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JPMorgan Chase & Co. – ‘8-K’ for 1/15/21 – ‘EX-99.2’

On:  Friday, 1/15/21, at 6:45am ET   ·   For:  1/15/21   ·   Accession #:  19617-21-71   ·   File #:  1-05805

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  As Of               Filer                 Filing    For·On·As Docs:Size

 1/15/21  JPMorgan Chase & Co.              8-K:2,9     1/15/21   14:4.4M

Current Report   —   Form 8-K
Filing Table of Contents

Document/Exhibit                   Description                      Pages   Size 

 1: 8-K         Current Report                                      HTML     40K 
 2: EX-99.1     Miscellaneous Exhibit                               HTML     96K 
 3: EX-99.2     Miscellaneous Exhibit                               HTML   1.28M 
10: R1          Document and Entity Information                     HTML     69K 
12: XML         IDEA XML File -- Filing Summary                      XML     13K 
 9: XML         XBRL Instance -- jpm-20210115_htm                    XML     49K 
11: EXCEL       IDEA Workbook of Financial Reports                  XLSX      6K 
 5: EX-101.CAL  XBRL Calculations -- jpm-20210115_cal                XML      7K 
 6: EX-101.DEF  XBRL Definitions -- jpm-20210115_def                 XML     48K 
 7: EX-101.LAB  XBRL Labels -- jpm-20210115_lab                      XML    110K 
 8: EX-101.PRE  XBRL Presentations -- jpm-20210115_pre               XML     49K 
 4: EX-101.SCH  XBRL Schema -- jpm-20210115                          XSD     17K 
13: JSON        XBRL Instance as JSON Data -- MetaLinks               16±    26K 
14: ZIP         XBRL Zipped Folder -- 0000019617-21-000071-xbrl      Zip    138K 


‘EX-99.2’   —   Miscellaneous Exhibit


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Exhibit 99.2




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EARNINGS RELEASE FINANCIAL SUPPLEMENT

FOURTH QUARTER 2020

















                                                                    
JPMORGAN CHASE & CO.
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TABLE OF CONTENTS
Page(s)
Consolidated Results
Consolidated Financial Highlights2–3
Consolidated Statements of Income4
Consolidated Balance Sheets5
Condensed Average Balance Sheets and Annualized Yields6
Reconciliation from Reported to Managed Basis7
Segment Results - Managed Basis8
Capital and Other Selected Balance Sheet Items9
Earnings Per Share and Related Information10
Business Segment Results
Consumer & Community Banking (“CCB”)11–14
Corporate & Investment Bank (“CIB”)15–17
Commercial Banking (“CB”)18–19
Asset & Wealth Management (“AWM”)20–22
Corporate23
Credit-Related Information24–27
Non-GAAP Financial Measures28
J.P. Morgan Wealth Management Reorganization29
Glossary of Terms and Acronyms (a)
(a)    Refer to the Glossary of Terms and Acronyms on pages 293–299 of JPMorgan Chase & Co.’s (the “Firm’s”) Annual Report on Form 10-K for the year ended December 31, 2019 (the “2019 Form 10-K”) and the Glossary of Terms and Acronyms and Line of Business Metrics on pages 192-197 and pages 198-200, respectively, of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020.


                                                                    

JPMORGAN CHASE & CO.
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CONSOLIDATED FINANCIAL HIGHLIGHTS
(in millions, except per share and ratio data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
SELECTED INCOME STATEMENT DATA 4Q203Q202Q201Q204Q193Q204Q19202020192019
Reported Basis
Total net revenue (a)$29,224 $29,147 $32,980 $28,192 $28,285 — %%$119,543 $115,399 %
Total noninterest expense (a)16,048 16,875 16,942 16,791 16,293 (5)(2)66,656 65,269 
Pre-provision profit (b)13,176 12,272 16,038 11,401 11,992 10 52,887 50,130 
Provision for credit losses(1,889)611 10,473 8,285 1,427 NMNM17,480 5,585 213 
NET INCOME12,136 9,443 4,687 2,865 8,520 29 42 29,131 36,431 (20)
Managed Basis (c)
Total net revenue (a)30,161 29,941 33,817 29,010 29,165 122,929 118,464 
Total noninterest expense (a)16,048 16,875 16,942 16,791 16,293 (5)(2)66,656 65,269 
Pre-provision profit (b)14,113 13,066 16,875 12,219 12,872 10 56,273 53,195 
Provision for credit losses(1,889)611 10,473 8,285 1,427 NMNM17,480 5,585 213 
NET INCOME12,136 9,443 4,687 2,865 8,520 29 42 29,131 36,431 (20)
EARNINGS PER SHARE DATA
Net income: Basic$3.80 $2.93 $1.39 $0.79 $2.58 30 47 $8.89 $10.75 (17)
Diluted3.79 2.92 1.38 0.78 2.57 30 47 8.88 10.72 (17)
Average shares: Basic3,079.7 3,077.8 3,076.3 3,095.8 3,140.7 — (2)3,082.4 3,221.5 (4)
Diluted3,085.1 3,082.8 3,081.0 3,100.7 3,148.5 — (2)3,087.4 3,230.4 (4)
MARKET AND PER COMMON SHARE DATA
Market capitalization$387,492 $293,451 $286,658 $274,323 $429,913 32 (10)$387,492 $429,913 (10)
Common shares at period-end3,049.4 3,048.2 3,047.6 3,047.0 3,084.0 — (1)3,049.4 3,084.0 (1)
Book value per share81.75 79.08 76.91 75.88 75.98 81.75 75.98 
Tangible book value per share (“TBVPS”) (b)66.11 63.93 61.76 60.71 60.98 66.11 60.98 
Cash dividends declared per share0.90 0.90 0.90 0.90 0.90 — — 3.60 3.40 
FINANCIAL RATIOS (d)
Return on common equity (“ROE”)19 %15 %%%14 %12 %15 %
Return on tangible common equity (“ROTCE”) (b)24 19 17 14 19 
Return on assets1.42 1.14 0.58 0.40 1.22 0.91 1.33 
CAPITAL RATIOS (e)
Common equity Tier 1 (“CET1”) capital ratio13.1 %(f)13.1 %12.4 %11.5 %12.4 %13.1 %(f)12.4 %
Tier 1 capital ratio15.0 (f)15.0 14.3 13.3 14.1 15.0 (f)14.1 
Total capital ratio17.3 (f)17.3 16.7 15.5 16.0 17.3 (f)16.0 
Tier 1 leverage ratio7.0 (f)7.0 6.9 7.5 7.9 7.0 (f)7.9 
Supplementary leverage ratio (“SLR”)6.9 (f)7.0 6.8 6.0 6.3 6.9 (f)6.3 
 
Effective January 1, 2020, the Firm adopted the Financial Instruments – Credit Losses (“CECL”) accounting guidance, which resulted in a net increase to the allowance for credit losses of $4.3 billion and a decrease to retained earnings of $2.7 billion. Refer to Note 1 – Basis of Presentation on pages 85-86 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
(a)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(b)Pre-provision profit, TBVPS and ROTCE are each non-GAAP financial measures. Tangible common equity (“TCE”) is also a non-GAAP financial measure; refer to page 9 for a reconciliation of common stockholders’ equity to TCE. Refer to page 28 for a further discussion of these measures.
(c)Refer to Reconciliation from Reported to Managed Basis on page 7 for a further discussion of managed basis.
(d)Quarterly ratios are based upon annualized amounts.
(e)The capital metrics reflect the relief provided by the Federal Reserve Board (the “Federal Reserve”) in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020. For the periods ended December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $5.7 billion, $6.4 billion, $6.5 billion and $4.3 billion, respectively. The SLR reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks that became effective in the second quarter of 2020. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 11-12 and Capital Risk Management on pages 49-54 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020 for additional information. Refer to Capital Risk Management on pages 85-92 of the Firm’s 2019 Form 10-K for additional information on the Firm’s capital metrics.
(f)Estimated.
Page 2

                                                                    
JPMORGAN CHASE & CO.
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CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
SELECTED BALANCE SHEET DATA (period-end)
Total assets$3,386,071 $3,246,076 $3,213,616 (f)$3,139,431 $2,687,379 %26 %$3,386,071 $2,687,379 26 %
Loans:
Consumer, excluding credit card loans (a)(b)318,579 322,098 323,198 311,508 317,817 (1)— 318,579 317,817 — 
Credit card loans144,216 140,377 141,656 154,021 168,924 (15)144,216 168,924 (15)
Wholesale loans (a)(b)550,058 527,265 544,528 584,081 510,879 550,058 510,879 
Total Loans1,012,853 989,740 1,009,382 1,049,610 997,620 1,012,853 997,620 
Deposits:
U.S. offices:
Noninterest-bearing572,711 540,116 529,729 448,195 395,667 45 572,711 395,667 45 
Interest-bearing1,197,032 1,117,149 1,061,093 1,026,603 876,156 37 1,197,032 876,156 37 
Non-U.S. offices:
Noninterest-bearing23,435 21,406 22,752 22,192 20,087 17 23,435 20,087 17 
Interest-bearing351,079 322,745 317,455 339,019 270,521 30 351,079 270,521 30 
Total deposits2,144,257 2,001,416 1,931,029 1,836,009 1,562,431 37 2,144,257 1,562,431 37 
Long-term debt 281,685 279,175 317,003 299,344 291,498 (3)281,685 291,498 (3)
Common stockholders’ equity249,291 241,050 234,403 231,199 234,337 249,291 234,337 
Total stockholders’ equity279,354 271,113 264,466 261,262 261,330 279,354 261,330 
Loans-to-deposits ratio (b)47 %49 %52 %57 %64 %47 %64 %
Headcount255,351 256,358 256,710 256,720 256,981 — (1)255,351 256,981 (1)
95% CONFIDENCE LEVEL - TOTAL VaR (c)
Average VaR$96 $90 $130 $59 $37 159 
LINE OF BUSINESS NET REVENUE (d)
Consumer & Community Banking (e)$12,728 $12,895 $12,358 $13,287 $13,880 (1)(8)$51,268 $55,133 (7)
Corporate & Investment Bank11,352 11,546 16,383 10,003 9,703 (2)17 49,284 39,265 26 
Commercial Banking2,463 2,285 2,400 2,165 2,296 9,313 9,264 
Asset & Wealth Management 3,867 3,554 3,430 3,389 3,514 10 14,240 13,591 
Corporate(249)(339)(754)166 (228)27 (9)(1,176)1,211 NM
TOTAL NET REVENUE$30,161 $29,941 $33,817 $29,010 $29,165 $122,929 $118,464 
LINE OF BUSINESS NET INCOME/(LOSS)
Consumer & Community Banking$4,325 $3,871 $(176)$197 $4,200 12 $8,217 $16,541 (50)
Corporate & Investment Bank5,349 4,309 5,451 1,985 2,935 24 82 17,094 11,954 43 
Commercial Banking2,034 1,086 (681)139 945 87 115 2,578 3,958 (35)
Asset & Wealth Management786 876 661 669 801 (10)(2)2,992 2,867 
Corporate(358)(699)(568)(125)(361)49 (1,750)1,111 NM
NET INCOME$12,136 $9,443 $4,687 $2,865 $8,520 29 42 $29,131 $36,431 (20)
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 21 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
(a)In conjunction with the adoption of CECL on January 1, 2020, the Firm reclassified risk-rated business banking and auto dealer loans held in CCB from the consumer, excluding credit card portfolio segment to the wholesale portfolio segment. Prior-period amounts have been revised to conform with the current presentation.
(b)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(c)Effective January 1, 2020, the Firm refined the scope of VaR to exclude positions related to the risk management of interest rate exposure from changes in the Firm’s own credit spread on fair value option elected liabilities, and included these positions in other sensitivity-based measures. Additionally, effective July 1, 2020, the Firm refined the scope of VaR to exclude certain asset-backed fair value option elected loans, and included them in other sensitivity-based measures to more effectively measure the risk from these loans. In the absence of these refinements, the average Total VaR for the three months ended December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020 would have been different by $27 million, $11 million, $(8) million and $6 million, respectively.
(d)Refer to Reconciliation from Reported to Managed Basis on page 7 for a further discussion of managed basis.
(e)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(f)Prior-period amounts have been revised to conform with the current presentation.
Page 3

