Document/ExhibitDescriptionPagesSize
1: 10-Q Quarterly Report HTML 438K
2: EX-10.1 Material Contract HTML 38K
11: EX-10.10 Material Contract HTML 89K
3: EX-10.2 Material Contract HTML 129K
4: EX-10.3 Material Contract HTML 35K
5: EX-10.4 Material Contract HTML 34K
6: EX-10.5 Material Contract HTML 68K
7: EX-10.6 Material Contract HTML 25K
8: EX-10.7 Material Contract HTML 116K
9: EX-10.8 Material Contract HTML 61K
10: EX-10.9 Material Contract HTML 134K
12: EX-31 Certification per Sarbanes-Oxley Act (Section 302) HTML 17K
13: EX-32 Certification per Sarbanes-Oxley Act (Section 906) HTML 10K
QuickLinks
-- Click here to rapidly navigate through this document
Exhibit 31
CERTIFICATIONS
I,
Kenneth D. Tuchman, Chairman and Chief Executive Officer of TeleTech Holdings, Inc., certify that:
1.
I
have reviewed this report on Form 10-Q of TeleTech Holdings, Inc.;
2.
Based
on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the
circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.
Based
on my knowledge, the financial statements and other financial information included in this report fairly present in all material respects the financial condition, results of
operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.
The
registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act
Rules 13a-15(e) and 15d-15(e)) for the registrant and have;
a)
Designed
such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating
to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b)
Evaluated
the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and
procedures, as of the end of the period covered by this report based on such evaluation; and
c)
Disclosed
in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter that has materially
affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5.
The
registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the
audit committee of registrant's board of directors:
a)
All
significant deficiencies and material weaknesses in the design or operation of internal controls over financial reporting which are reasonably likely to adversely affect the
registrant's ability to record, process, summarize and report financial information; and
b)
Any
fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal controls over financial reporting.
I,
Dennis J. Lacey, Chief Financial Officer of TeleTech Holdings, Inc., certify that:
1.
I
have reviewed this report on Form 10-Q of TeleTech Holdings, Inc.;
2.
Based
on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the
circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.
Based
on my knowledge, the financial statements and other financial information included in this report fairly present in all material respects the financial condition, results of
operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.
The
registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act
Rules 13a-15(e) and 15d-15(e)) for the registrant and have;
a)
Designed
such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating
to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b)
Evaluated
the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and
procedures, as of the end of the period covered by this report based on such evaluation; and
c)
Disclosed
in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter that has materially
affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5.
The
registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the
audit committee of registrant's board of directors:
a)
All
significant deficiencies and material weaknesses in the design or operation of internal controls over financial reporting which are reasonably likely to adversely affect the
registrant's ability to record, process, summarize and report financial information; and
b)
Any
fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal controls over financial reporting.
