Property”	23
1.154	“Supplier Key Employee”	23
1.155	“Supplier Modified Documentation”	23
1.156	“Supplier Modified Intellectual Property”	24
1.157	“Supplier Modified Items”	24
1.158	“Supplier Modified Software”	24
1.159	“Supplier’s Outsourcing Relationship Executive”	25
1.160	“Supplier Personnel”	25
1.161	“Supplier Proprietary Documentation”	25
1.162	“Supplier Proprietary Intellectual Property”	25
1.163	“Supplier Proprietary Software”	25
1.164	“Supplier Reference Intellectual Property”	25
1.165	“Supplier Regulatory Requirements”	26
1.166	“Supplier Service Locations”	26
1.167	“Supplier Shared Service Center”	26
1.168	“Supplier Software”	26
1.169	“Supplier Systems”	26
1.170	“Supplier Third Party Claim(s)”	26
1.171	“Supplier’s Remedial Acts”	26
1.172	“Supplier Third Party Documentation”	26
1.173	“Supplier Third Party Intellectual Property”	27

Gap Confidential and Proprietary Information


	1.174	“Supplier Third Party Software”	27
	1.175	“Supplier Tools”	27
	1.176	“Technology Change”	27
	1.177	“Term”	27
	1.178	“Termination Assistance Services”	27
	1.179	“Termination Transition Period”	27
	1.180	“Termination Transition Plan”	28
	1.181	“Third Party Service(s)”	28
	1.182	“Third Party Vendor”	28
	1.183	“third source”	28
	1.184	“Transition”	28
	1.185	“Transition Period”	28
	1.186	“Transitioned Employees”	28
	1.187	“Transition-In Plan” or “Transition Plan”	28
	1.188	“UPS”	29
	1.189	“Update”	29
	1.190	“VAT Taxes”	29
	1.191	“Version”	29
	1.192	“Virus(es)”	29

2.	Term		29
	2.1	Initial Term	29
	2.2	Options to Extend	30
	2.3	Fees During Extended Term	30

3.	Services		30
	3.1	Services	30
	3.2	Changes in Policies and Procedures	30
	3.3	Documentation	31
	3.4	Managed Network Services	31
	3.5	Cross Functional Services	31
	3.6	End User Support Services	32
	3.7	RESERVED	32
	3.8	Server Services	32
	3.9	Store Services	32
	3.10	Transition-In	32
	3.11	Equipment	33
	3.12	Replacement Services	33
	3.13	Technology Refresh Services	33
	3.14	Software Services	34
	3.15	Licenses and Permits	34
	3.16	Knowledge Transfer and Best Practices	34
	3.17	Strategic / Business Planning and Process Implementation	35
	3.18	Budgeting Services	35

Gap Confidential and Proprietary Information


	3.19	Reporting Services	35
	3.20	Data Protection and Privacy	36
	3.21	New Services	36

4.	Single Relationship Agreement		37

5.	Implementation Agreements		37
	5.1	Execution	37
	5.2	Order of Precedence	38
	5.3	Terms and Conditions	38
	5.4	Parental Guarantee	39
6.	Unapproved Work		39
	6.1	Gap Approval	39
	6.2	Right to Reject	40
	6.3	Failure to Obtain Approval	40
7.	Service Levels		41
	7.1	Service Level Agreements	41
	7.2	Reports	41
	7.3	Root-Cause Analysis and Resolution	41
	7.4	Cost and Efficiency Reviews	41
8.	Benchmarking		42
	8.1	Benchmarking Process	42
	8.2	Benchmark Adjustments	44

9.	Strategic Relationship Management		45
	9.1	Definitions	45
	9.2	Managed Strategic Supplier Services	45
	9.3	Appointment as Limited Agent	47
	9.4	Lease Management	47

10.	Service Locations		48
	10.1	Service Locations	48
	10.2	Shared Environment	48
	10.3	Safety Procedures	49
	10.4	Security Procedures	49
	10.5	Access To Gap Sites	51
	10.6	Furniture, Fixtures and Equipment	51
	10.7	Gap’s Responsibilities Regarding Utilities	51
	10.8	Supplier’s Responsibilities Regarding Facilities	52
	10.9	Physical Security	52
	10.10	Employee Services	52
	10.11	Use of Gap Sites	52

Gap Confidential and Proprietary Information


	10.12	Damage to Gap Facilities, Buildings, or Grounds	53
	10.13	Use of Supplier Service Locations	53

11.	Data Backup and Disaster Plan		54
	11.1	Data Backup	54
	11.2

Gap Inc · 10-K · For 1/28/06 · EX-10.18

Filed On 3/28/06 2:41pm ET · SEC File 1-07562 · Accession Number 1193125-6-64998

Annual Report · Form 10-KFiling Table of Contents

EX-10.18 · Master Services Agreement Between Registrant and Ibm

This is an EDGAR HTML document rendered as filed. [ Alternative Formats ]

Annual Report · Form 10-K
Filing Table of Contents