                                                                    
JPMORGAN CHASE & CO.
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CONSOLIDATED STATEMENTS OF INCOME
(in millions, except per share and ratio data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
REVENUE4Q203Q202Q201Q204Q193Q204Q19202020192019
Investment banking fees $2,583 $2,187 $2,850 $1,866 $1,843 18 %40 %$9,486 $7,501 26 %
Principal transactions3,321 4,142 7,621 2,937 2,779 (20)20 18,021 14,018 29 
Lending- and deposit-related fees (a)1,727 1,647 1,431 1,706 1,772 (3)6,511 6,626 (2)
Asset management, administration and commissions (a)4,901 4,470 4,266 4,540 4,301 10 14 18,177 16,908 
Investment securities gains70 473 26 233 123 (85)(43)802 258 211 
Mortgage fees and related income767 1,087 917 320 474 (29)62 3,091 2,036 52 
Card income (b)1,297 1,169 974 995 1,335 11 (3)4,435 5,076 (13)
Other income 1,300 959 1,042 1,156 1,492 36 (13)4,457 5,731 (22)
Noninterest revenue15,966 16,134 19,127 13,753 14,119 (1)13 64,980 58,154 12 
Interest income14,550 14,700 16,112 19,161 19,927 (1)(27)64,523 84,040 (23)
Interest expense1,292 1,687 2,259 4,722 5,761 (23)(78)9,960 26,795 (63)
Net interest income13,258 13,013 13,853 14,439 14,166 (6)54,563 57,245 (5)
TOTAL NET REVENUE29,224 29,147 32,980 28,192 28,285 — 119,543 115,399 
Provision for credit losses(1,889)611 10,473 8,285 1,427 NMNM17,480 5,585 213 
NONINTEREST EXPENSE
Compensation expense 7,954 8,630 9,509 8,895 8,088 (8)(2)34,988 34,155 
Occupancy expense1,161 1,142 1,080 1,066 1,084 4,449 4,322 
Technology, communications and equipment expense 2,606 2,564 2,590 2,578 2,585 10,338 9,821 
Professional and outside services 2,259 2,178 1,999 2,028 2,226 8,464 8,533 (1)
Marketing (b)725 470 481 800 847 54 (14)2,476 3,351 (26)
Other expense (c)1,343 1,891 1,283 1,424 1,463 (29)(8)5,941 5,087 17 
TOTAL NONINTEREST EXPENSE16,048 16,875 16,942 16,791 16,293 (5)(2)66,656 65,269 
Income before income tax expense15,065 11,661 5,565 3,116 10,565 29 43 35,407 44,545 (21)
Income tax expense2,929 2,218 878 251 2,045 32 43 6,276 8,114 (f)(23)
NET INCOME$12,136 $9,443 $4,687 $2,865 $8,520 29 42 $29,131 $36,431 (20)
NET INCOME PER COMMON SHARE DATA
Basic earnings per share$3.80 $2.93 $1.39 $0.79 $2.58 30 47 $8.89 $10.75 (17)
Diluted earnings per share3.79 2.92 1.38 0.78 2.57 30 47 8.88 10.72 (17)
FINANCIAL RATIOS
Return on common equity (d)19 %15 %%%14 %12 %15 %
Return on tangible common equity (d)(e)24 19 17 14 19 
Return on assets (d)1.42 1.14 0.58 0.40 1.22 0.91 1.33 
Effective income tax rate19.4 19.0 15.8 8.1 19.4 17.7 18.2 (f)
Overhead ratio55 58 51 60 58 56 57 

(a)In the first quarter of 2020, the Firm reclassified certain fees from asset management, administration and commissions to lending- and deposit-related fees. Prior-period amounts have been revised to conform with the current presentation.
(b)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(c)Included Firmwide legal expense/(benefit) of $276 million, $524 million, $118 million, $197 million and $241 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively, and $1.1 billion and $239 million for the full year 2020 and 2019 respectively.
(d)Quarterly ratios are based upon annualized amounts.
(e)Refer to page 28 for further discussion of ROTCE.
(f)The full year 2019 included income tax benefits of $1.1 billion due to the resolution of certain tax audits.


Page 4

                                                                    
JPMORGAN CHASE & CO.
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CONSOLIDATED BALANCE SHEETS
(in millions)
Dec 31, 2020
Change
Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Dec 31,
2020202020202020201920202019
ASSETS
Cash and due from banks $24,874 $20,816 $20,544 $24,001 $21,704 19 %15 %
Deposits with banks 502,735 466,706 473,185 343,533 241,927 108 
Federal funds sold and securities purchased under
resale agreements296,284 319,849 256,980 248,580 249,157 (7)19 
Securities borrowed160,635 142,441 142,704 139,839 139,758 13 15 
Trading assets:
Debt and equity instruments (a)423,496 429,196 416,870 429,275 319,921 (1)32 
Derivative receivables79,630 76,626 74,846 81,648 49,766 60 
Available-for-sale (“AFS”) securities388,178 389,583 485,883 399,944 350,699 — 11 
Held-to-maturity (”HTM”) securities, net of allowance for credit losses (b)201,821 141,553 72,908 71,200 47,540 43 325 
Investment securities, net of allowance for credit losses (b)589,999 531,136 558,791 471,144 398,239 11 48 
Loans (a)1,012,853 989,740 1,009,382 1,049,610 997,620 
Less: Allowance for loan losses28,328 30,814 31,591 (c)23,244 13,123 (8)116 
Loans, net of allowance for loan losses984,525 958,926 977,791 1,026,366 984,497 — 
Accrued interest and accounts receivable90,503 76,945 72,260 122,064 72,861 18 24 
Premises and equipment27,109 26,672 26,301 25,882 25,813 
Goodwill, MSRs and other intangible assets53,428 51,594 51,669 51,867 53,341 — 
Other assets (a)152,853 145,169 141,675 175,232 130,395 17 
TOTAL ASSETS$3,386,071 $3,246,076 $3,213,616 $3,139,431 $2,687,379 26 
LIABILITIES
Deposits$2,144,257 $2,001,416 $1,931,029 $1,836,009 $1,562,431 37 
Federal funds purchased and securities loaned or sold
under repurchase agreements215,209 236,440 235,647 233,207 183,675 (9)17 
Short-term borrowings45,208 41,992 48,014 51,909 40,920 10 
Trading liabilities:
Debt and equity instruments99,558 104,835 107,735 119,109 75,569 (5)32 
Derivative payables70,623 57,658 57,477 65,087 43,708 22 62 
Accounts payable and other liabilities232,599 234,256 231,417 (c)253,874 210,407 (1)11 
Beneficial interests issued by consolidated VIEs17,578 19,191 20,828 19,630 17,841 (8)(1)
Long-term debt281,685 279,175 317,003 299,344 291,498 (3)
TOTAL LIABILITIES3,106,717 2,974,963 2,949,150 2,878,169 2,426,049 28 
STOCKHOLDERS’ EQUITY
Preferred stock30,063 30,063 30,063 30,063 26,993 — 11 
Common stock4,105 4,105 4,105 4,105 4,105 — — 
Additional paid-in capital88,394 88,289 88,125 87,857 88,522 — — 
Retained earnings236,990 228,014 221,732 220,226 223,211 
Accumulated other comprehensive income/(loss)7,986 8,940 8,789 7,418 1,569 (11)409 
Shares held in RSU Trust, at cost— (11)(11)(21)(21)NMNM
Treasury stock, at cost(88,184)(88,287)(88,337)(88,386)(83,049)— (6)
TOTAL STOCKHOLDERS’ EQUITY279,354 271,113 264,466 261,262 261,330 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$3,386,071 $3,246,076 $3,213,616 $3,139,431 $2,687,379 26 
(a)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.
(b)Upon adoption of the CECL accounting guidance, HTM securities are presented net of an allowance for credit losses. At December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the allowance for credit losses on HTM securities was $78 million, $120 million, $23 million and $19 million, respectively.
(c)Prior-period amounts have been revised to conform with the current presentation.

Page 5

                                                                    
JPMORGAN CHASE & CO.
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CONDENSED AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS
(in millions, except rates)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
AVERAGE BALANCES 4Q203Q202Q201Q204Q193Q204Q19202020192019
ASSETS
Deposits with banks $507,194 $509,979 $477,895 $279,748 $272,648 (1)%86 %$444,058 $280,004 59 %
Federal funds sold and securities purchased under resale agreements327,504 277,899 244,306 253,403 248,170 18 32 275,926 275,429 — 
Securities borrowed149,146 147,184 141,328 136,127 135,374 10 143,472 131,291 
Trading assets - debt instruments (a)319,585 322,321 345,073 304,808 280,487 (1)14 322,936 294,958 
Investment securities568,354 548,544 500,254 421,529 394,002 44 509,937 319,875 59 
Loans (a)996,367 991,241 1,029,513 1,001,504 987,606 1,004,597 989,943 
All other interest-earning assets (a)(b)87,496 77,806 81,320 68,430 59,257 12 48 78,784 53,779 46 
Total interest-earning assets 2,955,646 2,874,974 2,819,689 2,465,549 2,377,544 24 2,779,710 2,345,279 19 
Trading assets - equity and other instruments 138,477 119,905 99,115 114,479 114,112 15 21 118,055 114,323 
Trading assets - derivative receivables79,300 81,300 79,298 66,309 52,860 (2)50 76,572 53,786 42 
All other noninterest-earning assets (a)226,395 213,978 231,166 243,895 232,754 (3)228,811 228,453 — 
TOTAL ASSETS$3,399,818 $3,290,157 $3,229,268 $2,890,232 $2,777,270 22 $3,203,148 $2,741,841 17 
LIABILITIES
Interest-bearing deposits $1,529,066 $1,434,034 $1,375,213 $1,216,555 $1,154,716 32 $1,389,224 $1,115,848 24 
Federal funds purchased and securities loaned or
sold under repurchase agreements247,276 253,779 276,815 243,922 235,481 (3)255,421 227,994 12 
Short-term borrowings (c)36,183 36,697 45,297 37,288 39,936 (1)(9)38,853 52,426 (26)
Trading liabilities - debt and other interest-bearing liabilities (d)213,989 206,643 207,322 192,950 170,049 26 205,255 182,105 13 
Beneficial interests issued by consolidated VIEs18,647 19,838 20,331 18,048 19,390 (6)(4)19,216 22,501 (15)
Long-term debt 237,144 267,175 269,336 243,996 248,521 (11)(5)254,400 247,968 
Total interest-bearing liabilities 2,282,305 2,218,166 2,194,314 1,952,759 1,868,093 22 2,162,369 1,848,842 17 
Noninterest-bearing deposits 582,517 551,565 515,304 419,631 413,582 41 517,527 407,219 27 
Trading liabilities - equity and other instruments 33,732 32,256 33,797 30,721 28,197 20 32,628 31,085 
Trading liabilities - derivative payables63,551 64,599 63,178 54,990 44,361 (2)43 61,593 42,560 45 
All other noninterest-bearing liabilities 165,978 156,711 158,204 168,195 162,490 162,267 151,717 
TOTAL LIABILITIES3,128,083 3,023,297 2,964,797 2,626,296 2,516,723 24 2,936,384 2,481,423 18 
Preferred stock30,063 30,063 30,063 29,406 27,669 — 29,899 27,511 
Common stockholders’ equity241,672 236,797 234,408 234,530 232,878 236,865 232,907 
TOTAL STOCKHOLDERS’ EQUITY271,735 266,860 264,471 263,936 260,547 266,764 260,418 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$3,399,818 $3,290,157 $3,229,268 $2,890,232 $2,777,270 22 $3,203,148 $2,741,841 17 
AVERAGE RATES (e)
INTEREST-EARNING ASSETS
Deposits with banks 0.03 %0.05 %0.06 %0.82 %1.00 %0.17 %1.39 %
Federal funds sold and securities purchased under resale agreements0.41 0.57 0.99 1.74 2.05 0.88 2.23 
Securities borrowed (f)(0.40)(0.35)(0.50)0.45 0.81 (0.21)1.20 
Trading assets - debt instruments (a)2.32 2.29 2.42 2.74 2.87 2.44 3.12 
Investment securities1.39 1.58 2.03 2.48 2.65 1.82 3.01 
Loans (a)4.14 4.11 4.27 4.96 5.07 4.37 5.25 
All other interest-earning assets (a)(b)0.89 0.94 0.99 2.60 3.49 1.30 3.99 
Total interest-earning assets 1.97 2.05 2.31 3.14 3.35 2.34 3.61 
INTEREST-BEARING LIABILITIES
Interest-bearing deposits 0.05 0.07 0.10 0.52 0.67 0.17 0.80 
Federal funds purchased and securities loaned or
sold under repurchase agreements0.06 0.17 0.19 1.30 1.77 0.41 2.03 
Short-term borrowings (c)0.40 0.65 1.11 1.63 1.97 0.96 2.38 
Trading liabilities - debt and other interest-bearing liabilities (d)(f)(0.15)(0.10)(0.08)0.77 1.04 0.10 1.42 
Beneficial interests issued by consolidated VIEs0.65 0.71 1.15 2.02 2.22 1.12 2.52 
Long-term debt 1.82 1.93 2.45 2.88 3.21 2.27 3.55 
Total interest-bearing liabilities 0.23 0.30 0.41 0.97 1.22 0.46 1.45 
INTEREST RATE SPREAD1.74 %1.75 %1.90 %2.17 %2.13 %1.88 %2.16 %
NET YIELD ON INTEREST-EARNING ASSETS1.80 %1.82 %1.99 %2.37 %2.38 %1.98 %2.46 %
Memo: Net yield on interest-earning assets excluding CIB Markets (g)2.01 %2.05 %2.27 %3.01 %3.06 %2.30 %3.27 %
(a)    In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.
(b)    Includes brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated Balance Sheets.
(c)    Includes commercial paper.
(d)    All other interest-bearing liabilities include brokerage-related customer payables.
(e)    Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable.
(f)    Negative interest income and yields are related to the impact of current interest rates combined with the fees paid on client-driven securities borrowed balances. The negative interest expense related to prime brokerage customer payables is recognized in interest expense and reported within trading liabilities - debt and all other liabilities.
(g)    Net yield on interest-earning assets excluding CIB Markets is a non-GAAP financial measure. Refer to page 28 for a further discussion of this measure.

