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Support.com, Inc. – IPO: ‘S-1’ on 2/18/00 – EX-10.16

On:  Friday, 2/18/00   ·   Accession #:  1012870-0-859   ·   File #:  333-30674

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  As Of                Filer                Filing    For·On·As Docs:Size              Issuer               Agent

 2/18/00  Support.com, Inc.                 S-1                   31:1.1M                                   Donnelley R R & S… 13/FA

Initial Public Offering (IPO):  Registration Statement (General Form)   —   Form S-1
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: S-1         Registration Statement (General Form)                 99    509K 
 2: EX-3.1      Amended & Restated Certificate                         7     30K 
 3: EX-3.2      Amended & Restated Bylaws                             21     98K 
 4: EX-3.3      Amended & Restated Certification of Incorporation     20     85K 
 5: EX-3.4      Certificate of Correction                              2     13K 
 6: EX-3.5      Bylaws of Replicase, Inc.                             13     60K 
 7: EX-4.2      Registration Rights Agreement, Date June 22, 1998     16     68K 
 8: EX-4.3      Amended & Restated Reg.                               15     75K 
 9: EX-4.4      Warrant Agreement, Dated July 12, 1999                11     66K 
10: EX-4.5      Warrant Agreement, Dated Oct. 27, 1998                11     69K 
11: EX-4.6      Warrant Agreement, Dated Oct. 27, 1998                12     69K 
12: EX-4.7      Warrant Agreement, Dated Oct. 27, 1998                12     68K 
13: EX-4.8      Letter of Comdisco                                     2±    13K 
14: EX-4.9      Warrant Agreement to Purchase (Excite)                12     58K 
15: EX-10.1     Registrant's 1998 Stock Option Plan                   25     97K 
24: EX-10.10    Employment Agreement, Brian M. Beattie                 5     27K 
25: EX-10.11    Employment Agreement, Jim Hilbert                      5     25K 
26: EX-10.12    Employment Agreement, Lucille Hoger                    5     25K 
27: EX-10.14    Sublease Agreement                                    11     51K 
28: EX-10.15    Enterprise License Agreement, Dated May 27, 1999      11     55K 
29: EX-10.16    Amend. #1 to Enterprise License Agreement              3     24K 
16: EX-10.2     Registrant's 2000 Omnibus Equity Incentive Plan       39    153K 
17: EX-10.3     Registrant's 2000 Employee Stock Plan                 12     58K 
18: EX-10.4     Form of Directors' & Officers' Indemnification         7     40K 
19: EX-10.5     Employment Agreement, Tony Rodoni                      3     18K 
20: EX-10.6     Employment Letter, Michael O'Rourke                    4     20K 
21: EX-10.7     Employment Agreement, Radha R. Basu                    5     27K 
22: EX-10.8     Employment Letter, Scott Dale                          8     38K 
23: EX-10.9     Employment Agreement, Cadir Lee                        8     38K 
30: EX-23.1     Consent of Ernst & Young LLP                           1     10K 
31: EX-27.1     Financial Data Schedule                                2     12K 