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RECONCILIATION FROM REPORTED TO MANAGED BASIS
(in millions, except ratios)
The Firm prepares its Consolidated Financial Statements using accounting principles generally accepted in the U.S. (“U.S. GAAP”). That presentation, which is referred to as “reported” basis, provides the reader with an understanding of the Firm’s results that can be tracked consistently from year-to-year and enables a comparison of the Firm’s performance with other companies’ U.S. GAAP financial statements. In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. Refer to the notes on Non-GAAP Financial Measures on page 28 for additional information on managed basis.

The following summary table provides a reconciliation from reported U.S. GAAP results to managed basis.
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
OTHER INCOME
Other income - reported $1,300 $959 $1,042 $1,156 $1,492 36 %(13)%$4,457 $5,731 (22)%
Fully taxable-equivalent adjustments (a)840 690 730 708 757 22 11 2,968 2,534 17 
Other income - managed$2,140 $1,649 $1,772 $1,864 $2,249 30 (5)$7,425 $8,265 (10)
TOTAL NONINTEREST REVENUE (b)
Total noninterest revenue - reported$15,966 $16,134 $19,127 $13,753 $14,119 (1)13 $64,980 $58,154 12 
Fully taxable-equivalent adjustments (a)840 690 730 708 757 22 11 2,968 2,534 17 
Total noninterest revenue - managed$16,806 $16,824 $19,857 $14,461 $14,876 — 13 $67,948 $60,688 12 
NET INTEREST INCOME
Net interest income - reported$13,258 $13,013 $13,853 $14,439 $14,166 (6)$54,563 $57,245 (5)
Fully taxable-equivalent adjustments (a)97 104 107 110 123 (7)(21)418 531 (21)
Net interest income - managed$13,355 $13,117 $13,960 $14,549 $14,289 (7)$54,981 $57,776 (5)
TOTAL NET REVENUE (b)
Total net revenue - reported$29,224 $29,147 $32,980 $28,192 $28,285 — $119,543 $115,399 
Fully taxable-equivalent adjustments (a)937 794 837 818 880 18 3,386 3,065 10 
Total net revenue - managed$30,161 $29,941 $33,817 $29,010 $29,165 $122,929 $118,464 
PRE-PROVISION PROFIT
Pre-provision profit - reported$13,176 $12,272 $16,038 $11,401 $11,992 10 $52,887 $50,130 
Fully taxable-equivalent adjustments (a)937 794 837 818 880 18 3,386 3,065 10 
Pre-provision profit - managed$14,113 $13,066 $16,875 $12,219 $12,872 10 $56,273 $53,195 
INCOME BEFORE INCOME TAX EXPENSE
Income before income tax expense - reported$15,065 $11,661 $5,565 $3,116 $10,565 29 43 $35,407 $44,545 (21)
Fully taxable-equivalent adjustments (a)937 794 837 818 880 18 3,386 3,065 10 
Income before income tax expense - managed$16,002 $12,455 $6,402 $3,934 $11,445 28 40 $38,793 $47,610 (19)
INCOME TAX EXPENSE
Income tax expense - reported$2,929 $2,218 $878 $251 $2,045 32 43 $6,276 $8,114 (23)
Fully taxable-equivalent adjustments (a)937 794 837 818 880 18 3,386 3,065 10 
Income tax expense - managed$3,866 $3,012 $1,715 $1,069 $2,925 28 32 $9,662 $11,179 (14)
OVERHEAD RATIO
Overhead ratio - reported 55 %58 %51 %60 %58 %56 %57 %
Overhead ratio - managed53 56 50 58 56 54 55 
(a)Predominantly recognized in CIB, CB and Corporate.
(b)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
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SEGMENT RESULTS - MANAGED BASIS
(in millions)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
TOTAL NET REVENUE (fully taxable-equivalent (“FTE”))
Consumer & Community Banking (a)$12,728 $12,895 $12,358 $13,287 $13,880 (1)%(8)%$51,268 $55,133 (7)%
Corporate & Investment Bank 11,352 11,546 16,383 10,003 9,703 (2)17 49,284 39,265 26 
Commercial Banking2,463 2,285 2,400 2,165 2,296 9,313 9,264 
Asset & Wealth Management 3,867 3,554 3,430 3,389 3,514 10 14,240 13,591 
Corporate(249)(339)(754)166 (228)27 (9)(1,176)1,211 NM
TOTAL NET REVENUE$30,161 $29,941 $33,817 $29,010 $29,165 $122,929 $118,464 
TOTAL NONINTEREST EXPENSE
Consumer & Community Banking (a)$7,042 $6,912 $6,767 $7,269 $7,116 (1)$27,990 $28,276 (1)
Corporate & Investment Bank 4,939 5,832 6,812 5,955 5,451 (15)(9)23,538 22,444 
Commercial Banking950 969 893 986 941 (2)3,798 3,735 
Asset & Wealth Management 2,756 2,443 2,323 2,435 2,442 13 13 9,957 9,747 
Corporate361 719 147 146 343 (50)1,373 1,067 29 
TOTAL NONINTEREST EXPENSE$16,048 $16,875 $16,942 $16,791 $16,293 (5)(2)$66,656 $65,269 
PRE-PROVISION PROFIT/(LOSS)
Consumer & Community Banking$5,686 $5,983 $5,591 $6,018 $6,764 (5)(16)$23,278 $26,857 (13)
Corporate & Investment Bank6,413 5,714 9,571 4,048 4,252 12 51 25,746 16,821 53 
Commercial Banking1,513 1,316 1,507 1,179 1,355 15 12 5,515 5,529 — 
Asset & Wealth Management1,111 1,111 1,107 954 1,072 — 4,283 3,844 11 
Corporate(610)(1,058)(901)20 (571)42 (7)(2,549)144 NM
PRE-PROVISION PROFIT$14,113 $13,066 $16,875 $12,219 $12,872 10 $56,273 $53,195 
PROVISION FOR CREDIT LOSSES
Consumer & Community Banking$(83)$795 $5,828 $5,772 $1,207 NMNM$12,312 $4,954 149 
Corporate & Investment Bank(581)(81)1,987 1,401 98 NMNM2,726 277 NM
Commercial Banking(1,181)(147)2,431 1,010 110 NMNM2,113 296 NM
Asset & Wealth Management(2)(52)223 94 13 96 NM263 59 346 
Corporate(42)96 (1)NMNM66 (1)NM
PROVISION FOR CREDIT LOSSES$(1,889)$611 $10,473 $8,285 $1,427 NMNM$17,480 $5,585 213 
NET INCOME/(LOSS)
Consumer & Community Banking$4,325 $3,871 $(176)$197 $4,200 12 $8,217 $16,541 (50)
Corporate & Investment Bank5,349 4,309 5,451 1,985 2,935 24 82 17,094 11,954 43 
Commercial Banking2,034 1,086 (681)139 945 87 115 2,578 3,958 (35)
Asset & Wealth Management786 876 661 669 801 (10)(2)2,992 2,867 
Corporate(358)(699)(568)(125)(361)49 (1,750)1,111 NM
TOTAL NET INCOME$12,136 $9,443 $4,687 $2,865 $8,520 29 42 $29,131 $36,431 (20)
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 21 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
(a)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
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CAPITAL AND OTHER SELECTED BALANCE SHEET ITEMS
(in millions, except ratio data)
Dec 31, 2020
ChangeFULL YEAR
Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Dec 31,2020 Change
2020202020202020201920202019202020192019
CAPITAL (a)
Risk-based capital metrics
Standardized
CET1 capital$205,066 (e)$197,719 $190,867 $183,591 $187,753 %%
Tier 1 capital234,835 (e)227,486 220,674 213,406 214,432 10 
Total capital269,933 (e)262,397 256,667 247,541 242,589 11 
Risk-weighted assets 1,562,381 (e)1,514,509 1,541,365 1,598,828 1,515,869 
CET1 capital ratio13.1 %(e)13.1 %12.4 %11.5 %12.4 %
Tier 1 capital ratio15.0 (e)15.0 14.3 13.3 14.1 
Total capital ratio17.3 (e)17.3 16.7 15.5 16.0 
Advanced
CET1 capital$205,066 (e)$197,719 $190,867 $183,591 $187,753 
Tier 1 capital 234,835 (e)227,486 220,674 213,406 214,432 10 
Total capital257,222 (e)249,947 244,112 234,434 232,112 11 
Risk-weighted assets1,485,654 (e)1,429,334 1,450,587 1,489,134 1,397,878 
CET1 capital ratio13.8 %(e)13.8 %13.2 %12.3 %13.4 %
Tier 1 capital ratio15.8 (e)15.9 15.2 14.3 15.3 
Total capital ratio17.3 (e)17.5 16.8 15.7 16.6 
Leverage-based capital metrics
Adjusted average assets (b)$3,353,310 (e)$3,243,290 $3,176,729 $2,842,244 $2,730,239 23 
Tier 1 leverage ratio7.0 %(e)7.0 %6.9 %7.5 %7.9 %
Total leverage exposure3,396,447 (e)3,247,392 3,228,424 3,535,822 3,423,431 (1)
SLR6.9 %(e)7.0 %6.8 %6.0 %6.3 %
TANGIBLE COMMON EQUITY (period-end) (c)
Common stockholders’ equity$249,291 $241,050 $234,403 $231,199 $234,337 
Less: Goodwill49,248 47,819 47,811 47,800 47,823 
Less: Other intangible assets904 759 778 800 819 19 10 
Add: Certain deferred tax liabilities (d)2,453 2,405 2,397 2,389 2,381 
Total tangible common equity$201,592 $194,877 $188,211 $184,988 $188,076 
TANGIBLE COMMON EQUITY (average) (c) 
Common stockholders’ equity$241,672 $236,797 $234,408 $234,530 $232,878 $236,865 $232,907 %
Less: Goodwill47,842 47,820 47,805 47,812 47,819 — — 47,820 47,620 — 
Less: Other intangible assets752 769 791 812 831 (2)(10)781 789 (1)
Add: Certain deferred tax liabilities (d)2,416 2,401 2,393 2,385 2,375 2,399 2,328 
Total tangible common equity$195,494 $190,609 $188,205 $188,291 $186,603 $190,663 $186,826 
INTANGIBLE ASSETS (period-end)
Goodwill$49,248 $47,819 $47,811 $47,800 $47,823 
Mortgage servicing rights3,276 3,016 3,080 3,267 4,699 (30)
Other intangible assets904 759 778 800 819 19 10 
Total intangible assets$53,428 $51,594 $51,669 $51,867 $53,341 — 
(a)The capital metrics reflect the relief provided by the Federal Reserve Board in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020. For the periods ended December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $5.7 billion, $6.4 billion, $6.5 billion and $4.3 billion, respectively. The SLR reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks that became effective in the second quarter of 2020. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 11-12 and Capital Risk Management on pages 49-54 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020 for additional information. Refer to Capital Risk Management on pages 85-92 of the Firm’s 2019 Form 10-K for additional information on the Firm’s capital metrics.
(b)Adjusted average assets, for purposes of calculating the leverage ratios, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets.
(c)Refer to page 28 for further discussion of TCE.
(d)Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE.
(e)Estimated.
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EARNINGS PER SHARE AND RELATED INFORMATION
(in millions, except per share and ratio data) 
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
EARNINGS PER SHARE
Basic earnings per share
Net income$12,136 $9,443 $4,687 $2,865 $8,520 29 %42 %$29,131 $36,431 (20)%
Less: Preferred stock dividends380 381 401 421 386 — (2)1,583 1,587 — 
Net income applicable to common equity11,756 9,062 4,286 2,444 8,134 30 45 27,548 34,844 (21)
Less: Dividends and undistributed earnings allocated to
participating securities57 47 21 13 44 21 30 138 202 (32)
Net income applicable to common stockholders$11,699 $9,015 $4,265 $2,431 $8,090 30 45 $27,410 $34,642 (21)
Total weighted-average basic shares outstanding3,079.7 3,077.8 3,076.3 3,095.8 3,140.7 — (2)3,082.4 3,221.5 (4)
Net income per share$3.80 $2.93 $1.39 $0.79 $2.58 30 47 $8.89 $10.75 (17)
Diluted earnings per share
Net income applicable to common stockholders$11,699 $9,015 $4,265 $2,431 $8,090 30 45 $27,410 $34,642 (21)
Total weighted-average basic shares outstanding3,079.7 3,077.8 3,076.3 3,095.8 3,140.7 — (2)3,082.4 3,221.5 (4)
Add: Dilutive impact of stock appreciation rights (“SARs”) and
employee stock options, unvested performance share units
(“PSUs”) and nondividend-earning restricted stock units
(“RSUs”)
5.4 5.0 4.7 4.9 7.8 (31)5.0 8.9 (44)
Total weighted-average diluted shares outstanding3,085.1 3,082.8 3,081.0 3,100.7 3,148.5 — (2)3,087.4 3,230.4 (4)
Net income per share$3.79 $2.92 $1.38 $0.78 $2.57 30 47 $8.88 $10.72 (17)
COMMON DIVIDENDS
Cash dividends declared per share$0.90 $0.90 $0.90 $0.90 $0.90 — — $3.60 $3.40 
Dividend payout ratio24 %31 %65 %114 %35 %40 %31 %
COMMON SHARE REPURCHASE PROGRAM (a)
Total shares of common stock repurchased— — — 50.0 54.0 — NM50.0 213.0 (77)
Average price paid per share of common stock$— $— $— $127.92 $127.24 — NM$127.92 $113.26 13 
Aggregate repurchases of common stock— — — 6,397 6,871 — NM6,397 24,121 (73)
EMPLOYEE ISSUANCE
Shares issued from treasury stock related to employee
stock-based compensation awards and employee stock
purchase plans1.5 0.6 0.8 13.0 1.5 150 — 15.9 21.2 (25)
Net impact of employee issuances on stockholders’ equity (b)$217 $263 $325 $398 $132 (17)64 $1,203 $970 24 
(a)On March 15, 2020, in response to the COVID-19 pandemic, the Firm temporarily suspended repurchases of its common stock. Subsequently, the Federal Reserve directed all large banks, including the Firm, to discontinue net share repurchases through the end of 2020. On December 18, 2020, the Federal Reserve announced that all large banks, including the Firm, could resume share repurchases commencing in the first quarter of 2021, subject to certain restrictions. As a result, the Firm announced that its Board of Directors authorized a new common share repurchase program of $30 billion.
(b)The net impact of employee issuances on stockholders’ equity is driven by the cost of equity compensation awards that is recognized over the applicable vesting periods. The cost is partially offset by tax impacts related to the distribution of shares and the exercise of employee stock options and SARs.

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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
INCOME STATEMENT
REVENUE
Lending- and deposit-related fees (a)$806 $771 $617 $972 $1,032 %(22)%$3,166 $3,938 (20)%
Asset management, administration and commissions (a)735 703 634 708 711 2,780 2,808 (1)
Mortgage fees and related income766 1,076 917 320 474 (29)62 3,079 2,035 51 
Card income (b)923 826 667 652 905 12 3,068 3,412 (10)
All other income1,328 1,487 1,387 1,445 1,469 (11)(10)5,647 5,603 
Noninterest revenue4,558 4,863 4,222 4,097 4,591 (6)(1)17,740 17,796 — 
Net interest income8,170 8,032 8,136 9,190 9,289 (12)33,528 37,337 (10)
TOTAL NET REVENUE12,728 12,895 12,358 13,287 13,880 (1)(8)51,268 55,133 (7)
Provision for credit losses(83)795 5,828 5,772 1,207 NMNM12,312 4,954 149 
NONINTEREST EXPENSE
Compensation expense2,734 2,804 2,694 2,782 2,668 (2)11,014 10,815 
Noncompensation expense (b)(c)4,308 4,108 4,073 4,487 4,448 (3)16,976 17,461 (3)
TOTAL NONINTEREST EXPENSE7,042 6,912 6,767 7,269 7,116 (1)27,990 28,276 (1)
Income/(loss) before income tax expense/(benefit)5,769 5,188 (237)246 5,557 11 10,966 21,903 (50)
Income tax expense/(benefit)1,444 1,317 (61)49 1,357 10 2,749 5,362 (49)
NET INCOME/(LOSS)$4,325 $3,871 $(176)$197 $4,200 12 $8,217 $16,541 (50)
REVENUE BY LINE OF BUSINESS
Consumer & Business Banking$5,744 $5,697 $5,248 $6,266 $6,668 (14)$22,955 $27,376 (16)
Home Lending1,456 1,714 1,687 1,161 1,250 (15)16 6,018 5,179 16 
Card & Auto (b)5,528 5,484 5,423 5,860 5,962 (7)22,295 22,578 (1)
MORTGAGE FEES AND RELATED INCOME DETAILS:
Net production revenue803 765 742 319 327 146 2,629 1,618 62 
Net mortgage servicing revenue (d) (37)311 175 147 NMNM450 417 
Mortgage fees and related income$766 $1,076 $917 $320 $474 (29)62 $3,079 $2,035 51 
FINANCIAL RATIOS
ROE32 %29 %(2)%%31 %15 %31 %
Overhead ratio 55 54 55 55 51 55 51 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 21 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
(a)In the first quarter of 2020, the Firm reclassified certain fees from asset management, administration and commissions to lending- and deposit-related fees. Prior-period amounts have been revised to conform with the current presentation.
(b)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(c)Included depreciation expense on leased assets of $975 million and $1.0 billion for the three months ended December 31, 2020 and September 30, 2020, and $1.1 billion for the three months ended June 30, 2020, March 31, 2020 and December 31, 2019, respectively, and $4.2 billion and $4.0 billion for the full year 2020 and 2019, respectively.
(d)Included MSR risk management results of $(152) million, $145 million, $79 million, $(90) million and $35 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively, and $(18) million and $(165) million for the full year 2020 and 2019, respectively.
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JPMORGAN CHASE & CO.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except headcount data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
SELECTED BALANCE SHEET DATA (period-end)
Total assets$496,654 $487,012 $498,607 $513,301 $541,316 %(8)%$496,654 $541,316 (8)%
Loans:
Consumer & Business Banking48,810 (d)49,646 (d)49,305 (d)30,004 29,585 (2)65 48,810 (d)29,585 65 
Home Lending (a)(b)182,121 188,561 195,664 205,318 213,445 (3)(15)182,121 213,445 (15)
Card 144,216 140,377 141,656 154,021 168,924 (15)144,216 168,924 (15)
Auto 66,432 62,304 59,287 61,468 61,522 66,432 61,522 
Total loans 441,579 440,888 445,912 450,811 473,476 — (7)441,579 473,476 (7)
Deposits958,706 909,198 885,535 783,398 723,418 33 958,706 723,418 33 
Equity52,000 52,000 52,000 52,000 52,000 — — 52,000 52,000 — 
SELECTED BALANCE SHEET DATA (average)
Total assets$486,221 $490,043 $504,520 $525,644 $534,596 (1)(9)$501,533 $543,076 (8)
Loans:
Consumer & Business Banking 49,506 49,596 43,442 29,570 29,192 — 70 43,064 28,859 49 
Home Lending (a)(c)185,733 192,172 199,532 211,333 216,921 (3)(14)197,148 230,662 (15)
Card 141,236 140,386 142,377 162,660 162,112 (13)146,633 156,325 (6)
Auto 64,342 60,345 60,306 60,893 61,100 61,476 61,862 (1)
Total loans440,817 442,499 445,657 464,456 469,325 — (6)448,321 477,708 (6)
Deposits928,518 895,535 840,467 739,709 712,829 30 851,390 698,378 22 
Equity52,000 52,000 52,000 52,000 52,000 — — 52,000 52,000 — 
Headcount122,894 122,905 123,765 124,609 125,756 — (2)122,894 125,756 (2)
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 21 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
(a)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(b)At December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020 and December 31, 2019, Home Lending loans held-for-sale and loans at fair value were $9.7 billion, $10.0 billion, $8.6 billion, $10.8 billion, and $16.6 billion, respectively.
(c)Average Home Lending loans held-for sale and loans at fair value were $10.7 billion, $9.2 billion, $8.7 billion, $15.8 billion, and $19.1 billion for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020 and December 31, 2019, respectively, and were $11.1 billion and $14.1 billion for the full year 2020 and 2019, respectively.
(d)At December 31, 2020, September 30, 2020 and June 30, 2020, included $19.2 billion, $20.3 billion and $19.9 billion of loans, respectively, in Business Banking under the Paycheck Protection Program (“PPP”). Refer to page 61 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020 for further information on the PPP.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
CREDIT DATA AND QUALITY STATISTICS
Nonaccrual loans (a)(b)(c)$5,675 (f)$5,162 (f)(i)$4,429 (f)$4,022 $3,027 10 %87 %$5,675 (f)$3,027 87 %
Net charge-offs/(recoveries)
Consumer & Business Banking75 54 60 74 93 39 (19)263 298 (12)
Home Lending(50)(5)(122)(23)NM(117)(169)(98)(72)
Card767 1,028 1,178 1,313 1,231 (25)(38)4,286 4,848 (12)
Auto25 45 48 57 400 (56)123 206 (40)
Total net charge-offs/(recoveries)$817 $1,095 $1,278 $1,313 $1,358 (25)(40)$4,503 $5,254 (14)
Net charge-off/(recovery) rate
Consumer & Business Banking0.60 %(g)0.43 %(g)0.56 %(g)1.01 %1.26 %0.61 %(g)1.03 %
Home Lending(0.11)0.02 (0.01)(0.25)(0.05)(0.09)(0.05)
Card2.17 2.92 3.33 3.25 3.01 2.93 3.10 
Auto 0.15 0.03 0.30 0.32 0.37 0.20 0.33 
Total net charge-off/(recovery) rate0.76 1.01 1.18 1.18 1.20 1.03 1.13 
30+ day delinquency rate
Home Lending (d)(e)1.15 %(h)1.62 %(h)1.30 %(h)1.48 %1.58 %1.15 %(h)1.58 %
Card1.68 (h)1.57 (h)1.71 (h)1.96 1.87 1.68 (h)1.87 
Auto0.69 (h)0.54 (h)0.54 (h)0.89 0.94 0.69 (h)0.94 
90+ day delinquency rate - Card0.92 (h)0.69 (h)0.93 (h)1.02 0.95 0.92 (h)0.95 
Allowance for loan losses
Consumer & Business Banking $1,372 $1,372 $1,372 $884 $750 — 83 $1,372 $750 83 
Home Lending1,813 2,685 2,957 2,137 1,890 (32)(4)1,813 1,890 (4)
Card17,800 17,800 17,800 14,950 5,683 — 213 17,800 5,683 213 
Auto 1,042 1,044 1,044 732 465 — 124 1,042 465 124 
Total allowance for loan losses$22,027 $22,901 $23,173 $18,703 $8,788 (4)151 $22,027 $8,788 151 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
(a)At December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, nonaccrual loans included $1.6 billion, $1.5 billion, $1.3 billion and $970 million of PCD loans, respectively. Prior to the adoption of CECL, nonaccrual loans excluded PCI loans as the Firm recognized interest income on each pool of PCI loans as each of the pools was performing.
(b)At December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020 and December 31, 2019, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $558 million, $851 million, $561 million, $616 million and $963 million, respectively. These amounts have been excluded based upon the government guarantee. Prior-period amounts of mortgage loans 90 or more days past due and insured by U.S. government agencies excluded from nonaccrual loans have been revised to conform with the current presentation, refer to footnote (c) for additional information.
(c)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(d)At December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the 30+ day delinquency rates included PCD loans. The rates prior to January 1, 2020 have been revised to include the impact of PCI loans.
(e)At December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020 and December 31, 2019, excluded mortgage loans 30 or more days past due and insured by U.S. government agencies of $744 million, $1.1 billion, $826 million, $1.0 billion and $1.7 billion, respectively. These amounts have been excluded based upon the government guarantee. Prior-period amounts of mortgage loans 30 or more days past due and insured by U.S. government agencies excluded from 30+ day delinquency rate have been revised to conform with the current presentation, refer to footnote (c) for additional information.
(f)Generally excludes loans that were under payment deferral programs offered in response to the COVID-19 pandemic. Includes loans to customers that have exited COVID-19 payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent and charged down to the lower of amortized cost or fair value of the underlying collateral less costs to sell.
(g)At December 31, 2020, September 30, 2020 and June 30, 2020, included $19.2 billion, $20.3 billion and $19.9 billion of loans, respectively, under the PPP. Given that PPP loans are guaranteed by the SBA, the Firm does not expect to realize material credit losses on these loans. Refer to page 61 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020 for further information on the PPP.
(h)At December 31, 2020, September 30, 2020 and June 30, 2020, the principal balance of loans under payment deferral programs offered in response to the COVID-19 pandemic were as follows: (1) $9.1 billion, $10.2 billion and $18.2 billion in Home Lending, respectively; (2) $264 million, $368 million and $4.4 billion in Card, respectively; and (3) $376 million, $411 million and $12.3 billion in Auto, respectively. Loans that are performing according to their modified terms are generally not considered delinquent.
(i)Prior-period amount has been revised to conform with the current presentation.