EX-10.16   —   Amend. #1 to Enterprise License Agreement

EX-10.161st Page of 3TOCTopPreviousNextBottomJust 1st
 

EXHIBIT 10.16 CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. AMENDMENT NO. 1 TO Enterprise license agreement This Amendment No. 1 to Enterprise License Agreement (this "Amendment") is --------- entered into as of September ___, 1999 (the "Effective Date") by and between -------------- Tioga Systems, Inc., a Delaware corporation ("Tioga"), and Bear Stearns & Co., ----- Inc., a Delaware corporation ("Bear Stearns"). ------------ Whereas, the parties desire to amend the Enterprise License Agreement by and between the parties dated as of May 27, 1999 (the "Agreement") as set forth in this Amendment; NOW THEREFORE, in consideration of the mutual covenants set forth herein, the parties agree as follows: 1. Unless otherwise specifically defined herein, the capitalized terms in this Amendment have the definitions set forth in the Agreement. 2. Except as expressly amended by this Amendment, the terms and conditions of the Agreement remain in full force and effect. 3. The Agreement, as amended, and this Amendment together constitute the entire agreement between the parties concerning its subject matter, and supercede any prior or contemporaneous agreements whether written or oral. In the event of any conflict or inconsistency between the Agreement and this Amendment, this Amendment shall prevail and control. 4. The Agreement is hereby amended by adding an Exhibit E & F attached hereto. 5. This Amendment may be amended or modified only by a subsequent writing signed by both parties to this Amendment. If any provision of this Amendment is declared invalid, illegal or unenforceable, such provision shall be severed and all remaining provision shall continue in full force and effect. This Amendment may be executed in counterparts, each of which shall be an original as against any party whose signature appears on such counterpart and all of which together shall constitute one and the same instrument. IN WITNESS WHEREOF, the parties have caused their duly authorized representatives to execute and deliver this Amendment as of the Effective Date set forth above. [Download Table] Bear, Stearns & Co. Inc. Tioga Systems, Inc. --------------------------------------- ------------------------------------- /s/ Geryl W. Darington /s/ Robert Amaral Jr. --------------------------------------- -------------------------------------- Signature Signature Geryl W. Darington Robert Amaral Jr. --------------------------------------- ------------------------------------- Print or Type Name Print or Type Name Senior Managing Director Vice-President of Sales --------------------------------------- ------------------------------------- Title 9/29/99 Title 10/6/99
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EXHIBIT E ADDITIONAL LICENSED MATERIALS ----------------------------- I. Description and Specifications of Software: ---------------------------------------------- Latest Version of Tioga Self-Healing System in object code format. II. Number of Network Computers and Workstations Licensed --------------------------------------------------------- [Enlarge/Download Table] Catalogue Number and Program Name Number of Authorized Copies --------------------------------- --------------------------- 11-00001 Tioga/Desktop Agent See Scope below. 11-00002 Tioga/Mobile Agent See Scope below. 11-00006 Server Agent See Scope below. 11-00011 Tioga/Administration and Healing Console - Enterprise See Scope below. License 11-00050 Support.com Portal See Scope below. Scope: This is an [***] License deal with a term of three (3) years. Bear Stearns may deploy any mixture of Desktop, Mobil, and/or Server agents to their [***] customer machines during the term of the agreement. At the end of the three years, Bear Stearns will have a perpetual right to use the number of licenses deployed during the term of this agreement. [Download Table] Bear, Stearns & Co. Inc. Tioga Systems, Inc. --------------------------------------- -------------------------------------- /s/ Geryl W. Darington /s/ Robert Amaral Jr. --------------------------------------- ------------------------------------- Signature Signature Geryl W. Darington Robert Amaral Jr. --------------------------------------- ------------------------------------- Print or Type Name Print or Type Name Senior Managing Director Vice-President of Sales --------------------------------------- ------------------------------------- Title 9/29/99 Title 10/6/99 [*] CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
EX-10.16Last Page of 3TOC1stPreviousNextBottomJust 3rd
EXHIBIT F ADDITIONAL PAYMENT TERMS AND FEE SCHEDULE ----------------------------------------- I. Payment Terms: ----------------- The Fees described in VI. below will become due and payable on the following terms; (i) payments tied to [***] will be due and payable net [***] days of the date (ii) deployment and implementation fees related to the [***] Support Portal ("Portal") will be due net [***] days after the [***]. The Portal will be considered [***] when Tioga notifies Bear Stearns in writing of the [***], and Bear Stearns does not, within [***] business days, notify Tioga in writing of [***]. If Bear Stearns notifies Tioga of [***] within [***] days, Tioga will have [***] business days to address the issues raised and [***]. This process will continue until Bear Stearns does not notify Tioga within [***] business days, in writing, of [***] of the [***], at which point the [***]. II. Software License Fees ------------------------- Item Fees ---- ---- License Fees $[***] III. Technical Support Fee Schedule ----------------------------------- Item Fees ---- ---- Standard Technical Support (Year 1) [***] Standard Technical Support (Year 2) $[***] Standard Technical Support (Year 3 - [***]%) $[***] IV. Deployment and Implementation Fee Schedule ---------------------------------------------- Item Fees ---- ---- Creation of Bear Stearns branded [***] Support $[***] Portal, including web-based integration with Remedy. Additional integration work and portal services consulting to be mutually agreed upon. V. Training ------------ Fees ---- Training Onsite at Bear Stearns Facilities [***] Additional training for Bear personnel will be provided [***] to Bear (based on space available) for 3 years, provided Bear personnel attend training at Tioga's offices in Redwood City, CA. VI. Payment of Fees ------------------- All fees are due and payable net 30 days from receipt of invoice. Payments are due according to the following schedule: . $[***] due September 30, 1999. . $[***] due December 31, 1999. . $[***] due upon delivery and acceptance of final [***] Support . Portal, estimated 2/15/2000. . $[***] Maintenance Fee due September 30, 2000 . $[***] Maintenance Fee due September 30, 2001 . Beginning September 30, 2002, Maintenance fee due annually in advance at a rate of [***]% of license fees billed to date (increased annually based on the percentage increase reflected in the CPI) . [Download Table] Bear, Stearns & Co. Inc. Tioga Systems, Inc. --------------------------------------- ------------------------------------- /s/ Geryl W. Darington /s/ Robert Amaral Jr. --------------------------------------- ------------------------------------- Signature Signature Geryl W. Darington Robert Amaral Jr. --------------------------------------- ------------------------------------- Print or Type Name Print or Type Name Senior Managing Director Vice-President of Sales --------------------------------------- ------------------------------------- Title 9/29/99 Title 10/6/99 [*] CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.

Dates Referenced Herein   and   Documents Incorporated by Reference

Referenced-On Page
This ‘S-1’ Filing    Date First  Last      Other Filings
9/30/02310-Q
9/30/01310-Q
9/30/00310-Q
Filed on:2/18/00
12/31/993
9/30/993
5/27/991
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Filing Submission 0001012870-00-000859   –   Alternative Formats (Word / Rich Text, HTML, Plain Text, et al.)

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