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JPMORGAN CHASE & CO.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and where otherwise noted)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
BUSINESS METRICS
Number of:
Branches4,908 4,960 4,923 4,967 4,976 (1)%(1)%4,908 4,976 (1)%
Active digital customers (in thousands) (a)55,274 54,779 54,505 53,833 52,453 55,274 52,453 
Active mobile customers (in thousands) (b)40,899 40,164 39,044 38,256 37,315 10 40,899 37,315 10 
Debit and credit card sales volume (in billions)$299.4 $278.2 $237.6 $266.0 $295.6 $1,081.2 $1,114.4 (3)
Consumer & Business Banking
Average deposits $907,884 $874,325 $821,624 $724,970 $696,572 30 $832,523 $683,707 22 
Deposit margin 1.41 %1.43 %1.52 %2.05 %2.27 %1.58 %2.48 %
Business banking origination volume $722 $1,352 (f)$23,042 (f)$1,491 $1,827 (47)(60)$26,607 (f)$6,598 303 
Client investment assets588,403 529,196 494,390 442,634 501,360 11 17 588,403 501,360 17 
Home Lending (in billions)
Mortgage origination volume by channel
Retail $20.1 $20.7 $18.0 $14.1 $16.4 (3)23 $72.9 $51.0 43 
Correspondent 12.4 8.3 6.2 14.0 16.9 49 (27)40.9 54.2 (25)
Total mortgage origination volume (c)$32.5 $29.0 $24.2 $28.1 $33.3 12 (2)$113.8 $105.2 
Total loans serviced (period-end)$626.3 $654.0 $683.7 $737.8 $761.4 (4)(18)$626.3 $761.4 (18)
Third-party mortgage loans serviced (period-end)447.3 454.8 482.4 505.0 520.8 (2)(14)447.3 520.8 (14)
MSR carrying value (period-end)3.3 3.0 3.1 3.3 4.7 10 (30)3.3 4.7 (30)
Ratio of MSR carrying value (period-end) to third-party
mortgage loans serviced (period-end)0.74 %0.66 %0.64 %0.65 %0.90 %0.74 %0.90 %
MSR revenue multiple (d)2.64 x2.28 x2.29 x2.10 x2.73 x2.55 x2.65 x
Credit Card
Credit card sales volume, excluding Commercial Card (in billions)$197.0 $178.1 $148.5 $179.1 $204.2 11 (4)702.7 762.8 (8)
Net revenue rate (e)
11.22 %10.96 %11.02 %10.54 %10.65 %10.92 %10.48 %
Auto
Loan and lease origination volume (in billions)$11.0 $11.4 $7.7 $8.3 $8.5 (4)29 $38.4 $34.0 13 
Average auto operating lease assets20,810 21,684 22,579 23,081 22,427 (4)(7)22,034 21,589 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
(a)Users of all web and/or mobile platforms who have logged in within the past 90 days.
(b)Users of all mobile platforms who have logged in within the past 90 days.
(c)Firmwide mortgage origination volume was $37.0 billion, $36.2 billion, $28.3 billion, $31.9 billion and $37.4 billion for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020 and December 31, 2019, respectively, and $133.4 billion and $115.9 billion for the full year 2020 and 2019, respectively.
(d)Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of annualized loan servicing-related revenue to third-party mortgage loans serviced (average).
(e)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(f)Included $396 million and $21.5 billion of origination volume under the PPP for the three months ended September 30, 2020 and June 30, 2020, respectively, and $21.9 billion for the full year 2020. Refer to page 61 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020 for further information on the PPP.
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JPMORGAN CHASE & CO.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
INCOME STATEMENT
REVENUE
Investment banking fees$2,558 $2,165 $2,847 $1,907 $1,904 18 %34 %$9,477 $7,575 25 %
Principal transactions2,982 3,990 7,400 3,188 2,932 (25)17,560 14,399 22 
Lending- and deposit-related fees (a)574 546 500 450 462 24 2,070 1,668 24 
Asset management, administration and commissions (a)1,226 1,086 1,148 1,261 1,059 13 16 4,721 4,400 
All other income462 331 409 90 678 40 (32)1,292 2,018 (36)
Noninterest revenue7,802 8,118 12,304 6,896 7,035 (4)11 35,120 30,060 17 
Net interest income3,550 3,428 4,079 3,107 2,668 33 14,164 9,205 54 
TOTAL NET REVENUE (b)11,352 11,546 16,383 10,003 9,703 (2)17 49,284 39,265 26 
Provision for credit losses(581)(81)1,987 1,401 98 NMNM2,726 277 NM
NONINTEREST EXPENSE
Compensation expense1,958 2,651 3,997 3,006 2,377 (26)(18)11,612 11,180 
Noncompensation expense2,981 3,181 2,815 2,949 3,074 (6)(3)11,926 11,264 
TOTAL NONINTEREST EXPENSE4,939 5,832 6,812 5,955 5,451 (15)(9)23,538 22,444 
Income before income tax expense6,994 5,795 7,584 2,647 4,154 21 68 23,020 16,544 39 
Income tax expense1,645 1,486 2,133 662 1,219 11 35 5,926 4,590 29 
NET INCOME $5,349 $4,309 $5,451 $1,985 $2,935 24 82 $17,094 $11,954 43 
FINANCIAL RATIOS
ROE26 %21 %27 %%14 %20 %14 %
Overhead ratio44 51 42 60 56 48 57 
Compensation expense as percentage of total net revenue17 23 24 30 24 24 28 
REVENUE BY BUSINESS
Investment Banking$2,497 $2,087 $3,401 $886 $1,823 20 37 $8,871 $7,215 23 
Wholesale Payments1,427 1,332 1,387 1,414 1,489 (4)5,560 5,842 (5)
Lending193 333 270 350 250 (42)(23)1,146 1,021 12 
Total Banking4,117 3,752 5,058 2,650 3,562 10 16 15,577 14,078 11 
Fixed Income Markets3,950 4,597 7,338 4,993 3,446 (14)15 20,878 14,418 45 
Equity Markets1,989 1,999 2,380 2,237 1,508 (1)32 8,605 6,494 33 
Securities Services1,053 1,029 1,097 1,074 1,061 (1)4,253 4,154 
Credit Adjustments & Other (c)243 169 510 (951)126 44 93 (29)121 NM
Total Markets & Securities Services7,235 7,794 11,325 7,353 6,141 (7)18 33,707 25,187 34 
TOTAL NET REVENUE$11,352 $11,546 $16,383 $10,003 $9,703 (2)17 $49,284 $39,265 26 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 21 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
(a)In the first quarter of 2020, the Firm reclassified certain fees from asset management, administration and commissions to lending- and deposit-related fees. Prior-period amounts have been revised to conform with the current presentation.
(b)Includes tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; as well as tax-exempt income from municipal bonds of $765 million, $641 million, $686 million, $667 million and $646 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively and $2.8 billion and $2.3 billion for the full year 2020 and 2019, respectively.
(c)Consists primarily of credit valuation adjustments (“CVA”) managed centrally within CIB and funding valuation adjustments (“FVA”) on derivatives and certain components of fair value option elected liabilities. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
SELECTED BALANCE SHEET DATA (period-end)
Assets $1,097,219 $1,089,293 $1,081,162 (g)$1,217,459 $914,705 %20 %$1,097,219 $914,705 20 %
Loans:
Loans retained (a)133,296 126,841 140,770 165,376 121,733 133,296 121,733 
Loans held-for-sale and loans at fair value (b)39,588 33,046 34,017 34,644 34,317 20 15 39,588 34,317 15 
Total loans 172,884 159,887 174,787 200,020 156,050 11 172,884 156,050 11 
Equity80,000 80,000 80,000 80,000 80,000 — — 80,000 80,000 — 
SELECTED BALANCE SHEET DATA (average)
Assets $1,140,524 $1,100,657 $1,167,807 $1,082,820 $994,152 15 1,122,939 $993,508 13 
Trading assets - debt and equity instruments (b)442,443 425,789 421,953 398,504 370,859 19 422,237 376,182 12 
Trading assets - derivative receivables77,946 78,339 76,710 55,133 45,153 (1)73 72,065 48,196 50 
Loans:
Loans retained (a)128,765 131,187 154,038 128,838 119,412 (2)135,676 122,371 11 
Loans held-for-sale and loans at fair value (b)36,228 30,205 33,538 35,211 33,694 20 33,792 32,884 
Total loans164,993 161,392 187,576 164,049 153,106 169,468 155,255 
Equity80,000 80,000 80,000 80,000 80,000 — — 80,000 80,000 — 
Headcount 61,733 61,830 60,950 60,245 60,013 — 61,733 60,013 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs/(recoveries)$88 $23 $204 $55 $43 283 105 $370 $183 102 
Nonperforming assets:
Nonaccrual loans:
Nonaccrual loans retained (c)1,008 1,178 1,195 689 308 (14)227 1,008 308 227 
Nonaccrual loans held-for-sale and loans at fair value (b)(d)1,662 2,111 1,510 766 644 (21)158 1,662 644 158 
Total nonaccrual loans 2,670 3,289 2,705 1,455 952 (19)180 2,670 952 180 
Derivative receivables56 140 108 85 30 (60)87 56 30 87 
Assets acquired in loan satisfactions85 88 35 43 70 (3)21 85 70 21 
Total nonperforming assets 2,811 3,517 2,848 1,583 1,052 (20)167 2,811 1,052 167 
Allowance for credit losses:
Allowance for loan losses2,366 2,863 3,039 (g)1,422 1,202 (17)97 2,366 1,202 97 
Allowance for lending-related commitments1,534 1,706 1,634 (g)1,468 848 (10)81 1,534 848 81 
Total allowance for credit losses3,900 4,569 4,673 2,890 2,050 (15)90 3,900 2,050 90 
Net charge-off/(recovery) rate (a)(e)0.27 %0.07 %0.53 %0.17 %0.14 %0.27 %0.15 %
Allowance for loan losses to period-end loans retained (a)1.77 2.26 2.16 (g)0.86 0.99 1.77 0.99 
Allowance for loan losses to period-end loans retained,
excluding trade finance and conduits (f)2.54 3.15 2.87 (g)1.11 1.31 2.54 1.31 
Allowance for loan losses to nonaccrual loans retained (a)(c)235 243 254 (g)206 390 235 390 
Nonaccrual loans to total period-end loans (b)1.54 2.06 1.55 0.73 0.61 1.54 0.61 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 21 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
(a)Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for-investment loans and overdrafts.
(b)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.
(c)Allowance for loan losses of $278 million, $320 million, $340 million, $317 million and $110 million were held against nonaccrual loans at December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively.
(d)At December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020 and December 31, 2019, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $316 million, $297 million, $135 million, $124 million and $127 million, respectively. These amounts have been excluded based upon the government guarantee.
(e)Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate.
(f)Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB’s allowance coverage ratio.
(g)Prior-period amounts have been revised to conform with the current presentation.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except where otherwise noted)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
BUSINESS METRICS
Advisory$835 $428 $602 $503 $702 95 %19 %$2,368 $2,377 — %
Equity underwriting718 732 977 331 382 (2)88 2,758 1,666 66 
Debt underwriting1,005 1,005 1,268 1,073 820 — 23 4,351 3,532 23 
Total investment banking fees$2,558 $2,165 $2,847 $1,907 $1,904 18 34 $9,477 $7,575 25 
Client deposits and other third-party liabilities (average) (a)683,818 634,961 607,902 514,464 485,037 41 610,555 464,795 31 
Merchant processing volume (in billions) (b) 444.5 406.1 371.9 374.8 402.9 10 $1,597.3 $1,511.5 
Assets under custody (“AUC”) (period-end) (in billions)$30,980 $28,628 $27,447 $24,409 $26,831 15 $30,980 $26,831 15 
95% Confidence Level - Total CIB VaR (average) (c)
CIB trading VaR by risk type: (d)
Fixed income$106 $93 $129 $60 $39 14 172 
Foreign exchange 12 13 (8)140 
Equities23 26 27 20 18 (12)28 
Commodities and other36 33 32 10 414 
Diversification benefit to CIB trading VaR (e) (85)(76)(69)(40)(32)(12)(166)
CIB trading VaR (d)92 89 128 57 37 149 
Credit portfolio VaR (f)12 15 22 (20)140 
Diversification benefit to CIB VaR (e)(13)(14)(23)(8)(5)(160)
CIB VaR$91 $90 $127 $58 $37 146 
(a)Client deposits and other third-party liabilities pertain to the Wholesale Payments and Securities Services businesses.
(b)Represents total merchant processing volume across CIB, CCB and CB.
(c)Effective January 1, 2020, the Firm refined the scope of VaR to exclude positions related to the risk management of interest rate exposure from changes in the Firm’s own credit spread on fair value option elected liabilities, and included these positions in other sensitivity-based measures. Additionally, effective July 1, 2020, the Firm refined the scope of VaR to exclude certain asset-backed fair value option elected loans, and included them in other sensitivity-based measures to more effectively measure the risk from these loans. In the absence of these refinements, the average VaR for each of the following reported components would have been different by the following amounts: CIB fixed income of $33 million, $15 million, $(11) million and $4 million, CIB Trading VaR of $30 million, $11 million, $(11) million and $5 million and CIB VaR of $29 million, $11 million, $(8) million and $6 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
(d)CIB trading VaR includes substantially all market-making and client-driven activities, as well as certain risk management activities in CIB, including credit spread sensitivity to CVA. Refer to VaR measurement on pages 121–123 of the Firm’s 2019 Form 10-K, and pages 80–82 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020 for further information.
(e)Average portfolio VaR was less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects the fact that the risks were not perfectly correlated.
(f)Credit portfolio VaR includes the derivative CVA, hedges of the CVA and hedges of the retained loan portfolio, which are reported in principal transactions revenue. This VaR does not include the retained loan portfolio, which is not reported at fair value.
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COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
INCOME STATEMENT
REVENUE
Lending- and deposit-related fees (a)$325 $304 $297 $261 $256 %27 %$1,187 $941 26 %
All other income (a)550 457 526 347 436 20 26 1,880 1,769 
Noninterest revenue 875 761 823 608 692 15 26 3,067 2,710 13 
Net interest income1,588 1,524 1,577 1,557 1,604 (1)6,246 6,554 (5)
TOTAL NET REVENUE (b)2,463 2,285 2,400 2,165 2,296 9,313 9,264 
Provision for credit losses(1,181)(147)2,431 1,010 110 NMNM2,113 296 NM
NONINTEREST EXPENSE
Compensation expense 460 492 430 472 444 (7)1,854 1,785 
Noncompensation expense490 477 463 514 497 (1)1,944 1,950 — 
TOTAL NONINTEREST EXPENSE950 969 893 986 941 (2)3,798 3,735 
Income/(loss) before income tax expense/(benefit)2,694 1,463 (924)169 1,245 84 116 3,402 5,233 (35)
Income tax expense/(benefit)660 377 (243)30 300 75 120 824 1,275 (35)
NET INCOME/(LOSS)$2,034 $1,086 $(681)$139 $945 87 115 $2,578 $3,958 (35)
Revenue by product
Lending$1,177 $1,138 $1,127 $954 $1,027 15 $4,396 $4,057 
Wholesale payments 945 867 925 978 1,020 (7)3,715 4,200 (12)
Investment banking (c)318 260 256 235 211 22 51 1,069 919 16 
Other23 20 92 (2)38 15 (39)133 88 51 
Total Commercial Banking net revenue (b)$2,463 $2,285 $2,400 $2,165 $2,296 $9,313 $9,264 
Investment banking revenue, gross (d)$971 $840 $851 $686 $634 16 53 $3,348 $2,744 22 
Revenue by client segment
Middle Market Banking $947 $880 $870 $943 $937 $3,640 $3,805 (4)
Corporate Client Banking 856 808 866 673 758 13 3,203 3,119 
Commercial Real Estate Banking630 576 566 541 537 17 2,313 2,169 
Other30 21 98 64 43 (53)157 171 (8)
Total Commercial Banking net revenue (b)$2,463 $2,285 $2,400 $2,165 $2,296 $9,313 $9,264 
FINANCIAL RATIOS
ROE36 %19 %(13)%%16 %11 %17 %
Overhead ratio39 42 37 46 41 41 40 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 21 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020 for further information.
(a)In the first quarter of 2020, the Firm reclassified certain fees from asset management, administration and commissions (which are included in all other income) to lending- and deposit-related fees. Prior-period amounts have been revised to conform with the current presentation.
(b)Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities and in entities established for rehabilitation of historic properties, as well as tax-exempt income related to municipal financing activities of $108 million, $82 million, $80 million, $81 million and $152 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively, and $351 million and $460 million for the full year 2020 and 2019, respectively.
(c)Includes CB’s share of revenue from investment banking products sold to CB clients through the CIB.
(d)Refer to page 60 of the Firm’s 2019 Form 10-K for discussion of revenue sharing.
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COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except headcount and ratio data)QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
SELECTED BALANCE SHEET DATA (period-end)
Total assets$228,932 $228,587  $235,034 (d)$247,786 $220,514 — %%$228,932 $220,514 %
Loans:
Loans retained207,880 214,352 223,192 232,254 207,287 (3)— 207,880 207,287 — 
Loans held-for-sale and loans at fair value2,245 349 917 1,112 1,009 NM122 2,245 1,009 122 
Total loans$210,125 $214,701 $224,109 $233,366 $208,296 (2)$210,125 $208,296 
Equity22,000 22,000 22,000 22,000 22,000 — — 22,000 22,000 — 
Period-end loans by client segment
Middle Market Banking $61,115 (c)$61,812 (c)$64,211 (c)$60,317 $54,188 (1)13 $61,115 (c)$54,188 13 
Corporate Client Banking47,420 49,857 56,182 69,540 51,165 (5)(7)47,420 51,165 (7)
Commercial Real Estate Banking 101,146 102,484 103,117 102,799 101,951 (1)(1)101,146 101,951 (1)
Other444 548 599 710 992 (19)(55)444 992 (55)
Total Commercial Banking loans$210,125 (c)$214,701 (c)$224,109 (c)$233,366 $208,296 (2)$210,125 (c)$208,296 
SELECTED BALANCE SHEET DATA (average)
Total assets$227,435 $231,691 $247,512 $226,071 $219,891 (2)$233,158 $218,896 
Loans:
Loans retained210,621 217,498 233,044 209,988 208,776 (3)217,767 206,837 
Loans held-for-sale and loans at fair value1,554 629 502 1,831 1,036 147 50 1,129 1,082 
Total loans$212,175 $218,127 $233,546 $211,819 $209,812 (3)$218,896 $207,919 
Client deposits and other third-party liabilities276,694 248,289 236,968 188,808 182,546 11 52 237,825 172,734 38 
Equity22,000 22,000 22,000 22,000 22,000 — — 22,000 22,000 — 
Average loans by client segment
Middle Market Banking $60,869 $63,029 $66,279 $56,045 $54,114 (3)12 $61,558 $55,690 11 
Corporate Client Banking 48,825 51,608 63,308 53,032 53,187 (5)(8)54,172 50,360 
Commercial Real Estate Banking 101,969 102,905 103,516 101,526 101,542 (1)— 102,479 100,884 
Other512 585 443 1,216 969 (12)(47)687 985 (30)
Total Commercial Banking loans$212,175 $218,127 $233,546 $211,819 $209,812 (3)$218,896 $207,919 
Headcount11,675 11,704 11,802 11,779 11,629 — — 11,675 11,629 — 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs/(recoveries)$162 $60 $79 $100 $89 170 82 $401 $160 151 
Nonperforming assets
Nonaccrual loans:
Nonaccrual loans retained (a)1,286 1,468  1,252 (d)793 498 (12)158 1,286 498 158 
Nonaccrual loans held-for-sale and loans  
at fair value120 85  125 (d)— — 41 NM120 — NM
Total nonaccrual loans1,406 1,553 1,377 793 498 (9)182 1,406 498 182 
Assets acquired in loan satisfactions24 24 24 24 25 — (4)24 25 (4)
Total nonperforming assets1,430 1,577 1,401 817 523 (9)173 1,430 523 173 
Allowance for credit losses:
Allowance for loan losses3,335 4,466  4,730 (d)2,680 2,780 (25)20 3,335 2,780 20 
Allowance for lending-related commitments651 864  807 (d)505 293 (25)122 651 293 122 
Total allowance for credit losses3,986 5,330 5,537 3,185 3,073 (25)30 3,986 3,073 30 
Net charge-off/(recovery) rate (b)0.31 %0.11 %0.14 %0.19 %0.17 %0.18 %0.08 %
Allowance for loan losses to period-end loans retained1.60 2.08  2.12 (d)1.15 1.34 1.60 1.34 
Allowance for loan losses to nonaccrual loans retained (a)259 304  378 (d)338 558 259 558 
Nonaccrual loans to period-end total loans0.67 0.72 0.61 0.34 0.24 0.67 0.24 
(a)Allowance for loan losses of $273 million, $367 million, $287 million, $175 million and $114 million was held against nonaccrual loans retained at December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively.
(b)Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate.
(c)At December 31, 2020, September 30, 2020 and June 30, 2020, total loans included $6.6 billion, $6.6 billion and $6.5 billion of loans, respectively, under the PPP, of which $6.4 billion, $6.4 billion and $6.3 billion was in Middle Market Banking. Refer to page 61 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020 for further information on the PPP.
(d)Prior-period amounts have been revised to conform with the current presentation.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS
(in millions, except ratio and headcount data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
INCOME STATEMENT
REVENUE
Asset management, administration and commissions $2,892 $2,646 $2,489 $2,583 $2,552 %13 %$10,610 $9,818 %
All other income 87 93 86 (54)123 (6)(29)212 418 (49)
Noninterest revenue 2,979 2,739 2,575 2,529 2,675 11 10,822 10,236 
Net interest income888 815 855 860 839 3,418 3,355 
TOTAL NET REVENUE3,867 3,554 3,430 3,389 3,514 10 14,240 13,591 
Provision for credit losses(2)(52)223 94 13 96 NM263 59 346 
NONINTEREST EXPENSE
Compensation expense 1,323 1,232 1,178 1,226 1,275 4,959 5,028 (1)
Noncompensation expense 1,433 1,211 1,145 1,209 1,167 18 23 4,998 4,719 
TOTAL NONINTEREST EXPENSE2,756 2,443 2,323 2,435 2,442 13 13 9,957 9,747 
Income before income tax expense1,113 1,163 884 860 1,059 (4)4,020 3,785 
Income tax expense327 287 223 191 258 14 27 1,028 918 12 
NET INCOME$786 $876 $661 $669 $801 (10)(2)$2,992 $2,867 
REVENUE BY LINE OF BUSINESS
Asset Management $2,210 $1,924 $1,780 $1,740 $1,892 15 17 $7,654 $7,254 
Wealth Management1,657 1,630 1,650 1,649 1,622 6,586 6,337 
TOTAL NET REVENUE $3,867 $3,554 $3,430 $3,389 $3,514 10 $14,240 $13,591 
FINANCIAL RATIOS
ROE29 %32 %24 %25 %29 %28 %26 %
Overhead ratio71 69 68 72 69 70 72 
Pretax margin ratio:
Asset Management31 30 30 24 30 29 26 
Wealth Management26 35 21 27 30 27 30 
Asset & Wealth Management29 33 26 25 30 28 28 
Headcount20,683 21,058 21,273 21,302 21,550 (2)(4)20,683 21,550 (4)
Number of Wealth Management client advisors2,462 2,520 2,409 2,418 2,419 (2)2,462 2,419 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
SELECTED BALANCE SHEET DATA (period-end)
Total assets$203,435 $187,909 $176,833 $178,948 $173,226 %17 %$203,435 $173,226 17 %
Loans186,608 172,695 162,904 163,763 158,149 18 186,608 158,149 18 
Deposits198,755 166,049 160,993 160,231 142,740 20 39 198,755 142,740 39 
Equity10,500 10,500 10,500 10,500 10,500 — — 10,500 10,500 — 
SELECTED BALANCE SHEET DATA (average)
Total assets$193,077 $181,901 $175,938 $174,885 $168,192 15 $181,483 $161,914 12 
Loans176,758 167,645 161,196 159,513 153,734 15 166,311 147,404 13 
Deposits180,348 162,589 160,102 144,570 138,182 11 31 161,955 135,265 20 
Equity10,500 10,500 10,500 10,500 10,500 — — 10,500 10,500 — 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs$(16)$$(2)$$NMNM$(14)$29 NM
Nonaccrual loans785 956 768 303 115 (18)NM785 115 NM
Allowance for credit losses:
Allowance for loan losses598 580 646 436 350 71 598 350 71 
Allowance for lending-related commitments38 41 28 14 19 (7)100 38 19 100 
Total allowance for credit losses636 621 674 450 369 72 636 369 72 
Net charge-off/(recovery) rate(0.04)%— %— %0.01 %0.01 %(0.01)%0.02 %
Allowance for loan losses to period-end loans0.32 0.34 0.40 0.27 0.22 0.32 0.22 
Allowance for loan losses to nonaccrual loans76 61 84 144 304 76 304 
Nonaccrual loans to period-end loans0.42 0.55 0.47 0.19 0.07 0.42 0.07 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in billions)
Dec 31, 2020
ChangeFULL YEAR
Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Dec 31,2020 Change
CLIENT ASSETS2020202020202020201920202019202020192019
Assets by asset class
Liquidity $641 $674 $704 $619 $539 (5)%19 %$641 $539 19 %
Fixed income 671 650 618 574 591 14 671 591 14 
Equity595 499 448 361 463 19 29 595 463 29 
Multi-asset656 593 566 517 596 11 10 656 596 10 
Alternatives153 144 140 139 139 10 153 139 10 
TOTAL ASSETS UNDER MANAGEMENT2,716 2,560 2,476 2,210 2,328 17 2,716 2,328 17 
Custody/brokerage/administration/deposits936 810 765 681 761 16 23 936 761 23 
TOTAL CLIENT ASSETS$3,652 $3,370 $3,241 $2,891 $3,089 18 $3,652 $3,089 18 
Assets by client segment
Private Banking$689 $650 $631 $577 $628 10 $689 $628 10 
Institutional1,273 1,245 1,228 1,107 1,081 18 1,273 1,081 18 
Retail754 665 617 526 619 13 22 754 619 22 
TOTAL ASSETS UNDER MANAGEMENT$2,716 $2,560 $2,476 $2,210 $2,328 17 $2,716 $2,328 17 
Private Banking$1,581 $1,422 $1,360 $1,233 $1,359 11 16 $1,581 $1,359 16 
Institutional1,311 1,278 1,259 1,128 1,106 19 1,311 1,106 19 
Retail760 670 622 530 624 13 22 760 624 22 
TOTAL CLIENT ASSETS$3,652 $3,370 $3,241 $2,891 $3,089 18 $3,652 $3,089 18 
Assets under management rollforward
Beginning balance$2,560 $2,476 $2,210 $2,328 $2,210 $2,328 $1,958 
Net asset flows:
Liquidity (36)(30)93 77 38 104 61 
Fixed income 22 18 — 48 104 
Equity14 11 (1)(1)33 (11)
Multi-asset10 (1)(2)(2)
Alternatives— 
Market/performance/other impacts159 82 143 (192)66 192 212 
Ending balance$2,716 $2,560 $2,476 $2,210 $2,328 $2,716 $2,328 
Client assets rollforward
Beginning balance$3,370 $3,241 $2,891 $3,089 $2,930 $3,089 $2,619 
Net asset flows39 11 135 91 59 276 176 
Market/performance/other impacts243 118 215 (289)100 287 294 
Ending balance$3,652 $3,370 $3,241 $2,891 $3,089 $3,652 $3,089 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to page 29 for further information.
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CORPORATE
FINANCIAL HIGHLIGHTS
(in millions, except headcount data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
INCOME STATEMENT
REVENUE
Principal transactions$273 $87 $(2)$(113)$(234)214 %NM$245 $(461)NM
Investment securities gains70 466 26 233 123 (85)(43)%795 258 208 %
All other income 249 (210)(91)211 (6)NMNM159 89 79 
Noninterest revenue592 343 (67)331 (117)73 NM1,199 (114)NM
Net interest income (841)(682)(687)(165)(111)(23)NM(2,375)1,325 NM
TOTAL NET REVENUE (a)(249)(339)(754)166 (228)27 (9)(1,176)1,211 NM
Provision for credit losses(42)96 (1)NMNM66 (1)NM
NONINTEREST EXPENSE361 719 147 146 343 (50)1,373 1,067 29 
Income/(loss) before income tax expense/(benefit)(568)(1,154)(905)12 (570)51 — (2,615)145 NM
Income tax expense/(benefit)(210)(455)(337)137 (209)54 — (865)(966)(d)10 
NET INCOME/(LOSS)$(358)$(699)$(568)$(125)$(361)49 $(1,750)$1,111 NM
MEMO:
TOTAL NET REVENUE
Treasury and CIO (623)(243)(671)169 102 (156)NM(1,368)2,032 NM
Other Corporate374 (96)(83)(3)(330)NMNM192 (821)NM
TOTAL NET REVENUE$(249)$(339)$(754)$166 $(228)27 (9)$(1,176)$1,211 NM
NET INCOME/(LOSS)
Treasury and CIO(587)(349)(550)83 22 (68)NM(1,403)1,394 NM
Other Corporate229 (350)(18)(208)(383)NMNM(347)(283)(23)
TOTAL NET INCOME/(LOSS)$(358)$(699)$(568)$(125)$(361)49 $(1,750)$1,111 NM
SELECTED BALANCE SHEET DATA (period-end)
Total assets$1,359,831 $1,253,275 $1,221,980 $981,937 $837,618 62 $1,359,831 $837,618 62 
Loans1,657 1,569 1,670 1,650 1,649 — 1,657 1,649 — 
Headcount 38,366 38,861 38,920 38,785 38,033 (1)38,366 38,033 
SUPPLEMENTAL INFORMATION
TREASURY and CIO
Investment securities gains$70 $466 $26 $233 $123 (85)(43)$795 $258 208 
Available-for-sale securities (average) 410,803 442,943 426,470 372,954 350,100 (7)17 413,367 283,205 46 
Held-to-maturity securities (average) 155,525 103,596 71,713 46,673 42,125 50 269 94,569 34,939 171 
Investment securities portfolio (average)$566,328 $546,539 $498,183 $419,627 $392,225 44 $507,936 $318,144 60 
Available-for-sale securities (period-end) 386,065 387,663 483,752 397,891 348,876 — 11 386,065 348,876 11 
Held-to-maturity securities, net of allowance for credit losses (period-end) (b)(c)201,821 141,553 72,908 71,200 47,540 43 325 201,821 47,540 325 
Investment securities portfolio, net of allowance for credit losses (period-end) (b)$587,886 $529,216 $556,660 $469,091 $396,416 11 48 $587,886 $396,416 48 
(a)Included tax-equivalent adjustments, driven by tax-exempt income from municipal bonds, of $55 million, $62 million, $63 million, $61 million and $73 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively, and $241 million and $314 million for the full year 2020 and 2019, respectively.
(b)Upon adoption of the CECL accounting guidance, HTM securities are presented net of an allowance for credit losses. At December 31, 2020, September 30, 2020, June 30, 2020, and March 31, 2020, the allowance for credit losses on HTM securities was $78 million, $120 million, $23 million and $19 million, respectively.
(c)During 2020, the Firm transferred $164.2 billion of investment securities from AFS to HTM for capital management purposes, comprised of $63.7 billion, $74.4 billion and $26.1 billion in the fourth, third and first quarters of 2020, respectively.
(d)The full year 2019 included income tax benefits of $1.1 billion due to the resolution of certain tax audits.

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CREDIT-RELATED INFORMATION
(in millions)
Dec 31, 2020
Change
Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Dec 31,
2020202020202020201920202019
CREDIT EXPOSURE
Consumer, excluding credit card loans (a)
Loans retained$302,127 $305,106 $307,005 $293,779 $294,999 (1)%%
Loans held-for-sale and loans at fair value (b)16,452 16,992 16,193 17,729 22,818 (3)(28)
Total consumer, excluding credit card loans318,579 322,098 323,198 311,508 317,817 (1)— 
Credit card loans
Loans retained143,432 139,590 141,656 154,021 168,924 (15)
Loans held-for-sale784 787 — — — — NM
Total credit card loans144,216 140,377 141,656 154,021 168,924 (15)
Total consumer loans 462,795 462,475 464,854 465,529 486,741 — (5)
Wholesale loans (c)
Loans retained514,947 500,841 516,787 555,289 481,678 
Loans held-for-sale and loans at fair value (b)35,111 26,424 27,741 28,792 29,201 33 20 
Total wholesale loans 550,058 527,265 544,528 584,081 510,879 
Total loans 1,012,853 989,740 1,009,382 1,049,610 997,620 
Derivative receivables79,630 76,626 74,846 81,648 49,766 60 
Receivables from customers (d)47,710 30,847 22,403 33,376 33,706 55 42 
Total credit-related assets 1,140,193 1,097,213 1,106,631 1,164,634 1,081,092 
Lending-related commitments
Consumer, excluding credit card 47,910 46,425 45,348 41,535 40,169 19 
Credit card (e)658,506 662,860 673,836 681,442 650,720 (1)
Wholesale (b)449,863 441,235 413,357 363,245 417,510 
Total lending-related commitments1,156,279 1,150,520 1,132,541 1,086,222 1,108,399 
Total credit exposure $2,296,472 $2,247,733 $2,239,172 $2,250,856 $2,189,491 
Memo: Total by category
Consumer exposure (b)(f)$1,169,211 $1,171,760 $1,184,038 $1,188,506 $1,177,630 — (1)
Wholesale exposures (b)(g)1,127,261 1,075,973 1,055,134 1,062,350 1,011,861 11 
Total credit exposure$2,296,472 $2,247,733 $2,239,172 $2,250,856 $2,189,491 
Effective January 1, 2020, the Firm adopted the CECL accounting guidance. In conjunction with the adoption of CECL, the Firm reclassified risk-rated business banking and auto dealer loans and commitments held in CCB from the consumer, excluding credit card portfolio segment to the wholesale portfolio segment. Prior-period amounts have been revised to conform with the current presentation.
(a)Includes scored loans held in CCB, scored mortgage and home equity loans held in AWM, and scored mortgage loans held in CIB and Corporate.
(b)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(c)Includes loans held in CIB, CB, AWM, Corporate as well as risk-rated business banking and auto dealer loans held in CCB for which the wholesale methodology is applied when determining the allowance for loan losses.
(d)Receivables from customers reflect brokerage-related held-for-investment customer receivables; these are classified in accrued interest and accounts receivable on the Consolidated balance sheets.
(e)Also includes commercial card lending-related commitments primarily in CB and CIB.
(f)Represents total consumer loans and lending-related commitments.
(g)Represents total wholesale loans, lending-related commitments, derivative receivables, and receivables from customers.
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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
Dec 31, 2020
Change
Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Dec 31,
2020202020202020201920202019
NONPERFORMING ASSETS (a)
Consumer nonaccrual loans
   Loans retained (b)$5,464 $5,047 (f)$4,246 $3,877 $2,926 %87 %
   Loans held-for-sale and loans at fair value (c)1,003 1,358 1,001 522 440 (26)128 
Total consumer nonaccrual loans6,467 6,405 5,247 4,399 3,366 92 
Wholesale nonaccrual loans
Loans retained3,318 3,745 3,423 1,957 1,057 (11)214 
Loans held-for-sale and loans at fair value (c)788 852 649 257 214 (8)268 
Total wholesale nonaccrual loans 4,106 4,597 4,072 2,214 1,271 (11)223 
Total nonaccrual loans 10,573 (e)11,002 (e)9,319 (e)6,613 4,637 (4)128 
Derivative receivables 56 140 108 85 30 (60)87 
Assets acquired in loan satisfactions277 320 288 364 387 (13)(28)
Total nonperforming assets 10,906 11,462 9,715 7,062 5,054 (5)116 
Wholesale lending-related commitments (c)(d) 577 607 765 619 474 (f)(5)22 
Total nonperforming exposure $11,483 $12,069 $10,480 $7,681 $5,528 (5)108 
NONACCRUAL LOAN-RELATED RATIOS (e)
Total nonaccrual loans to total loans (b)(c)1.04 %1.11 %0.92 %0.63 %0.46 %
Total consumer, excluding credit card nonaccrual loans to
total consumer, excluding credit card loans (b)(c)2.03 1.99 (f)1.62 1.41 1.06 
Total wholesale nonaccrual loans to total
wholesale loans (c)0.75 0.87 0.75 0.38 0.25 
(a)At December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, nonperforming assets excluded: (1) mortgage loans 90 or more days past due and insured by U.S. government agencies of $874 million, $1.1 billion, $696 million, $740 million and $1.1 billion, respectively; and (2) real estate owned (“REO”) insured by U.S. government agencies of $9 million, $10 million, $13 million, $29 million and $41 million, respectively. Prior-period amounts of mortgage loans 90 or more days past due and insured by U.S. government agencies excluded from nonperforming assets have been revised to conform with the current presentation, refer to footnote (c) below for additional information. These amounts have been excluded based upon the government guarantee. In addition, the Firm’s policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. Refer to Note 12 of the Firm’s 2019 Form 10-K for additional information on the Firm’s credit card nonaccrual and charge-off policies.
(b)At December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020 nonaccrual loans included $1.6 billion, $1.5 billion, $1.3 billion and $970 million of PCD loans, respectively. Prior to the adoption of CECL, nonaccrual loans excluded PCI loans as the Firm recognized interest income on each pool of PCI loans as each of the pools was performing.
(c)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(d)Represents commitments that are risk rated as nonaccrual.
(e)Generally excludes loans that were under payment deferral or granted other assistance, including amendments or waivers of financial covenants in response to the COVID-19 pandemic.
(f)Prior-period amounts have been revised to conform with the current presentation.
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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
4Q203Q202Q201Q204Q193Q204Q19202020192019
SUMMARY OF CHANGES IN THE ALLOWANCES
ALLOWANCE FOR LOAN LOSSES
Beginning balance$30,814 $31,591 $23,244 $17,295 (c)$13,235 (2)%133 %$17,295 $13,445 29 %
Net charge-offs:
Gross charge-offs1,471 1,586 1,877 1,902 1,788 (7)(18)6,836 6,810 — 
Gross recoveries collected(421)(406)(317)(433)(294)(4)(43)(1,577)(1,181)(34)
Net charge-offs1,050 1,180 1,560 1,469 1,494 (11)(30)5,259 5,629 (7)
Write-offs of PCI loansNANANANA19 (d)NMNMNA151 (d)NM
Provision for loan losses(1,433)400 9,906 (b)7,418 1,401 NMNM16,291 5,449 199 
Other(3)— — NMNM(89)
Ending balance$28,328 $30,814 $31,591 $23,244 $13,123 (8)116 $28,328 $13,123 116 
ALLOWANCE FOR LENDING-RELATED COMMITMENTS
Beginning balance$2,823 $2,710 $2,147 $1,289 (c)$1,165 142 $1,289 $1,055 22 
Provision for lending-related commitments(414)114 563 (b)858 26 NMNM1,121 136 NM
Other— (1)— — — NM— (1)— NM
Ending balance$2,409 $2,823 $2,710 $2,147 $1,191 (15)102 $2,409 $1,191 102 
Total allowance for credit losses (a)$30,737 $33,637 $34,301 $25,391 $14,314 (9)115 $30,737 $14,314 115 
NET CHARGE-OFF/(RECOVERY) RATES
Consumer retained, excluding credit card loans 0.05 %0.08 %0.11 %(0.01)%0.15 %0.06 %0.12 %
Credit card retained loans2.17 2.92 3.33 3.25 3.01 2.93 3.10 
Total consumer retained loans0.72 0.97 1.14 1.15 1.16 0.99 1.11 
Wholesale retained loans0.19 0.07 0.22 0.13 0.13 0.16 0.09 
Total retained loans 0.44 0.49 0.64 0.62 0.63 0.55 0.60 
Memo: Average retained loans
Consumer retained, excluding credit card loans$303,421 $306,201 $304,179 $294,156 $295,258 (1)$302,005 $312,972 (4)
Credit card retained loans140,459 140,200 142,377 162,660 162,112 — (13)146,391 156,319 (6)
Total average retained consumer loans443,880 446,401 446,556 456,816 457,370 (1)(3)448,396 469,291 (4)
Wholesale retained loans503,249 504,449 540,248 491,819 476,402 — 509,907 472,628 
Total average retained loans$947,129 $950,850 $986,804 $948,635 $933,772 — $958,303 $941,919 
(a)At December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020 excludes allowance for credit losses on HTM securities of $78 million, $120 million, $23 million and $19 million , respectively; and provision for credit losses on HTM securities of $(42) million, $97 million, $4 million and $9 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively, and $68 million for the full year 2020.
(b)Prior-period amounts have been revised to conform with the current presentation.
(c)Upon the adoption of the CECL accounting guidance on January 1, 2020, the Firm recognized a net increase of $4.3 billion (“day 1 impact”) to the allowance for credit losses, of which $4.2 billion related to the allowance for loan losses and $98 million related to the allowance for lending-related commitments.
(d)Prior to the adoption of CECL, write-offs of PCI loans were recorded against the allowance for loan losses when actual losses for a pool exceeded estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan was recognized when the underlying loan was removed from a pool.
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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
Dec 31, 2020
Change
Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Dec 31,
2020202020202020201920202019
ALLOWANCE COMPONENTS AND RATIOS
ALLOWANCE FOR LOAN LOSSES
Consumer, excluding credit card
Asset-specific (a)$(7)$228 $263 $223 $75 NMNM
Portfolio-based3,643 4,274 4,609 3,231 1,476 (15)%147 %
PCINANANANA987 NMNM
Total consumer, excluding credit card3,636 4,502 4,872 3,454 2,538 (19)43 
Credit card
Asset-specific (b)633 652 642 530 477 (3)33 
Portfolio-based17,167 17,148 17,158 14,420 5,206 — 230 
Total credit card17,800 17,800 17,800 14,950 5,683 — 213 
Total consumer21,436 22,302 22,672 18,404 8,221 (4)161 
Wholesale
Asset-specific (c)682 792 757 556 295 (14)131 
Portfolio-based6,210 7,720 8,162 (g)4,284 4,607 (20)35 
Total wholesale6,892 8,512 8,919 4,840 4,902 (19)41 
Total allowance for loan losses28,328 30,814 31,591 23,244 13,123 (8)116 
Allowance for lending-related commitments2,409 2,823 2,710 (g)2,147 1,191 (15)102 
Total allowance for credit losses (d)$30,737 $33,637 $34,301 $25,391 $14,314 (9)115 
CREDIT RATIOS
Consumer, excluding credit card allowance, to total
consumer, excluding credit card retained loans1.20 %1.48 %1.59 %1.18 %0.86 %
Credit card allowance to total credit card retained loans12.41 12.75 12.57 9.71 3.36 
Wholesale allowance to total wholesale retained loans1.34 1.70 1.73 (g)0.87 1.02 
Wholesale allowance to total wholesale retained loans,
excluding trade finance and conduits (e)1.45 1.83 1.84 (g)0.93 1.08 
Total allowance to total retained loans2.95 3.26 3.27 2.32 1.39 
Consumer, excluding credit card allowance, to consumer,
excluding credit card retained nonaccrual loans (f)67 89 (g)115 89 87 
Total allowance, excluding credit card allowance, to retained
 nonaccrual loans, excluding credit card nonaccrual loans (f)120 148 180 (g)142 187 
Wholesale allowance to wholesale retained nonaccrual loans208 227 261 (g)247 464 
Total allowance to total retained nonaccrual loans323 350 (g)412 398 329 
(a)Includes modified PCD loans and loans that have been modified or are reasonably expected to be modified in a troubled debt restructuring (“TDR”).
(b)The asset-specific credit card allowance for loan losses relates to loans that have been modified or are reasonably expected to be modified in a TDR; the Firm calculates this allowance based on the loans’ original contractual interest rates and does not consider any incremental penalty rates.
(c)Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified or are reasonably expected to be modified in a TDR.
(d)At December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, excludes allowance for credit losses on HTM securities of $78 million, $120 million, $23 million and $19 million, respectively.
(e)Management uses allowance for loan losses to period-end loans retained, excluding CIB’s trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of the wholesale allowance coverage ratio.
(f)Refer to footnote (a) on page 25 for information on the Firm’s nonaccrual policy for credit card loans.
(g)Prior-period amounts have been revised to conform with the current presentation.
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NON-GAAP FINANCIAL MEASURES
Non-GAAP Financial Measures
(a)In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. The Firm’s definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm and each of the reportable business segments on a FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business.
(b)Pre-provision profit is a non-GAAP financial measure which represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses.
(c)TCE, ROTCE, and TBVPS are each non-GAAP financial measures. TCE represents the Firm’s common stockholders’ equity (i.e., total stockholders’ equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRs), net of related deferred tax liabilities. ROTCE measures the Firm’s net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm’s TCE at period-end divided by common shares at period-end. TCE, ROTCE, and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm’s use of equity.
(d)The ratio of the wholesale and CIB’s allowance for loan losses to period-end loans retained, excluding trade finance and conduits, is calculated excluding loans accounted for at fair value, loans held-for-sale, CIB’s trade finance loans and consolidated Firm-administered multi-seller conduits, as well as their related allowances, to provide a more meaningful assessment of the respective allowance coverage ratio.
(e)In addition to reviewing net interest income and the net yield on a managed basis, management also reviews these metrics excluding CIB Markets to assess the performance of the Firm’s lending, investing (including asset-liability management) and deposit-raising activities. The resulting metrics are referred to as non-markets related net interest income and net yield. CIB Markets are Fixed Income Markets and Equity Markets. Management believes that disclosure of non-markets related net interest income and net yield provide investors and analysts with other measures by which to analyze the non-markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities.
QUARTERLY TRENDSFULL YEAR
4Q20 Change2020 Change
(in millions, except rates)4Q203Q202Q201Q204Q193Q204Q19202020192019
Net interest income - reported$13,258 $13,013 $13,853 $14,439 $14,166 %(6)%$54,563 $57,245 (5)%
Fully taxable-equivalent adjustments97 104 107 110 123 (7)(21)418 531 (21)
Net interest income - managed basis (a)$13,355 $13,117 $13,960 $14,549 $14,289 (7)$54,981 $57,776 (5)
Less: CIB Markets net interest income2,166 2,076 2,536 1,596 1,149 89 8,374 3,120 168 
Net interest income excluding CIB Markets (a)$11,189 $11,041 $11,424 $12,953 $13,140 (15)$46,607 $54,656 (15)
Average interest-earning assets (b)$2,955,646 $2,874,974 $2,819,689 $2,465,549 $2,377,544 24 $2,779,710 $2,345,279 19 
Less: Average CIB Markets interest-earning assets (b)743,337 730,141 795,511 735,852 676,566 10 751,131 672,417 12 
Average interest-earning assets excluding CIB Markets$2,212,309 $2,144,833 $2,024,178 $1,729,697 $1,700,978 30 $2,028,579 $1,672,862 21 
Net yield on average interest-earning assets - managed basis1.80 %1.82 %1.99 %2.37 %2.38 %1.98 %2.46 %
Net yield on average CIB Markets interest-earning assets1.16 1.13 1.28 0.87 0.67 1.11 0.46 
Net yield on average interest-earning assets excluding CIB Markets2.01 2.05 2.27 3.01 3.06 2.30 3.27 
(a) Interest includes the effect of related hedges. Taxable-equivalent amounts are used where applicable.
(b) In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.



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J.P. MORGAN WEALTH MANAGEMENT REORGANIZATION
In the fourth quarter of 2020, the Firm transferred certain assets, liabilities, revenue, expense and headcount associated with certain wealth management clients from AWM to the J.P. Morgan Wealth Management business unit within CCB. Prior-period amounts have been revised to conform with current presentation, including technology and support staff of approximately 850 and 800 that were transferred during the second and third quarter of 2020, respectively.
The table below represents select data realigned to CCB from AWM.
(in millions, except headcount data)3Q202Q201Q204Q19
SELECTED DATA
Net revenue$183 $180 $217 $186 
Client investment assets (period-end)153,128 138,247 119,635 143,324 
Headcount946 1,676 2,528 2,641 
The chart below provides a mapping of the Firm’s prior reporting to the current presentation for the impacted business segments.
jpmwealthmgmtimage1a.jpg
(a)Effective in the first quarter of 2021, Asset & Wealth Management’s Wealth Management business was renamed Global Private Bank.
Page 29

Dates Referenced Herein   and   Documents Incorporated by Reference

This ‘8-K’ Filing    Date    Other Filings
Filed on / For Period end:1/15/214,  424B2,  424B8,  8-K,  FWP,  SC 13G
12/31/2010-K,  11-K,  13F-HR,  13F-HR/A,  4,  424B2,  FWP
12/18/20424B2,  8-K,  FWP
9/30/2010-Q,  13F-HR,  13F-HR/A,  4,  424B2,  FWP
7/1/20424B2,  424B3,  FWP
6/30/2010-Q,  13F-HR,  4,  424B2,  424B8,  FWP
3/31/2010-Q,  13F-HR,  4,  424B2,  FWP
3/15/20
1/1/20
12/31/1910-K,  11-K,  13F-HR,  4,  424B2,  424B3,  FWP
 List all Filings 


43 Subsequent Filings that Reference this Filing

  As Of               Filer                 Filing    For·On·As Docs:Size             Issuer                      Filing Agent

 2/18/22  JPMorgan Chase & Co.              424B2                  2:653K                                   Donnelley … Solutions/FA
 2/16/22  JPMorgan Chase & Co.              424B2                  1:618K                                   Donnelley … Solutions/FA
 1/20/22  JPMorgan Chase & Co.              424B2                  1:597K                                   Donnelley … Solutions/FA
 1/18/22  JPMorgan Chase & Co.              424B2                  1:595K                                   Donnelley … Solutions/FA
12/09/21  JPMorgan Chase & Co.              424B2                  1:610K                                   Donnelley … Solutions/FA
12/07/21  JPMorgan Chase & Co.              424B2                  1:622K                                   Donnelley … Solutions/FA
11/03/21  JPMorgan Chase & Co.              424B2                  1:589K                                   Donnelley … Solutions/FA
11/01/21  JPMorgan Chase & Co.              424B2                  1:607K                                   Donnelley … Solutions/FA
 9/17/21  JPMorgan Chase & Co.              424B2                  1:644K                                   Donnelley … Solutions/FA
 9/15/21  JPMorgan Chase & Co.              424B2                  1:637K                                   Donnelley … Solutions/FA
 8/05/21  JPMorgan Chase & Co.              424B2                  1:633K                                   Donnelley … Solutions/FA
 8/03/21  JPMorgan Chase & Co.              424B2                  1:636K                                   Donnelley … Solutions/FA
 7/26/21  JPMorgan Chase & Co.              424B2                  1:632K                                   Donnelley … Solutions/FA
 7/22/21  JPMorgan Chase & Co.              424B2                  1:625K                                   Donnelley … Solutions/FA
 6/22/21  JPMorgan Chase & Co.              424B2                  1:600K                                   Donnelley … Solutions/FA
 6/22/21  JPMorgan Chase & Co.              424B2                  1:573K                                   Donnelley … Solutions/FA
 6/21/21  JPMorgan Chase & Co.              424B2                  1:604K                                   Donnelley … Solutions/FA
 6/21/21  JPMorgan Chase & Co.              424B2                  1:578K                                   Donnelley … Solutions/FA
 5/26/21  JPMorgan Chase & Co.              424B2                  1:601K                                   Donnelley … Solutions/FA
 5/26/21  JPMorgan Chase & Co.              424B2                  1:610K                                   Donnelley … Solutions/FA
 5/24/21  JPMorgan Chase & Co.              424B2                  1:578K                                   Donnelley … Solutions/FA
 5/24/21  JPMorgan Chase & Co.              424B2                  1:603K                                   Donnelley … Solutions/FA
 5/17/21  JPMorgan Chase & Co.              424B2                  1:626K                                   Donnelley … Solutions/FA
 5/13/21  JPMorgan Chase & Co.              424B2                  1:610K                                   Donnelley … Solutions/FA
 5/07/21  JPMorgan Chase & Co.              424B2                  1:653K                                   Donnelley … Solutions/FA
 5/05/21  JPMorgan Chase & Co.              424B2                  1:646K                                   Donnelley … Solutions/FA
 4/19/21  JPMorgan Chase & Co.              424B2                  1:623K                                   Donnelley … Solutions/FA
 4/19/21  JPMorgan Chase & Co.              424B2                  1:671K                                   Donnelley … Solutions/FA
 4/15/21  JPMorgan Chase & Co.              424B2                  1:601K                                   Donnelley … Solutions/FA
 4/15/21  JPMorgan Chase & Co.              424B2                  1:576K                                   Donnelley … Solutions/FA
 3/12/21  JPMorgan Chase & Co.              424B2                  1:581K                                   Donnelley … Solutions/FA
 3/12/21  JPMorgan Chase & Co.              424B2                  1:565K                                   Donnelley … Solutions/FA
 3/11/21  JPMorgan Chase & Co.              424B2                  1:564K                                   Donnelley … Solutions/FA
 3/11/21  JPMorgan Chase & Co.              424B2                  1:565K                                   Donnelley … Solutions/FA
 3/10/21  JPMorgan Chase & Co.              424B2                  1:574K                                   Donnelley … Solutions/FA
 3/09/21  JPMorgan Chase & Co.              424B2                  1:566K                                   Donnelley … Solutions/FA
 3/09/21  JPMorgan Chase & Co.              424B2                  1:575K                                   Donnelley … Solutions/FA
 3/04/21  JPMorgan Chase & Co.              424B2                  1:567K                                   Donnelley … Solutions/FA
 3/02/21  JPMorgan Chase & Co.              424B2                  1:550K                                   Donnelley … Solutions/FA
 2/11/21  JPMorgan Chase & Co.              424B2                  1:600K                                   Donnelley … Solutions/FA
 2/09/21  JPMorgan Chase & Co.              424B2                  1:600K                                   Donnelley … Solutions/FA
 2/01/21  JPMorgan Chase & Co.              424B2                  1:616K                                   Donnelley … Solutions/FA
 1/28/21  JPMorgan Chase & Co.              424B2                  1:580K                                   Donnelley … Solutions/FA
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